Activity
From April 27, 2015 to May 26, 2015
May 26, 2015
- 17:44 Support #5298 (Pending Customer Feedback): [SCP IP ##2656## : Epay Txn Failed]
- Manage to connect to epay with 2-way SSL using new generated certificate.
Pending Shikin to retest and verify with epay - 13:49 Support #5327 (Development / Work In Progress): [SCP ID :##2676##] : TAC invalid at 7310 instance.
- 13:49 Support #5326 (Development / Work In Progress): [SCP ID :##2675##] : Non Staff Account Picking Up...
- 11:07 Support #5327 (Closed - End of life cycle): [SCP ID :##2676##] : TAC invalid at 7310 instance.
- Hi,
Kindly attend below request:... - 10:34 Support #5298: [SCP IP ##2656## : Epay Txn Failed]
- Since ePay insist on 2-way SSL, regenerating the KFHIdentity.jks file after found out the keystore has been generated...
- 10:10 Support #5298: [SCP IP ##2656## : Epay Txn Failed]
- Oracle is a joke, their response only asking the debug log which been provided and after log given took a week to res...
May 25, 2015
- 09:09 Support #5326 (Closed - End of life cycle): [SCP ID :##2675##] : Non Staff Account Picking Up Sta...
- Hi,
Kindly attend below request:...
May 22, 2015
- 10:41 Support #5315: [SCP ID :##2668##] : Bill Payment transaction to Lembaga Tabung Haji.
- cheeping,
The service is currently unavailable is it due to not able to log into receipt table, this occur after I... - 10:21 Support #5315: [SCP ID :##2668##] : Bill Payment transaction to Lembaga Tabung Haji.
- Adit
The service is currently unavailable is it due to not able to log into receipt table, but account already deb...
May 21, 2015
- 16:34 Support #5315: [SCP ID :##2668##] : Bill Payment transaction to Lembaga Tabung Haji.
- bill payment transaction encountered error when storing to IB_RECEIPT_DETAILS table.
In production IB_RECEIPT_DETAIL... - 16:24 Support #5319: [SCP ID :##2669##] : International Mobile number unable to be register for Online...
- On production source code:
- the phone number is retrieved from host and auto populated to the screen. User is not a... - 16:06 Support #5315: [SCP ID :##2668##] : Bill Payment transaction to Lembaga Tabung Haji.
- Dear Adit,
Refer last email from chee ping, there should not have any problem to log into IB_RECEIPT_DETAILS table... - 12:53 Support #5298: [SCP IP ##2656## : Epay Txn Failed]
- New issue occur ...
- 12:27 Support #5308: [SCP ID :##2667##] : Error in Page Nagivation for Acc# 001103041053
- From Hafiz investigation. We found new Trnx Code 100 sent by Phoenix for normal transaction history.
This new Trnx ... - 12:11 Support #5308 (Closed - End of life cycle): [SCP ID :##2667##] : Error in Page Nagivation for Acc...
- Issue closed in SCP.
Refer email:- Re: [Request ID :##2667##] : Error in Page Nagivation for Acc# 001103041053
May 20, 2015
- 15:54 Support #5319: [SCP ID :##2669##] : International Mobile number unable to be register for Online...
- Dear Adit,
Kindly assist to provide Root cause and Solution.
Thanks. - 15:39 Support #5319 (Pending Customer Feedback): [SCP ID :##2669##] : International Mobile number unab...
- 14:15 Support #5319: [SCP ID :##2669##] : International Mobile number unable to be register for Online...
- Dear Adit,
Kindly assist to update the current status in Redmine.
Thanks.
May 19, 2015
- 11:52 Support #5298: [SCP IP ##2656## : Epay Txn Failed]
- Status
For this Warning... - 11:30 Support #5319 (Development / Work In Progress): [SCP ID :##2669##] : International Mobile number...
May 18, 2015
- 18:02 Support #5298: [SCP IP ##2656## : Epay Txn Failed]
- Summarily:
Error message: Invalid SSL Header
Based on Oracle Knowledge Document, it can coz by multiple case
... - 16:44 Support #5298: [SCP IP ##2656## : Epay Txn Failed]
- Set WebLogic to use TLS1 only protocol
Both OLD and NEW ePay URL given the same ssl error message.
Dev:
————
OL...
May 14, 2015
- 18:40 Support #5319 (Closed - End of life cycle): [SCP ID :##2669##] : International Mobile number una...
- Hi Adit
Kindly attend this issue
There was one customer who unable to register via KFHOnline since there was an e... - 10:37 Support #5315 (Pending Customer Feedback): [SCP ID :##2668##] : Bill Payment transaction to Lemba...
- 10:29 Support #5315: [SCP ID :##2668##] : Bill Payment transaction to Lembaga Tabung Haji.
- logger for bill payment tabung haji. not clear log for identify the root cause
May 13, 2015
- 16:12 Support #5315 (Closed - End of life cycle): [SCP ID :##2668##] : Bill Payment transaction to Lemb...
- Hi,
Kindly attend below request:... - 10:21 Support #5307 (Closed - End of life cycle): [SCP ID :##2666##] : Extra 1 Successful Bill Payment ...
- Issue closed in SCP.
Refer email:- Re: [Request ID :##2666##] : Extra 1 Successful Bill Payment for Astro dd20150506
May 12, 2015
- 15:40 Support #5308 (Development / Work In Progress): [SCP ID :##2667##] : Error in Page Nagivation for...
- 14:04 Support #5308: [SCP ID :##2667##] : Error in Page Nagivation for Acc# 001103041053
- tran_code 100: Opening Deposit.
Will occur 1 time at each account opening, subsequent deposit will use tran_code 101 - 12:24 Support #5307 (Pending Customer Feedback): [SCP ID :##2666##] : Extra 1 Successful Bill Payment f...
- Advised to implement logger enhancement. Not able to find the root cause for this issue.
Only know that failed to lo...
May 11, 2015
- 14:25 Support #5308 (Closed - End of life cycle): [SCP ID :##2667##] : Error in Page Nagivation for Acc...
- Hi,
Kindly attend below request:... - 13:16 Support #5307 (Development / Work In Progress): [SCP ID :##2666##] : Extra 1 Successful Bill Paym...
- Still investigating on the root cause
Findings:
Failed to log Internet Receipt Details to IB_RECEIPT_DETAILS tabl...
May 07, 2015
- 17:38 Support #5307 (Closed - End of life cycle): [SCP ID :##2666##] : Extra 1 Successful Bill Payment ...
- Hi,
Kindly attend below request:... - 16:00 Support #5088: [SCP ID :##2516##] : Delete Holiday in Calendar table
- My investigation from given log. I found the Holiday function stop in middle of execution program.. we found no erro...
- 15:38 Support #5299 (Closed - End of life cycle): [SCP ID :##2657##] : BIB KFHOnline Trx History Error ...
- Issue closed in SCP.
Refer email:- Re: [Request ID :##2657##] : BIB KFHOnline Trx History Error Page - 15:37 Support #5301 (Closed - End of life cycle): [SCP ID :##2660##] : CIB SI Consumer on 29/04/2015
- Issue closed in SCP.
Refer email:- Re: [Request ID :##2660##] : CIB SI Consumer on 29/04/2015 - 11:31 Support #5184 (Closed - End of life cycle): [SCP ID :##2576##] : kfhib19 (HP Proliant DL160 G6) a...
- Activity rescheduled to today, 7/5/2014 on 10.00AM
HPSR replaced the correct drive, and it works fine, now is rebui...
May 06, 2015
- 16:05 Support #5300 (Closed - End of life cycle): [SCP ID :##2659##] : Successful Bill Payment for Tel...
- Issue closed in SCP.
Refer email:- Re: [Request ID :##2659##] : Successful Bill Payment for Telekom Not Reflected i... - 15:06 Support #5297 (Closed - End of life cycle): [SCP ID :##2658##] : No GST Fee on Rentas Trx
- Issue closed in SCP.
- 12:15 Support #5088: [SCP ID :##2516##] : Delete Holiday in Calendar table
- From Roslan, May 6, 2015 11:25 AM...
- 11:36 Support #5287 (Closed - End of life cycle): [SCP ID :##2648##] : ePay new URL
- Issue closed in SCP.
Refer email:- Re: [Request ID :##2648##] : ePay new URL - 11:35 Support #5289 (Closed - End of life cycle): [SCP ID :##2650##] : BVMC Report Inaccurate
- Issue closed in SCP.
Refer email:- Re: [Request ID :##2650##] : BVMC Report Inaccurate - 11:22 Support #5298: [SCP IP ##2656## : Epay Txn Failed]
- Confirmed by Shikin that epay is no longer supporting SSL protocols (regardless version) and supporting only TLS 1 an...
- 11:00 Support #5297 (Pending Customer Feedback): [SCP ID :##2658##] : No GST Fee on Rentas Trx
- 11:00 Support #5297: [SCP ID :##2658##] : No GST Fee on Rentas Trx
- Root Cause: Wrong mapping
Solution:
To change RTG to RTGS in \kfh_bib.war\WEB-INF\classes\my\com\kfhbib\parameter... - 10:22 Support #5297: [SCP ID :##2658##] : No GST Fee on Rentas Trx
- Assign to Kah Yan to do further investigation.
- 10:18 Support #5301 (Pending Customer Feedback): [SCP ID :##2660##] : CIB SI Consumer on 29/04/2015
- This issue is related to the bene_name exceeding 25 characters.
The bene name for transaction id 201504270001914839 ... - 09:54 Support #5300 (Finished Development): [SCP ID :##2659##] : Successful Bill Payment for Telekom N...
- Already provide script to Shikin to update database. Now pending KFH side to execute the script in production.
- 09:51 Support #5301: [SCP ID :##2660##] : CIB SI Consumer on 29/04/2015
- Assign to Kah Yan to do further investigate why the record in IB_TRANSACTION_HISTORY is missing.
- 08:56 Support #5298: [SCP IP ##2656## : Epay Txn Failed]
- Working with shikin:
* Shikin to get requirement for the new web service URL from ePay.
* Suspecting the new URL is... - 08:47 Support #5299 (Pending Customer Feedback): [SCP ID :##2657##] : BIB KFHOnline Trx History Error Page
- 08:46 Support #5299: [SCP ID :##2657##] : BIB KFHOnline Trx History Error Page
- Root Cause:
Class file not updated for bv0 and bv1.
Solution:
Replace the affected class file IBGenericAccountSu...
May 05, 2015
- 18:02 Support #5301: [SCP ID :##2660##] : CIB SI Consumer on 29/04/2015
- After checked the data in production. I found the record in transaction history is missing that cause all this proble...
- 15:52 Support #5303 (Closed - End of life cycle): [SCP ID :##2661##] : RFI W1 154 Trx Credit Error - 5....
- 13:32 Support #5303 (Finished Development): [SCP ID :##2661##] : RFI W1 154 Trx Credit Error - 5.5.2015
- In the log file i found there is a period of downtime for phoenix database. Below are the phoenix error message. This...
- 10:33 Support #5143 (Closed - End of life cycle): [SCP ID :##2544##] : IBG Core Problem 15/01/2015.
- Issue closed in SCP.
Refer email:- Re: [Request ID :##2544##] : IBG Core Problem 15/01/2015 - 10:31 Support #5303: [SCP ID :##2661##] : RFI W1 154 Trx Credit Error - 5.5.2015
- Hafiz is MIA. So, assign to Chee Ping to look into this issue.
- 10:15 Support #5303 (Closed - End of life cycle): [SCP ID :##2661##] : RFI W1 154 Trx Credit Error - 5....
- Hi,
Kindly attend below request:
We encountered Credit Error status again for RFI W1 crediting today @ 9.30am.
... - 09:23 Support #5299 (Development / Work In Progress): [SCP ID :##2657##] : BIB KFHOnline Trx History Er...
- 09:07 Support #5285 (Closed - End of life cycle): [SCP ID :##2647##] : IBG OFI Error Page & SI IBG Fail...
- Issue closed in SCP.
Refer email:- Re: [Request ID :##2647##] : IBG OFI Error Page & SI IBG Failed due to ID Inva...
April 30, 2015
- 18:46 Support #5291 (Closed - End of life cycle): [SCP ID :##2651##] : Issue on Invalid TAC at instance...
- Issue closed in SCP.
- 14:30 Support #5300 (Development / Work In Progress): [SCP ID :##2659##] : Successful Bill Payment for...
- 14:30 Support #5301 (Development / Work In Progress): [SCP ID :##2660##] : CIB SI Consumer on 29/04/2015
- 14:24 Support #5297 (Development / Work In Progress): [SCP ID :##2658##] : No GST Fee on Rentas Trx
- 14:22 Support #5298 (Development / Work In Progress): [SCP IP ##2656## : Epay Txn Failed]
- This issue is related to the new epay webservice URL updated yesterday. Now need KFH to install the new SSL certifica...
- 12:11 Support #5301 (Closed - End of life cycle): [SCP ID :##2660##] : CIB SI Consumer on 29/04/2015
- There were total 5 SI transactions which were successful on 29/04/2015.
However, BVMC Report and Corus only reflecte... - 11:53 Support #5300 (Closed - End of life cycle): [SCP ID :##2659##] : Successful Bill Payment for Tel...
Please assist to check on why 1 successful Bill Payment for Telekom (RM565.22) initiated from BIB was not reflect...- 11:12 Support #5299 (Closed - End of life cycle): [SCP ID :##2657##] : BIB KFHOnline Trx History Error ...
- HI Adit
Please assist on this issue
User has encountered a problem when performing BAU after the EPAY New Web Ser... - 11:04 Support #5298 (Closed - End of life cycle): [SCP IP ##2656## : Epay Txn Failed]
- Epay transaction failed after the EPAY New Web Service / JVM memory upgrade activity done on 29/04/2015 - 30/04/2015....
- 10:49 Support #5297 (Closed - End of life cycle): [SCP ID :##2658##] : No GST Fee on Rentas Trx
- kindly assit on this
After the GST implementation, there is one successful Rentas transaction on 29/04/2015. Upon ...
April 29, 2015
- 14:17 Support #5289: [SCP ID :##2650##] : BVMC Report Inaccurate
- Max length for IBG is 50 in jsp
Max length for FTT is 40 in jsp
Not sure on the IBG requirement of beneName lengt... - 14:11 Support #5283 (Closed - End of life cycle): [SCP ID :##2646##] : Error Status for SI IBG - FAILED...
- Issue closed in SCP.
Refer email :- Re: [Request ID :##2646##] : Error Status for SI IBG - FAILED TO PROCESS - 14:07 Support #5289: [SCP ID :##2650##] : BVMC Report Inaccurate
- what is the IBG requirement on the benename length?
How about the max length on the JSP page? - 13:37 Support #5289: [SCP ID :##2650##] : BVMC Report Inaccurate
- IB_INTER_TRANSFER BENEFICIARY_NAME accepts 64 characters
IB_INTRA_TRANSFER BENE_NAME accepts 40 characters
IB_TRANS... - 13:14 Support #5289: [SCP ID :##2650##] : BVMC Report Inaccurate
- Hi Kah Yan,
There is no issue for so many years on the bene name for the length of 25. Now, look like front end allo... - 12:25 Support #5285 (Pending Customer Feedback): [SCP ID :##2647##] : IBG OFI Error Page & SI IBG Faile...
- Provided query and patch to cater for -
Query:
bvuserprod:
select * from IB_INTER_TRANSFER where BENEFICIARY_ID ... - 12:24 Support #5289 (Pending Customer Feedback): [SCP ID :##2650##] : BVMC Report Inaccurate
- BENE_NAME column too small.
Provide query to change 25 to 64 characters
ALTER TABLE IB_TRANSACTION_HISTORY MODIFY... - 11:46 Support #5291 (Pending Customer Feedback): [SCP ID :##2651##] : Issue on Invalid TAC at instance ...
- This issue is same as SCP ID:##2605##. Already asked KFH to copy the working instance to instance 7310 to solve this ...
- 11:46 Support #5287 (Pending Customer Feedback): [SCP ID :##2648##] : ePay new URL
- 11:42 Support #5287: [SCP ID :##2648##] : ePay new URL
- The new URL and ip will set in aqualogic. KFH will doing this update on tonight (29-4-2015).
April 28, 2015
- 17:42 Support #5291 (Closed - End of life cycle): [SCP ID :##2651##] : Issue on Invalid TAC at instance...
- Hi,
Kindly attend below request:... - 11:04 Support #5283 (Pending Customer Feedback): [SCP ID :##2646##] : Error Status for SI IBG - FAILED ...
- 10:49 Support #5278 (Closed - End of life cycle): [SCP ID :##2641##] : CIB SI 21/04/2015 - Error Status...
- Confirmation from Surianie:-
... - 10:42 Support #5289 (Closed - End of life cycle): [SCP ID :##2650##] : BVMC Report Inaccurate
- Hi,
Kindly attend below request:... - 09:39 Support #5282 (Closed - End of life cycle): [SCP ID :##2645##] : BIB - IBG Error Page & Bulk Paym...
- Issue already closed in SCP.
Refer email : Re: [Request ID :##2645##] : BIB - IBG Error Page & Bulk Payment Engin... - 09:09 Support #5287 (Closed - End of life cycle): [SCP ID :##2648##] : ePay new URL
- Hi,
Kindly attend below request:... - 09:09 Support #5278 (Pending Customer Feedback): [SCP ID :##2641##] : CIB SI 21/04/2015 - Error Status ...
- No Report of Missing Element: GST Charge Amount after server restarted on 23/04/2015 (weekly maintenance).
May be du... - 09:05 Support #5285 (Development / Work In Progress): [SCP ID :##2647##] : IBG OFI Error Page & SI IBG ...
- Root Cause:
INVALID ID FORMAT : NEW IC(-)
Logs:
2015-04-26 11:06:03,552 INFO [net.penril.ws.IBGWS] (http-0.0.0....
April 27, 2015
- 15:23 Support #5268 (Closed - End of life cycle): [SCP ID :##2638##] : Enquiry on IBG crediting on 18 a...
- Email from Surianie, Apr 27, 2015 03:05 PM :-
Re: [Request ID :##2638##] : Enquiry on IBG crediting on 18 and 23 M... - 10:54 Support #5285 (Closed - End of life cycle): [SCP ID :##2647##] : IBG OFI Error Page & SI IBG Fail...
- Hi,
Kindly attend below request:...
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