Activity
From June 04, 2019 to July 03, 2019
July 03, 2019
- 16:34 Support #9996 (Pending Customer Feedback): [SCP ID :##4920##] : Deskmate Update : New Hire Update
- Done.Pending to verify.
- 11:19 Support #9993 (Pending Customer Feedback): [SCP ID :##5018##] : UNABLE TO ACTIVATE FOR CUSTOMER -...
- Update from Hafiz (email)
Similar to issue 4828 and 4967 where system unable to insert data to database. We suggest ... - 10:24 Support #9996 (Closed - End of life cycle): [SCP ID :##4920##] : Deskmate Update : New Hire Update
- Hi,
Kindly attend below request:
Kindly update the staff directory as image attach below:
1) Please add the fo...
July 02, 2019
- 12:43 Support #9983 (Pending Customer Feedback): [SCP ID :##5012##] : CIB SI Consumer Execution Process...
- Root Cause: Out of Memory when trigger send email
Temporary Solution: Restart BV service if this error happens frequ... - 12:38 Support #9980 (Development / Work In Progress): SCP ID :##5009##] : Unable To Register KFH Online...
- Pending on logs
- 12:37 Support #9978: [SCP ID :##5007##] : unable to open new Gold Account-i via KFH Online
- Pending on esb logs
- 12:35 Support #9991 (Development / Work In Progress): [SCP ID :##5016##] : Service Down - KFHIB04
- Issue due to: Exception in thread "CompilerThread0" java.lang.OutOfMemoryError: requested 32756 bytes for ChunkPool::...
- 12:32 Support #9982 (Pending Customer Feedback): [SCP ID :##5011##] : Email : FTT Error Exception
- Issue only found in BV3 - BIB Labuan
Suspect that is due to intermittent issue when trying to get collection accou... - 10:13 Support #9993 (Closed - End of life cycle): [SCP ID :##5018##] : UNABLE TO ACTIVATE FOR CUSTOMER ...
- Hi,
Kindly attend below request:
Unable to activate customer access in BVMC.
Error Message ...
July 01, 2019
- 14:51 Support #9945 (Closed - End of life cycle): SCP ID :##4977##] : kfhib07 - IB database suddenly down
- Resolved.
Issue closed in SCP. - 10:52 Support #9979 (Pending Customer Feedback): SCP ID :##5008##] : KFH Online Unable to Reset Password
- Root Cause: Suspect user click on Credit Card instead of ATM/Debit Card.
Solution: User to click on ATM/Debit Card.
... - 10:40 Support #9988 (Pending Customer Feedback): [SCP ID :##5014##] : Error "MAXIMUM MEPS IBG TRANSFER ...
- Root Cause: Setting was changed during migration 50k
Solution: To revert value below:
Parameter value for rc.prop...
June 28, 2019
- 12:32 Support #9991 (Closed - End of life cycle): [SCP ID :##5016##] : Service Down - KFHIB04
- Hi Hafiz,
Kindly attend below request.... - 10:39 Support #9989 (Closed - End of life cycle): [SCP ID :##5015##] : Transaction errors
- Hi Hafiz,
Kindly attend below request.... - 10:13 Support #9988 (Closed - End of life cycle): [SCP ID :##5014##] : Error "MAXIMUM MEPS IBG TRANSFER...
- Hi Hafiz,
Kindly attend below request....
June 27, 2019
- 15:00 Support #9983 (Closed - End of life cycle): [SCP ID :##5012##] : CIB SI Consumer Execution Proces...
- Hi,
Kindly attend below request:
Kindly assist - 14:32 Support #9982 (Closed - End of life cycle): [SCP ID :##5011##] : Email : FTT Error Exception
- Hi,
Kindly attend below request:
We keep received email with subject 'kfhonline@kfh.com.my : FTT Error Exception'... - 09:48 Support #9976 (Closed - End of life cycle): [SCP ID :##5005##] : FPX TAC Instance Intermittence I...
- Norashikin, Jun 26, 2019 04:15 PM:-...
- 09:46 Support #9953 (Pending Customer Feedback): SCP ID :##4985##] : CMS | JOMPAY Transaction Change St...
- Hafiz, Jun 26, 2019 04:35 PM:-
1) Based our investigation, We found this issue happen because system unable to rec... - 09:35 Support #9980 (Closed - End of life cycle): SCP ID :##5009##] : Unable To Register KFH Online Int...
- Hi,
Kindly attend below request:
The customer unable to register a KFH Online account.
“Session Expired” messa... - 09:31 Support #9979 (Closed - End of life cycle): SCP ID :##5008##] : KFH Online Unable to Reset Password
- Hi,
Kindly attend below request:
Received call from customer claimed unable to reset his KFH online account even ...
June 26, 2019
- 10:54 Support #9978 (Development / Work In Progress): [SCP ID :##5007##] : unable to open new Gold Acco...
- 10:53 Support #9976 (Pending Customer Feedback): [SCP ID :##5005##] : FPX TAC Instance Intermittence Issue
- Hafiz, Jun 25, 2019 11:47 AM:-...
- 10:51 Support #9973 (Closed - End of life cycle): SCP ID :##5002##] : Unable to Locate transaction : FT...
- Hafiz, Jun 18, 2019 06:14 PM:-...
- 10:49 Support #9972 (Pending Customer Feedback): SCP ID :##5001##] : Unable to Locate transaction IB 31...
- 10:46 Support #9972 (Development / Work In Progress): SCP ID :##5001##] : Unable to Locate transaction ...
- 10:45 Support #9964 (Closed - End of life cycle): SCP ID :##4991##] : kfhonline - field to answer quest...
- Kah Yan, Jun 3, 2019 10:56 AM:-...
- 10:42 Support #9961 (Closed - End of life cycle): SCP ID :##4988##] : CMS Transaction - Pending Approver
- Kah Yan, May 29, 2019 05:39 PM:-...
- 10:40 Support #9953 (Development / Work In Progress): SCP ID :##4985##] : CMS | JOMPAY Transaction Chan...
- 10:39 Support #9949 (Closed - End of life cycle): SCP ID :##4981##] : SI Ref No: 0005595735
- Kah Yan, May 17, 2019 10:52 PM:-...
- 10:37 Support #9945: SCP ID :##4977##] : kfhib07 - IB database suddenly down
- Dear Chun Feng,
Any updates on this issue?
Can close this issue?
Thanks.
- 10:35 Support #9874 (Closed - End of life cycle): SCP ID :##4932##] : Rentas Pending Transaction
- Hafiz, Apr 5, 2019 11:34 AM:-...
- 10:33 Change #9873 (Closed - End of life cycle): SCP ID :##4931##] : CR to display sender full address ...
- Issue closed in SCP.
- 10:32 Support #9867 (Closed - End of life cycle): SCP ID :##4928##] : Unsucceful TAC request 04/02/2019
- Kah Yan, Apr 3, 2019 10:27 AM:-...
- 10:29 Support #9863 (Closed - End of life cycle): SCP ID :##4924##] : ACCOUNT DEBITED AND FUND NOT CRED...
- Hafiz,Apr 4, 2019 04:09 PM:-
Please setup environment for simulate ibft on staging server.
Follow up and still ... - 10:22 Support #9839 (Closed - End of life cycle): SCP ID :##4912##] : Instant Transfer : To Change Erro...
- Kah Yan, Mar 26, 2019 09:46 AM:-
IB will throw this error when PowerCard returned response code which is not 0000 ... - 10:18 Support #9677 (Closed - End of life cycle): SCP ID :##4889##] : Unable to make changers in standi...
- Follow up twice and still no respond since Apr 4, 2019 04:19 PM.
Issue closed in SCP. - 10:16 Support #9952 (Closed - End of life cycle): SCP ID :##4984##] : Internet Transaction Report [BVMC...
- 10:15 Support #9931 (Closed - End of life cycle): SCP ID :##4961##] : VAPT Findings - FPX MBO (Securit...
- 10:14 Support #9974 (Closed - End of life cycle): SCP ID :##5003##] : Deskmate Update : End of employme...
- Issue closed in SCP.
- 10:14 Support #9965 (Closed - End of life cycle): SCP ID :##4992##] :Deskmate Update : End of employmen...
- Issue closed in SCP.
June 24, 2019
- 11:52 Support #9978 (Closed - End of life cycle): [SCP ID :##5007##] : unable to open new Gold Account-...
- Hi,
Kindly attend below request:
customer unable to open new Gold Account-i via KFH Online. Error as per screensh...
June 20, 2019
- 09:57 Support #9976 (Closed - End of life cycle): [SCP ID :##5005##] : FPX TAC Instance Intermittence I...
- Dear Hafiz,
Kindly attend below request....
June 17, 2019
- 17:38 Support #9974 (Closed - End of life cycle): SCP ID :##5003##] : Deskmate Update : End of employme...
- Hi,
Kindly attend below request:
Kindly update the deskmate as follows:
1) Please remove the following staff... - 16:25 Support #9973 (Closed - End of life cycle): SCP ID :##5002##] : Unable to Locate transaction : FT...
- Hi,
Kindly attend below request:
We received another complaint regarding issue unable to locate transaction in BV...
June 13, 2019
- 15:39 Support #9972 (Closed - End of life cycle): SCP ID :##5001##] : Unable to Locate transaction IB 3...
- Hi,
Kindly attend below request:
TRANSACTION IB 311290 (FTT DATED 10 JUNE 2019) WAS NOT CAPTURED IN BVMC AND CORU...
June 12, 2019
- 16:14 Support #9954 (Closed - End of life cycle): SCP ID :##4986##] : Fraud Threshold Not Updated
- Issue closed in SCP.
- 16:13 Support #9950 (Closed - End of life cycle): SCP ID :##4982##] : IBG - KFH Libshara Account - Acc...
- Issue closed in SCP.
- 15:55 Support #9937 (Closed - End of life cycle): SCP ID :##4967##] : Unable to access internet bankin...
- Kah Yan, May 13, 2019 09:33 AM:-...
- 15:36 Support #9963 (Closed - End of life cycle): SCP ID :##4990##] : CMS Transaction - Unsuccesful - a...
- Issue closed in SCP.
- 15:35 Support #9946 (Closed - End of life cycle): SCP ID :##4978##] : CMS IBG Error - Bulk Payment
- Issue closed in SCP.
- 15:33 Support #9944 (Closed - End of life cycle): SCP ID :##4976##] : Report for RFI nacha processing n...
- Issue closed in SCP.
- 15:19 Support #9931: SCP ID :##4961##] : VAPT Findings - FPX MBO (Security Enhancement)
- Issue closed in SCP.
- 15:18 Support #9952: SCP ID :##4984##] : Internet Transaction Report [BVMC] is Not Available since 25 A...
- Issue closed in SCP.
June 11, 2019
- 11:39 Support #9847 (Closed - End of life cycle): SCP ID :##4919##] : Labuan FTT transaction missing
- Issue closed in SCP.
- 11:22 Support #9963 (Pending Customer Feedback): SCP ID :##4990##] : CMS Transaction - Unsuccesful - ac...
- Kah Yan, May 30, 2019 05:05 PM:-
Dear Shahrul,
This is related to issue [Request ID :##4913##] : status at CMS ... - 11:01 Support #9931 (Pending Customer Feedback): SCP ID :##4961##] : VAPT Findings - FPX MBO (Security...
- Kah Yan ,May 16, 2019 12:16 PM:-...
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