Activity
From October 04, 2016 to November 02, 2016
November 02, 2016
- 09:34 Support #6751 (Closed - End of life cycle): [SCP ID :##3451##] : WEBSITE & DESKMATE: Alternate Ch...
- Hi Athira,
Kindly attend below request....
November 01, 2016
- 15:46 Support #6748 (Closed - End of life cycle): [SCP ID :##3450##] : Encountered Error at Corus 7210
- Hi Hafiz,
Kindly attend below request....
October 31, 2016
- 11:38 Support #6740 (Work Completed-End life cycle): [SCP ID :##3447##] : URGENT = WEBSITE - banner
- Hi,
Kindly attend below request.
Pls upload the banner as BANNER NO.5.
Link it to: http://www.akpk.org.my/
... - 09:22 Support #6739 (Closed - End of life cycle): [SCP ID :##3446##] : KFH online login failure.
- Hi,
Kindly attend below request.
We have 3 customers reported they could not login to KFH Online after their KFH ...
October 28, 2016
- 15:45 Support #6643 (Closed - End of life cycle): [SCP ID :##3394##] : RFI Auto Crediting of Financing ...
- Issue closed in SCP.
- 15:45 Support #6720 (Closed - End of life cycle): [SCP ID :##3429##] : WEBSITE: Debit Card-i - Discount...
- Issue closed in SCP.
- 15:14 Support #6734 (Closed - End of life cycle): [SCP ID :##3440##] : URGENT = WEBSITE - banner
- Issue closed in SCP.
- 15:13 Support #6738 (Closed - End of life cycle): [SCP ID :##3444##] : DESKMATE: Annual Innovation Awar...
- Verified by Azli.
Issue closed in SCP. - 10:22 Support #6738 (Closed - End of life cycle): [SCP ID :##3444##] : DESKMATE: Annual Innovation Awar...
- Hi,
Kindly attend below request.
http://deskmate.kfh.com.my/index.php?option=com_content&view=article&id=674&Item...
October 27, 2016
- 10:34 Change #6732 (Pending Customer Feedback): [SCP ID :##3438##] : Change Biller Name for MAA Takaful...
- Already provide query for Shikin to update the database to change the biller name.
October 26, 2016
- 16:41 Support #6734 (Pending Customer Feedback): [SCP ID :##3440##] : URGENT = WEBSITE - banner
- 16:28 Bug #6717 (Development / Work In Progress): [Internal Testing] CIB BAU for issue [SCP ID :##3149##]
- Hi,
root/cause: Wrong validation
solution : validation adding by "required, date, futureDatePicker">
- 14:40 Support #6734 (Closed - End of life cycle): [SCP ID :##3440##] : URGENT = WEBSITE - banner
- Hi,
Kindly attend below request.
Pls put as BANNER 1.
- 11:24 Bug #6717: [Internal Testing] CIB BAU for issue [SCP ID :##3149##]
- Please help to fix this by create a new branch from KFH_IT_VERSION
- 09:04 Change #6732 (Closed - End of life cycle): [SCP ID :##3438##] : Change Biller Name for MAA Takafu...
- Hi,
Kindly attend below request.
Kindly asses the above CR and revert accordingly. Details as per attached, shoul...
October 25, 2016
- 14:34 Support #6726 (Closed - End of life cycle): [SCP ID :##3436##] : WEBSITE: Alternate Channel - End...
- Verified by Azli.
Issue closed in SCP. - 13:55 Support #6720 (Pending Customer Feedback): [SCP ID :##3429##] : WEBSITE: Debit Card-i - Discount ...
- 13:54 Support #6719 (Work Completed-End life cycle): [SCP ID :##3428##] : WEBSITE: PDM Update - MPlus R...
- 12:50 Support #6718 (Pending Customer Feedback): [SCP ID :##3427##] : OPEN INSTANT TRANSFER TRANSACTION
- Still waiting for the ALSB log, because the transaction is rejected by powercard.
- 10:03 Support #6727 (Closed - End of life cycle): [SCP ID :##3437##] : Labuan Report
- Hi,
Kindly attend below request.
There is a request from BI team to know from which table the data from BIB Labua... - 09:16 Support #6720: [SCP ID :##3429##] : WEBSITE: Debit Card-i - Discount & Privileges
- Dear Athira,
Any update? Has it done yet?
Thanks. - 09:05 Support #6726 (Closed - End of life cycle): [SCP ID :##3436##] : WEBSITE: Alternate Channel - End...
- Hi,
Kindly attend below request:
http://kfhonline.com.my/kfhmb/
to remove end of camapign banner i.e. IBG in a...
October 24, 2016
- 14:49 Support #6725 (Closed - End of life cycle): [SCP ID :##3434##] : e-IBFT trx 21 & 22.10.16.
- Hi,
Kindly attend below request:
Seek your confirmation on the e-IBFT transaction performed on 21 & 22.10.16.
Up...
October 21, 2016
- 12:33 Support #6475: [SCP ID :##3307##] : CMS Fund Transfer ERROR P9999.
- Successfully migrated to production on 21/10/2016.
- 12:30 Support #6020: [SCP ID :##2997##] : Different TXNReferrence for Celcom Bill payment.
- Successfully migrated to production on 21/10/2016.
- 12:27 Support #6289 (Work Completed-End life cycle): [SCP ID :##3149##] : Failed to perform Open 3rd P...
- Successfully migrated to production on 21/10/2016.
- 11:41 Support #6723 (Closed - End of life cycle): [SCP ID :##3431##] : Issue on Session Expired Page wh...
- Hi,
Kindly attend below request:
We encountered intermittent issue on Session Expired page when print receipt at ...
October 20, 2016
- 14:09 Support #6346: [SCP ID :##3185##] : SI Failed and Error Page at CORUS IBG OFI.
- Successfully migrated to PRODUCTION on 07/10/2016
- 09:40 Support #6701 (Closed - End of life cycle): [SCP ID :##3419##] : WEBSITE: Debit Card-i Updates (D...
- Issue closed in SCP.
October 19, 2016
- 10:23 Support #6720 (Closed - End of life cycle): [SCP ID :##3429##] : WEBSITE: Debit Card-i - Discount...
- Hi,
Kindly attend below request.
http://kfhonline.com.my/kfhmb/v2/contentView.do?contentTypeId=3000&displayPage=%... - 10:19 Support #6719 (Work Completed-End life cycle): [SCP ID :##3428##] : WEBSITE: PDM Update - MPlus R...
- Hi,
Kindly attend below request.
https://www.kfhonline.com.my/kfhmb/v2/programView.do?contentTypeId=3000&displayP... - 09:50 Support #6718 (Closed - End of life cycle): [SCP ID :##3427##] : OPEN INSTANT TRANSFER TRANSACTION
- Hi,
Kindly attend below request:
Seek your assistance to further check the reason for the rejection as customer f...
October 18, 2016
- 19:20 Bug #6717 (Closed - End of life cycle): [Internal Testing] CIB BAU for issue [SCP ID :##3149##]
- Dear Chee Ping,
There have an issues for Jompay as below:
(i) Open Jompay>Step 1/3
1. Select From Account
2... - 15:02 Support #6656 (Closed - End of life cycle): [SCP ID :##3397##] : GST Fee info was not displayed
- Issue closed in SCP.
- 15:01 Support #6665 (Closed - End of life cycle): [SCP ID :##3399##] : Normal Trx having Credit Error s...
- Issue closed in SCP.
- 15:00 Support #6582 (Closed - End of life cycle): [SCP ID :##3374##] : Unsuccessful IBG OFI trx Dated 1...
- Issue closed in SCP.
- 14:59 Support #6701 (Pending Customer Feedback): [SCP ID :##3419##] : WEBSITE: Debit Card-i Updates (Di...
- 14:58 Support #6591 (Work Completed-End life cycle): [SCP ID :##3378##] : DESKMATE: Staff Referral Update
- 14:58 Support #6687 (Work Completed-End life cycle): [SCP ID :##3415##] : WEBSITE - NOTICE - URGENT
- 14:57 Support #6699 (Work Completed-End life cycle): [SCP ID :##3418##] : DESKMATE: Human Capital - New...
- 14:56 Support #6696 (Work Completed-End life cycle): [SCP ID :##3417##] : WEBSITE: Alternate Channel - ...
- 14:55 Support #6695 (Work Completed-End life cycle): [SCP ID :##3416##] : DESKMATE: Alternate Channel -...
- 14:54 Support #6686 (Work Completed-End life cycle): [SCP ID :##3414##] : DESKMATE - banner
- 14:17 Bug #6688 (Internal Testing): [Internal Testing] BAU for Logger Labuan
- All these issue had been fixed. Please retest
- 11:15 Support #6687: [SCP ID :##3415##] : WEBSITE - NOTICE - URGENT
- Dear Athira,
Any update? Has it done yet?
Thanks. - 10:02 Support #6677 (Development / Work In Progress): [SCP ID :##3408##] : SI didnt run on 31/09/2016
- Based on what Hafiz say, this issue may cause by month end fix have not migrate to production yet. Need hafiz to chec...
- 09:49 Support #6680 (Closed - End of life cycle): [SCP ID :##3410##] : Instant transfer problem.
- Issue closed in SCP.
- 09:41 Support #6711 (Development / Work In Progress): [SCP ID :##3422##] : EPAY Web Service New Certifi...
- 09:38 Support #6665 (Pending Customer Feedback): [SCP ID :##3399##] : Normal Trx having Credit Error st...
- Updated by Hafiz
From our investigation. We found phoenix return return empty list for IBGsecondIdValidation sp.... - 09:36 Support #6582 (Pending Customer Feedback): [SCP ID :##3374##] : Unsuccessful IBG OFI trx Dated 17...
- Updated by Hafiz
From our investigation. We found phoenix respone at esb log for reported transaction is return la... - 09:35 Support #6651 (Closed - End of life cycle): [SCP ID :##3395##] : CIB SI Consumer Execution Proces...
- Issue closed in SCP.
October 17, 2016
- 12:37 Support #6711 (Closed - End of life cycle): [SCP ID :##3422##] : EPAY Web Service New Certificate...
- Hi,
Kindly attend below request:
Kindly informed that epay web service certificate is going to expire soon and we... - 11:15 Support #6656 (Pending Customer Feedback): [SCP ID :##3397##] : GST Fee info was not displayed
- This issue happen due to the GST charges not return by phoenix.
The affected transaction:
<Sep 29, 2016 11:22:0... - 10:20 Support #6607 (Closed - End of life cycle): [SCP ID :##3387##] : receiving multiple SMS notificat...
- Issue closed in SCP.
- 10:19 Support #6012 (Closed - End of life cycle): [SCP ID :##2993##] : CMS Transaction Process Alert.
- Issue closed in SCP.
- 10:16 Support #6012 (Pending Customer Feedback): [SCP ID :##2993##] : CMS Transaction Process Alert.
- Based on Hafiz replied.
We found the root problem of this issue. problem user get email notification from other ... - 10:14 Support #6555 (Closed - End of life cycle): [SCP ID :##3354##] : BVMC Report Cust Name Split into...
- Issue closed in SCP.
- 10:13 Support #6555 (Pending Customer Feedback): [SCP ID :##3354##] : BVMC Report Cust Name Split into ...
- Patch already provide by Hafiz.
\\10.20.8.35\internet banking\20160915_bvmc_report_cust_name - 10:04 Support #6607 (Pending Customer Feedback): [SCP ID :##3387##] : receiving multiple SMS notification.
- This issue is solved. Below is the explanation provided.
# This issue happened after there is a problem on webserv...
October 14, 2016
- 09:21 Support #6701 (Closed - End of life cycle): [SCP ID :##3419##] : WEBSITE: Debit Card-i Updates (D...
- Hi,
Kindly attend below request:
1. to add new tab and name it F&B and Dining
2. to add the following visuals in...
October 13, 2016
- 17:41 Support #6699 (Work Completed-End life cycle): [SCP ID :##3418##] : DESKMATE: Human Capital - New...
- Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/
1. to add the following staff in New Hires
http:... - 16:38 Support #6696 (Work Completed-End life cycle): [SCP ID :##3417##] : WEBSITE: Alternate Channel - ...
- Hi,
Kindly attend below request:
URL –
http://www.kfh.com.my/kfhmb/v2/contentView.do?contentTypeId=3000&displayP... - 16:28 Support #6695 (Work Completed-End life cycle): [SCP ID :##3416##] : DESKMATE: Alternate Channel -...
- Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/
to replace the existing banner
the new visual is... - 10:32 Support #6686 (Pending Customer Feedback): [SCP ID :##3414##] : DESKMATE - banner
October 12, 2016
- 17:23 Bug #6688 (Work Completed-End life cycle): [Internal Testing] BAU for Logger Labuan
- Dear Hafiz,
I have done the BAU for BIB Labuan at below url and found several issues. Kindly assist.
*URL:*
ht... - 13:26 Support #6687 (Work Completed-End life cycle): [SCP ID :##3415##] : WEBSITE - NOTICE - URGENT
- Hi,
Kindly attend below request:HIGHLIGHTS section, home page:
SWIPE & WIN II Campaign: UPDATE
Upon clicking -... - 13:03 Support #6686 (Work Completed-End life cycle): [SCP ID :##3414##] : DESKMATE - banner
- Hi,
Kindly attend below request:
Kindly remove banner 1: Time traveller. - 11:58 Support #6684 (Closed - End of life cycle): [SCP ID :##3412##] : Prod Issue : BIB IBG dated 11.10...
- Hi,
Kindly attend below request:
We need for you to check the below transaction where the account was debited but...
October 11, 2016
- 17:55 Support #6539 (Closed - End of life cycle): [SCP ID :##3343##] : No Email Notification on SI Sche...
- Issue closed in SCP.
- 17:54 Support #6629 (Closed - End of life cycle): [SCP ID :##3391##] : Bill Payment issue - during DR e...
- Issue closed in SCP.
- 17:53 Support #6590 (Closed - End of life cycle): [SCP ID :##3377##] : [URGENT] DESKMATE: Staff Referral
- 17:40 Support #6592 (Rejected - End of life cycle): [SCP ID :##3379##] : DESKMATE: Staff Referral - Lis...
- The list are automatically update. No need to add manually.
- 17:35 Support #6666 (Work Completed-End life cycle): [SCP ID :##3400##] : WEBSITE & DESKMATE: Debit Car...
- 17:34 Support #6652 (Work Completed-End life cycle): [SCP ID :##3396##] : WEBSITE & DESKMATE: Debit Car...
- Verify through phone
- 17:33 Support #6678 (Work Completed-End life cycle): [SCP ID :##3409##] : WEBSITE - CORPORATE INFO - TU...
- 17:32 Support #6638 (Work Completed-End life cycle): [SCP ID :##3393##] : WEBSITE: Debit Card-i Card No...
- verify thru phone.
- 17:31 Support #6681 (Work Completed-End life cycle): [SCP ID :##3411##] : DESKMATE - video
- 15:49 Support #6681 (Work Completed-End life cycle): [SCP ID :##3411##] : DESKMATE - video
- Hi,
Kindly attend below request:
Pls put the videoin the following link:
AFTER "KFH SPEAKS 2"
"Thank you"
...
October 10, 2016
- 15:50 Support #6680 (Pending Customer Feedback): [SCP ID :##3410##] : Instant transfer problem.
- This error message show due to powercard return error code 1 when doing inquiry. Already ask Shahrulnizam to check wi...
- 15:41 Support #6680 (Closed - End of life cycle): [SCP ID :##3410##] : Instant transfer problem.
- Hi,
Kindly attend below request:
One of customer unable to perform fund Instant Transfer to the said beneficiary... - 14:57 Support #6678 (Work Completed-End life cycle): [SCP ID :##3409##] : WEBSITE - CORPORATE INFO - TU...
- Hi,
Kindly attend below request:
Pls upload financial results:
FILE TOO LARGE, I will email it separately.
Ti... - 10:31 Support #6651 (Pending Customer Feedback): [SCP ID :##3395##] : CIB SI Consumer Execution Process...
- Update by Hafiz, Oct 4, 2016 07:28 PM:-...
- 10:25 Support #6643 (Pending Customer Feedback): [SCP ID :##3394##] : RFI Auto Crediting of Financing f...
- Update by Hafiz, Oct 4, 2016 11:56 AM:-...
- 10:18 Support #6601 (Closed - End of life cycle): [SCP ID :##3118##] : KWSP File not generated at DR
- 10:14 Support #6629 (Pending Customer Feedback): [SCP ID :##3391##] : Bill Payment issue - during DR ex...
- Update from Chee Ping, Sep 29, 2016 09:23 AM:-...
- 10:04 Support #6539 (Pending Customer Feedback): [SCP ID :##3343##] : No Email Notification on SI Sched...
- Update from Hafiz,...
- 09:57 Support #6628 (Closed - End of life cycle): [SCP ID :##3390##] : [URGENT] DESKMATE: HCD Employee ...
- Issue closed in SCP.
- 09:50 Support #6591 (Pending Customer Feedback): [SCP ID :##3378##] : DESKMATE: Staff Referral Update
- 09:46 Support #6592: [SCP ID :##3379##] : DESKMATE: Staff Referral - List Update
- Dear Athira,
May I know the status update of this request? Has it done yet?
Thanks. - 09:40 Support #6677 (Closed - End of life cycle): [SCP ID :##3408##] : SI didnt run on 31/09/2016
- Hi,
Kindly attend below request:
Have checked with customer and confirmed no transaction record for September 201...
October 06, 2016
- 10:19 Support #6666 (Work Completed-End life cycle): [SCP ID :##3400##] : WEBSITE & DESKMATE: Debit Car...
- Hi Athira,
Kindly attend below request....
October 05, 2016
- 18:04 Support #6665 (Closed - End of life cycle): [SCP ID :##3399##] : Normal Trx having Credit Error s...
- Hi Hafiz,
Kindly attend below request.... - 11:17 Support #6656 (Closed - End of life cycle): [SCP ID :##3397##] : GST Fee info was not displayed
- Hi Hafiz,
Kindly attend below request....
October 04, 2016
- 16:42 Support #6652 (Work Completed-End life cycle): [SCP ID :##3396##] : WEBSITE & DESKMATE: Debit Car...
- Hi Athira,
Kindly attend below request.... - 15:14 Support #6651 (Closed - End of life cycle): [SCP ID :##3395##] : CIB SI Consumer Execution Proces...
- Hi Hafiz,
Kindly attend on below request.... - 11:25 Support #6643 (Closed - End of life cycle): [SCP ID :##3394##] : RFI Auto Crediting of Financing ...
- Hi Hafiz,
Kindly attend below request....
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