Activity

From February 02, 2020 to March 02, 2020

March 02, 2020

17:11 Support #10668 (Closed - End of life cycle): Deskmate : Kfh Subsidaries report.
Hi Lizahwati,
Kindly attend below request.... Nurul Akmal

March 01, 2020

00:25 Support #10667 (Closed - End of life cycle): [SCP ID :##5268##] : CIB SI - ERROR
Hi,
Kindly attend below request:
We encountered CIB SI for 1 transaction today (1-mar-2020).
The customer accou... Zahir Abd Latif

February 28, 2020

15:32 Support #10658 (Closed - End of life cycle): [SCP ID :##5263##] : DOA Bankwide http://deskmate.kf...
Issue closed in SCP. Zahir Abd Latif
15:32 Support #10662 (Closed - End of life cycle): [SCP ID :##5265##] : CIB SI - Total Error: 1
Issue closed in SCP. Zahir Abd Latif
15:30 Support #10659 (Closed - End of life cycle): [SCP ID :##5264##] : BIB SI - 25/02/2020
Issue closed in SCP. Zahir Abd Latif
15:30 Support #10632 (Closed - End of life cycle): [SCP ID :##5249##] : CSM | Unsuccessful Bulk Payment...
Issue closed in SCP. Zahir Abd Latif

February 27, 2020

18:11 Support #10658 (Pending Customer Feedback): [SCP ID :##5263##] : DOA Bankwide http://deskmate.kfh...
Done update. Pending user to verify. Lizahwati Basirun
17:26 Support #10662 (Pending Customer Feedback): [SCP ID :##5265##] : CIB SI - Total Error: 1
Hafiz, Feb 27, 2020 09:41 AM:-... Zahir Abd Latif
17:23 Support #10659 (Pending Customer Feedback): [SCP ID :##5264##] : BIB SI - 25/02/2020
Hafiz, Feb 27, 2020 11:33 AM:-... Zahir Abd Latif
17:08 Support #10632 (Pending Customer Feedback): [SCP ID :##5249##] : CSM | Unsuccessful Bulk Payment ...
Hafiz, Feb 11, 2020 03:38 PM:-... Zahir Abd Latif

February 26, 2020

09:16 Support #10627 (Closed - End of life cycle): [SCP ID :##5246##] : Deskmate Update : End of employ...
Issue closed in SCP. Zahir Abd Latif
09:11 Support #10662 (Closed - End of life cycle): [SCP ID :##5265##] : CIB SI - Total Error: 1
Hi,
Kindly attend below request:
We received email notification for CIB SI with message total error:1
Please h... Zahir Abd Latif

February 25, 2020

09:36 Support #10659 (Closed - End of life cycle): [SCP ID :##5264##] : BIB SI - 25/02/2020
Hi,
Kindly attend below request:
We received email notification for BIB SI " Total Error: 1"
Kindly assist to ... Zahir Abd Latif

February 24, 2020

15:43 Support #10658 (Closed - End of life cycle): [SCP ID :##5263##] : DOA Bankwide http://deskmate.kf...
Hi,
Kindly attend below request:
1. to replace the existing DOA Bankwide with the one attached
2. to change the ... Zahir Abd Latif
11:30 Support #10627 (Pending Customer Feedback): [SCP ID :##5246##] : Deskmate Update : End of employm...
Done update. Pending customer to verify. Lizahwati Basirun
11:29 Support #10584 (Work Completed-End life cycle): [SCP ID :##5227##] : Desmate update : BCP Crisis ...
Done by Akma on Jan 2020. Lizahwati Basirun
11:27 Change #10511 (Pending Customer Feedback): [SCP ID :##5200##] : Secure Pass Management & User Mai...
Provided the quotation to Hafidzah on Feb 3rd 2020. Pending their feedback. Lizahwati Basirun

February 21, 2020

16:34 Support #10607 (Closed - End of life cycle): [SCP ID :##5236##] : RFI - Window 4 Missing Report
Kah Yan, Feb 18, 2020 01:34 PM:-... Zahir Abd Latif
16:30 Support #10641 (Closed - End of life cycle): [SCP ID :##5255##] : KFH Online Unsuccessful DuitNow...
Issue closed in SCP. Zahir Abd Latif
16:30 Support #10625 (Closed - End of life cycle): [SCP ID :##5244##] : CMS Auto Logout | LAURELCAP SDN...
Issue closed in SCP. Zahir Abd Latif
16:28 Support #10626 (Closed - End of life cycle): [SCP ID :##5245##] : CMS - Unable to login
Issue closed in SCP. Zahir Abd Latif
16:28 Support #10621 (Closed - End of life cycle): [SCP ID :##5242##] : IBG Transaction Status - Amount...
Issue closed in SCP. Zahir Abd Latif
16:27 Support #10546 (Closed - End of life cycle): [SCP ID :##5212##] : CMS - Duplicate Transaction at ...
Issue closed in SCP. Zahir Abd Latif

February 20, 2020

09:57 Support #10641 (Pending Customer Feedback): [SCP ID :##5255##] : KFH Online Unsuccessful DuitNow ...
Hafiz,Feb 14, 2020 04:43 PM:-
Finding
Found powercard return unknown error on DuitNow. Please liaise with power... Zahir Abd Latif
09:55 Support #10626 (Pending Customer Feedback): [SCP ID :##5245##] : CMS - Unable to login
Hafiz, Feb 7, 2020 05:56 PM:-
Since no data selected at table TB_AM_VASVO. That mean secure pass not fully assign
... Zahir Abd Latif
09:52 Support #10625 (Pending Customer Feedback): [SCP ID :##5244##] : CMS Auto Logout | LAURELCAP SDN BHD
Hafiz, Feb 6, 2020 09:36 PM:-... Zahir Abd Latif
09:49 Support #10621 (Pending Customer Feedback): [SCP ID :##5242##] : IBG Transaction Status - Amount ...
Hafiz, Feb 7, 2020 03:43 PM:-
Finding
1) 10 SI transaction unsuccessful due Insufficient fund. Zahir Abd Latif
09:45 Support #10546: [SCP ID :##5212##] : CMS - Duplicate Transaction at Verifier and Approver Screen
Hafiz,Feb 14, 2020 05:34 PM:-
Patches is ready to deploy to Staging server. Please get the latest patches from bel... Zahir Abd Latif

February 17, 2020

09:38 Support #10544: [SCP ID :##5210##] : Weblogic DR - telnet issue
Dear CF,
Kindly assist to update the current status or any finding/progress on this issue.
Thanks. Zahir Abd Latif

February 14, 2020

12:13 Support #10641 (Closed - End of life cycle): [SCP ID :##5255##] : KFH Online Unsuccessful DuitNow...
Hi,
Kindly attend below request:
Customer’s account has been debited for an unsuccessful DuitNow transaction.
... Zahir Abd Latif

February 13, 2020

16:22 Support #10640 (Closed - End of life cycle): [SCP ID :##5253##] : Payment Clearing Account ** GL ...
Hi,
Kindly attend below request:
Kindly assist to investigate issue where customer online banking transaction amo... Zahir Abd Latif

February 12, 2020

10:34 Support #10636 (Closed - End of life cycle): [SCP ID :##5251##] : Amend content in Client Generat...
Hi,
Kindly attend below request.
We would like to amend Contact Center Operation Hour in Client Generated Letter ... Zahir Abd Latif
10:29 Support #10607 (Pending Customer Feedback): [SCP ID :##5236##] : RFI - Window 4 Missing Report
Hafiz, Feb 3, 2020 05:51 PM:-
We update RCA report. Zahir Abd Latif

February 11, 2020

10:39 Support #10632 (Closed - End of life cycle): [SCP ID :##5249##] : CSM | Unsuccessful Bulk Payment...
Hi,
Kindly attend below request:
Customer has executed the bulk payment transaction via CMS for salary payment.
... Zahir Abd Latif

February 07, 2020

17:08 Support #10627 (Closed - End of life cycle): [SCP ID :##5246##] : Deskmate Update : End of employ...
Hi,
Kindly attend below request:
Kindly update KFH staff directory in the deskmate as follows:
1) End of emplo... Zahir Abd Latif
15:54 Support #10575 (Closed - End of life cycle): [SCP ID :##5225##] : Unable to Approve IBG Transaction
Issue closed in SCP. Zahir Abd Latif
15:54 Support #10594 (Closed - End of life cycle): [SCP ID :##5233##] : Unable to register KFH Online
Issue closed in SCP. Zahir Abd Latif
11:31 Support #10626 (Closed - End of life cycle): [SCP ID :##5245##] : CMS - Unable to login
Hi,
Kindly attend below request.
Customer unable to login due to secure pass no. has been blocked.

But af... Zahir Abd Latif

February 06, 2020

15:11 Support #10625 (Closed - End of life cycle): [SCP ID :##5244##] : CMS Auto Logout | LAURELCAP SDN...
Hi,
Kindly attend below request:
Received complaint from customer for Cash Management Solution.

The CMS a... Zahir Abd Latif

February 04, 2020

11:51 Support #10621 (Closed - End of life cycle): [SCP ID :##5242##] : IBG Transaction Status - Amount...
Hi,
Kindly attend below request.
Customer called to Contact Centre to enquire on the status of IBG transaction ... Zahir Abd Latif
09:55 Support #10555 (Closed - End of life cycle): [SCP ID :##5218##] : KFHOnline - 3 of 4 instance error
Chee Ping, Dec 27, 2019 11:33 AM:-... Zahir Abd Latif

February 03, 2020

11:47 Support #10546 (Pending Customer Feedback): [SCP ID :##5212##] : CMS - Duplicate Transaction at V...
Hafiz, Jan 31, 2020 11:45 AM:-
Investigation result
1. No error found at log file for jompay transaction
2.... Zahir Abd Latif
11:33 Support #10518 (Closed - End of life cycle): [SCP ID :##5203##] : BulkPayment Engine Failed
Issue closed in SCP. Zahir Abd Latif
11:32 Support #10462 (Closed - End of life cycle): [SCP ID :##5184##] : IBG Credit Card Payment Not Suc...
Issue closed in SCP. Zahir Abd Latif
11:31 Support #10464 (Closed - End of life cycle): [SCP ID :##5186##] : Missing record in ePay recon fi...
Issue closed in SCP. Zahir Abd Latif
11:30 Support #10567 (Closed - End of life cycle): [SCP ID :##5221##] : Deskmate Update : New Hire Update
Issue closed in SCP. Zahir Abd Latif
11:30 Support #10554 (Closed - End of life cycle): [SCP ID :##5217##] : Deskmate Update : End of employ...
Issue closed in SCP. Zahir Abd Latif
11:29 Support #10562 (Closed - End of life cycle): [SCP ID :##5220##] : Deskmate: Pay Day 2020 Calendar
Issue closed in SCP. Zahir Abd Latif
11:27 Support #10575 (Pending Customer Feedback): [SCP ID :##5225##] : Unable to Approve IBG Transaction
Kah Yan, Jan 10, 2020 06:12 PM:-
Since the transaction is unsuccessful, please advise customer to redo the transac... Zahir Abd Latif
11:25 Support #10581 (Closed - End of life cycle): [SCP ID :##5226##] : Deskmate Update : Unit BCP Team...
Issue closed in SCP. Zahir Abd Latif
11:12 Support #10586 (Closed - End of life cycle): [SCP ID :##5229##] : Error transaksi | KFH Online Go...
Kar Chun, Jan 17, 2020 06:52 PM:-
We require the version of the browser used, and the steps to reproduce this issu... Zahir Abd Latif
10:53 Bug #10568 (Closed - End of life cycle): [SCP ID :##5223##] : IBG W1 Rejected - Invalid Record Size
Sufian, Jan 20, 2020 05:00 PM:-
The issue is already rectified.
It was caused by special character in customer ... Zahir Abd Latif
10:43 Support #10593 (Closed - End of life cycle): 5231 - Deskmate Update : End of employment
Issue closed in SCP. Zahir Abd Latif
10:38 Support #10594 (Pending Customer Feedback): [SCP ID :##5233##] : Unable to register KFH Online
Hafiz, Jan 20, 2020 06:28 PM:-... Zahir Abd Latif
10:13 Support #10618 (Closed - End of life cycle): [SCP ID :##5241##] : Deskmate Update : Branch Directory
Issue closed in SCP. Zahir Abd Latif
 

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