Activity - KFH Support - Penril Support System

Activity

From July 23, 2018 to August 21, 2018

August 21, 2018

21:52 Support #8764 (Closed - End of life cycle): <SCP ID :##4704##> : [KFH Online - CID: 59367/68] Fa...: hi Hapiz
Kindly attend this case... Ahmad Hazri
14:22 Support #8762 (Closed - End of life cycle): SCP ID :##4702##] : [KFH Online- HD00019844] Failed t...: Hi Hafiz,
Kindly attend below request.... Nurul Akmal

August 20, 2018

11:25 Support #8746 (Closed - End of life cycle): SCP ID :##4687##] : DR Issue (07/08/2018) - Bulk Paym...: Hafiz,Aug 13, 2018 04:15 PM:-
From out investigation. We found BIB system unable to insert/update data to database... Zahir Abd Latif
11:23 Support #8742 (Closed - End of life cycle): SCP ID :##4683##] : KFH Online Unable to reset password: Hafiz, Aug 6, 2018 05:46 PM:-
From our investigation, We found error code 01 from power card.
Issue closed in SCP. Zahir Abd Latif
11:21 Support #8735 (Closed - End of life cycle): SCP ID :##4676##] : SI Today - 03/08/2018: Hafiz, Aug 3, 2018 03:03 PM:-
Based of log, Bib scheduler is successful and consumer scheduler is failed because o... Zahir Abd Latif
11:20 Support #8732 (Closed - End of life cycle): SCP ID :##4673##] : KFH Online Unable to register: Hafiz,Aug 2, 2018 07:42 PM:-
From our investigation. we found user unable to register kfh online because failed to... Zahir Abd Latif
11:18 Support #8731 (Closed - End of life cycle): SCP ID :##4672##] : KFH Online Unsuccessful IBFT Tran...: Hafiz, Aug 2, 2018 04:14 PM:-
From our investigation, we found all affected transaction receive error code from po... Zahir Abd Latif
11:17 Support #8728 (Pending Customer Feedback): SCP ID :##4669##] : [JOMPAY] Incorrect Transaction sta...: Hafiz, Aug 13, 2018 11:16 AM:-
From out investigation. We found BIB system unable to insert/update data to database ... Zahir Abd Latif
11:13 Support #8620 (Closed - End of life cycle): SCP ID :##4602 ##] : Email Host IP Change: Hafiz,Aug 1, 2018 06:15 PM:-
New patches is ready to deploy to Staging server. Please get new patches via below pa... Zahir Abd Latif
11:11 Support #8674 (Closed - End of life cycle): SCP ID :##4630##] : Sun Storage Tek 2530 - request ad...: Hazri, 20 July 2018 at 16:50:-... Zahir Abd Latif
11:06 Support #8703 (Closed - End of life cycle): SCP ID :##4647##] : Invalid DB Object: Hafiz,Jul 18, 2018 05:17 PM:-
Please remove object GETFTTSITRNX, PROCEDURE1 and RESET_SEQ, since not used by IB sy... Zahir Abd Latif
11:04 Support #8690 (Closed - End of life cycle): SCP ID :##4638##] : [CMS Labuan - SMS PIN] Customer (...: Zahir Abd Latif
11:04 Support #8690: SCP ID :##4638##] : [CMS Labuan - SMS PIN] Customer (HandPhone) has failed to rece...: Hafiz, Aug 13, 2018 04:05 PM:-
We unable to determine why is SMSNotification_L is lag. No error/notification write o... Zahir Abd Latif
11:02 Support #8676 (Closed - End of life cycle): SCP ID :##4632##] : Unable to bring up instance in DR: There is no update and activity on this case since July 23, 2018.
Once decided, this e-mail will be re - open. Zahir Abd Latif
10:58 Support #8632 (Closed - End of life cycle): [SCP ID :##4606##] : Labuan - Transaction Missing (HD...: Issue closed in SCP. Zahir Abd Latif
10:57 Support #8748 (Closed - End of life cycle): SCP ID :##4689##] : [KFH Online login issue - HD00019...: Issue closed in SCP. Zahir Abd Latif
10:57 Support #8745 (Closed - End of life cycle): SCP ID :##4686##] : DR Issue (07/08/2018) - Unable to...: Issue closed in SCP. Zahir Abd Latif
10:56 Support #8747 (Closed - End of life cycle): SCP ID :##4688##] : [KFH online- HD00019777] Invalid ...: Issue closed in SCP. Zahir Abd Latif
10:54 Support #8749 (Closed - End of life cycle): SCP ID :##4690##] : [IBG] GL-41200010 : IBG Credit to...: Issue closed in SCP. Zahir Abd Latif

August 17, 2018

09:19 Support #8758 (Closed - End of life cycle): SCP ID :##4697##] : DR: CIB SI 07082018: Hi,
Kindly attend below request.
Please help to check why SI fee has been deducted twice for below customer. FYI,... Zahir Abd Latif
09:16 Support #8757 (Closed - End of life cycle): SCP ID :##4696##] : CIB SI Error - Txn id 20170119000...: Hi,
Kindly attend below request.
There is one SI Registered Intrabank Transfer failed discovered during 24x7 veri... Zahir Abd Latif

August 14, 2018

11:30 Support #8632 (Pending Customer Feedback): [SCP ID :##4606##] : Labuan - Transaction Missing (HD0...: Hafiz,Aug 13, 2018 04:46 PM:-
From our investigation. We found BIB system unable to insert/update data to database... Zahir Abd Latif
11:29 Support #8748 (Pending Customer Feedback): SCP ID :##4689##] : [KFH Online login issue - HD000197...: Hafiz, Aug 13, 2018 04:41 PM:-
From our investigation. We found IB system unable complete the registration due sys... Zahir Abd Latif
11:27 Support #8745 (Pending Customer Feedback): SCP ID :##4686##] : DR Issue (07/08/2018) - Unable to ...: Hafiz, Aug 13, 2018 04:15 PM:-
From out investigation. We found BIB system unable to insert/update data to databas... Zahir Abd Latif
11:26 Support #8747 (Pending Customer Feedback): SCP ID :##4688##] : [KFH online- HD00019777] Invalid TAC: Hafiz, Aug 13, 2018 04:15 PM:-
From out investigation. We found BIB system unable to insert/update data to databas... Zahir Abd Latif
11:24 Support #8749 (Pending Customer Feedback): SCP ID :##4690##] : [IBG] GL-41200010 : IBG Credit to ...: Hafiz, Aug 13, 2018 03:55 PM:-
Patches is ready to deploy to Staging server. Please get patches from below path:-
... Zahir Abd Latif

August 10, 2018

17:21 Support #8751 (Closed - End of life cycle): SCP ID :##4692##] : [KFH Online - HD00019777] Invalid...: Hi,
Kindly attend below request.
Following customers are facing invalid TAC issues by today (10-Aug-2018)
Deta... Zahir Abd Latif

August 09, 2018

15:02 Support #8749 (Closed - End of life cycle): SCP ID :##4690##] : [IBG] GL-41200010 : IBG Credit to...: Hi,
Kindly attend below request.
We have noticed to highlight that IBG system after implementation of 24X7 (28-Ju... Zahir Abd Latif
10:26 Support #8691 (Closed - End of life cycle): SCP ID :##4639##] : Labuan Report Issue - IBSCR105 & ...: Issue closed in SCP. Zahir Abd Latif

August 08, 2018

17:05 Support #8724 (Closed - End of life cycle): SCP ID :##4665##] : WEBSITE UPDATE: Libshara Account-...: Issue closed in SCP. Zahir Abd Latif
16:37 Support #8748 (Closed - End of life cycle): SCP ID :##4689##] : [KFH Online login issue - HD00019...: Hi,
Kindly attend below request.
Noticed that following customers are facing KFH online login failure issues due ... Zahir Abd Latif
15:27 Support #8747 (Closed - End of life cycle): SCP ID :##4688##] : [KFH online- HD00019777] Invalid ...: Hi,
Kindly attend below request.
Customer claimed that she received invalid TAC for below transaction.

In... Zahir Abd Latif
09:29 Support #8746 (Closed - End of life cycle): SCP ID :##4687##] : DR Issue (07/08/2018) - Bulk Paym...: Hi,
Kindly attend below request.
Please help to check as one of the customers initiate 3 bulk payments on 07/08/2... Zahir Abd Latif
09:25 Support #8745 (Closed - End of life cycle): SCP ID :##4686##] : DR Issue (07/08/2018) - Unable to...: Hi,
Kindly attend below request.
Please help to investigate on customer's complaints as they are unable to Approv... Zahir Abd Latif

August 06, 2018

15:04 Support #8742 (Closed - End of life cycle): SCP ID :##4683##] : KFH Online Unable to reset password: Hi,
Kindly attend below request:
Following customer has unable to reset password for KFH Online
I/C No ... Zahir Abd Latif

August 03, 2018

14:54 Support #8736 (Closed - End of life cycle): SCP ID :##4677##] : [URGENT] KFH Online Link to KFH M...: Hi,
Kindly attend below request:
Please change the following links in KFH Online as follows:
1. Home: ... Zahir Abd Latif
12:16 Support #8735 (Closed - End of life cycle): SCP ID :##4676##] : SI Today - 03/08/2018: Hi,
Kindly attend below request.
Please help us to identify whether the SI for today (03/08/2018) is successful o... Zahir Abd Latif

August 02, 2018

09:18 Support #8732 (Closed - End of life cycle): SCP ID :##4673##] : KFH Online Unable to register: Hi,
Kindly attend below request:
Following customer has failed to do register in KFH online
I/C No ... Zahir Abd Latif

August 01, 2018

17:52 Support #8731 (Closed - End of life cycle): SCP ID :##4672##] : KFH Online Unsuccessful IBFT Tran...: Hi,
Kindly attend below request.
Noticed that following unsuccessful KFH Online IBFT failure but customer’s accou... Zahir Abd Latif
10:47 Support #8724 (Pending Customer Feedback): SCP ID :##4665##] : WEBSITE UPDATE: Libshara Account-i...: Done. Lizahwati Basirun
10:06 Support #8726 (Closed - End of life cycle): SCP ID :##4667##] : DESKMATE: Bandar Saujana Putra Br...: Issue closed in SCP. Zahir Abd Latif
09:14 Support #8728 (Closed - End of life cycle): SCP ID :##4669##] : [JOMPAY] Incorrect Transaction st...: Hi,
Kindly attend below request.
Noticed that following customer had performed registered JOMPAY payment and succ... Zahir Abd Latif
08:55 Support #8726 (Pending Customer Feedback): SCP ID :##4667##] : DESKMATE: Bandar Saujana Putra Bra...: Done. Lizahwati Basirun

July 31, 2018

10:58 Support #8726 (Closed - End of life cycle): SCP ID :##4667##] : DESKMATE: Bandar Saujana Putra Br...: Hi,
Kindly attend below request.
Kindly remove the following staff from Bandar Saujana Putra directory
Elmi He... Zahir Abd Latif
10:44 Support #8719 (Closed - End of life cycle): SCP ID :##4661##] : DESKMATE: Fees and Charges: Issue closed in SCP. Zahir Abd Latif

July 30, 2018

17:35 Support #8724 (Closed - End of life cycle): SCP ID :##4665##] : WEBSITE UPDATE: Libshara Account-...: Hi,
Kindly attend below request:
Kindly upload the correct Libshara Account-i terms and condition in the corporat... Zahir Abd Latif
11:19 Support #8713 (Closed - End of life cycle): SCP ID :##4656##] : Unsuccessful transaction performe...: Hafiz, Jul 24, 2018 02:16 PM:-... Zahir Abd Latif
10:42 Support #8719 (Pending Customer Feedback): SCP ID :##4661##] : DESKMATE: Fees and Charges: Done. Lizahwati Basirun

July 26, 2018

14:59 Support #8714 (Closed - End of life cycle): SCP ID :##4657##] : WEBSITE UPDATE: Gary picture: Issue closed in SCP. Zahir Abd Latif
14:58 Support #8717 (Closed - End of life cycle): SCP ID :##4658##] : WEBSITE UPDATE: System Maintenanc...: Issue closed in SCP. Zahir Abd Latif
14:58 Support #8718 (Closed - End of life cycle): SCP ID :##4659##] : DESKMATE: New Hire Update 250718: Issue closed in SCP. Zahir Abd Latif
12:11 Support #8719 (Closed - End of life cycle): SCP ID :##4661##] : DESKMATE: Fees and Charges: Hi,
Kindly attend below request.
Kindly remove all the documents of Fees and Charges in the deskmate and link the... Zahir Abd Latif

July 25, 2018

19:01 Support #8714 (Pending Customer Feedback): SCP ID :##4657##] : WEBSITE UPDATE: Gary picture: Done. Lizahwati Basirun
19:00 Support #8717 (Pending Customer Feedback): SCP ID :##4658##] : WEBSITE UPDATE: System Maintenance...: Done. Lizahwati Basirun
18:59 Support #8718 (Pending Customer Feedback): SCP ID :##4659##] : DESKMATE: New Hire Update 250718: Done. Lizahwati Basirun
11:51 Support #8718 (Closed - End of life cycle): SCP ID :##4659##] : DESKMATE: New Hire Update 250718: Hi,
Kindly attend below request:
Kindly update the deskmate directory with new hire details as follows:
St... Zahir Abd Latif
09:16 Support #8717 (Closed - End of life cycle): SCP ID :##4658##] : WEBSITE UPDATE: System Maintenanc...: Hi,
Kindly attend below request:
Title: Notification of Upcoming System Upgrade
Kindly upload the system mainten... Zahir Abd Latif

July 24, 2018

16:39 Support #8714 (Closed - End of life cycle): SCP ID :##4657##] : WEBSITE UPDATE: Gary picture: Hi,
Kindly attend below request:
Kindly upload the Acting Head, Retail Banking picture in the corporate website a... Zahir Abd Latif
11:37 Support #8601 (Development / Work In Progress): SCP ID :##4588##] : CMS MISSING TRANSACTION: Hafiz,Jun 11, 2018 01:01 PM:-... Zahir Abd Latif
11:32 Support #8620 (Internal Testing): SCP ID :##4602 ##] : Email Host IP Change: Hafiz,Jun 21, 2018 06:37 PM:-... Zahir Abd Latif
11:29 Support #8632 (Development / Work In Progress): [SCP ID :##4606##] : Labuan - Transaction Missing...: Zahir Abd Latif
11:28 Support #8655 (Development / Work In Progress): SCP ID :##4619##] : IBG issue : Bulk Payment Tran...: Chee Ping, Jul 6, 2018 11:54 AM:-... Zahir Abd Latif
11:26 Support #8674 (Development / Work In Progress): SCP ID :##4630##] : Sun Storage Tek 2530 - reques...: Zahir Abd Latif
11:25 Support #8700 (Closed - End of life cycle): SCP ID :##4645 ##] : Deskmate Update: End Of Employement: Done by Lizah.
Issue closed in SCP. Zahir Abd Latif
11:24 Support #8691 (User Acceptance Test): SCP ID :##4639##] : Labuan Report Issue - IBSCR105 & IBSCR110: Lizah, Jul 19,2018:-... Zahir Abd Latif
11:22 Support #8690 (Pending Customer Feedback): SCP ID :##4638##] : [CMS Labuan - SMS PIN] Customer (H...: Hafiz, Jul 13, 2018 04:45 PM:-... Zahir Abd Latif
11:20 Support #8676 (Pending Customer Feedback): SCP ID :##4632##] : Unable to bring up instance in DR: Lizahwati,Jul 23, 2018 12:50 PM:-... Zahir Abd Latif
11:17 Support #8675 (Pending Customer Feedback): SCP ID :##4631##] : IBG Transfer via CMS | AYMAR CREAT...: Hafiz, Jul 13, 2018 04:14 PM:-... Zahir Abd Latif
11:14 Support #8669 (Closed - End of life cycle): SCP ID :##4627##] : URGENT: Removal of Julio's detail...: Done by Lizah.
Issue closed in SCP. Zahir Abd Latif
11:13 Support #8667 (Closed - End of life cycle): SCP ID :##4625##] : unsuccessful KFH Online registration: Hafiz, Jul 10, 2018 11:46 AM:-... Zahir Abd Latif
11:12 Support #8660 (Closed - End of life cycle): SCP ID :##4622##] : Log Access: Hazri,Jul 18, 2018 12:48 PM:-... Zahir Abd Latif
11:10 Support #8658 (Closed - End of life cycle): SCP ID :##4620##] : SI Scheduler Error - 06072018: Chee Ping,Jul 6, 2018 12:50 PM:-... Zahir Abd Latif
11:08 Support #8637 (Closed - End of life cycle): SCP ID :##4611##] : CMS IBG issue: Hafiz,Jul 4, 2018 11:32 AM:-... Zahir Abd Latif
11:06 Support #8636 (Closed - End of life cycle): SCP ID :##4610##] : Invalid TAC: Hafiz,Jun 29, 2018 03:21 PM:-... Zahir Abd Latif
11:02 Support #8653 (Closed - End of life cycle): SCP ID :##4617##] : Deskmate Update: Corporate Bankin...: Done by Lizah.
Issue closed in SCP. Zahir Abd Latif
10:43 Support #8712 (Closed - End of life cycle): SCP ID :##4655##] : WINNER ANNOUNCEMENT : KFH LIBSHAR...: Issue closed in SCP. Zahir Abd Latif
10:43 Support #8711 (Closed - End of life cycle): SCP ID :##4654##] : CORPORATE WEBSITE: FPX CAMPAIGN: Issue closed in SCP. Zahir Abd Latif
10:42 Support #8709 (Closed - End of life cycle): SCP ID :##4652##] : URGENT: New website teaser banner: Issue closed in SCP. Zahir Abd Latif
10:42 Support #8707 (Closed - End of life cycle): SCP ID :##4650##] : PIDM list of insured products: Issue closed in SCP. Zahir Abd Latif
10:41 Support #8706 (Closed - End of life cycle): SCP ID :##4649##] : Corporate Website and Deskmate U...: Issue closed in SCP. Zahir Abd Latif

July 23, 2018

12:30 Support #8706 (Pending Customer Feedback): SCP ID :##4649##] : Corporate Website and Deskmate Up...: Done. Lizahwati Basirun
12:29 Support #8707 (Pending Customer Feedback): SCP ID :##4650##] : PIDM list of insured products: Done. Lizahwati Basirun
12:25 Support #8709 (Pending Customer Feedback): SCP ID :##4652##] : URGENT: New website teaser banner: Done. Lizahwati Basirun
12:24 Support #8711 (Pending Customer Feedback): SCP ID :##4654##] : CORPORATE WEBSITE: FPX CAMPAIGN: Done. Lizahwati Basirun
12:24 Support #8712 (Pending Customer Feedback): SCP ID :##4655##] : WINNER ANNOUNCEMENT : KFH LIBSHARA...: Done. Lizahwati Basirun
11:46 Support #8713 (Closed - End of life cycle): SCP ID :##4656##] : Unsuccessful transaction performe...: Hi,
Kindly attend below request:
Noticed that our customer account was not debited even though Celcom already rec... Zahir Abd Latif
11:10 Support #8638 (Development / Work In Progress): SCP ID :##4612##] : EPF Self-Contribution Payment: Dear Hafiz/Amy/Chee Ping,
Any update for this request?
Kindly update.
Thanks. Zahir Abd Latif
09:59 Support #8712 (Closed - End of life cycle): SCP ID :##4655##] : WINNER ANNOUNCEMENT : KFH LIBSHAR...: Hi,
Kindly attend below request.
Kindly upload Libshara Q1 winners announcement in highlight section as follows ... Zahir Abd Latif

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