Activity

From November 27, 2020 to December 26, 2020

December 24, 2020

11:41 Support #11448 (Closed - End of life cycle): [SCP ID :##5688##] : SMS OTP Issue : Unable to regis...: Issue closed in SCP. Zahir Abd Latif
11:40 Support #11447 (Closed - End of life cycle): [SCP ID :##5687##] : SMS OTP Issue : Unable to sell ...: Issue closed in SCP. Zahir Abd Latif
11:40 Support #11446 (Closed - End of life cycle): [SCP ID :##5686##] : SMS OTP Issue : Inconsistency L...: Issue closed in SCP. Zahir Abd Latif
11:39 Support #11445 (Closed - End of life cycle): [SCP ID :##5685##] : SMS OTP Issue : Security Answer...: Issue closed in SCP. Zahir Abd Latif
11:39 Support #11444 (Closed - End of life cycle): [SCP ID :##5684##] : Customer Unable to Login due to...: Issue closed in SCP. Zahir Abd Latif

December 23, 2020

15:05 Support #11453 (Closed - End of life cycle): [SCP ID :##5692##] : FPX Transaction Successful - bu...: Hi,
Kindly attend below request:-
FPX transaction was not found in the customer CASA, but successfully posted in ... Zahir Abd Latif
14:48 Support #11452 (Closed - End of life cycle): [SCP ID :##5691##] : Gold Account - New account: Hi,
Kindly attend below request:-
New GOLD account was created with closed branch account number. Due to that, th... Zahir Abd Latif
11:01 Support #11448 (Pending Customer Feedback): [SCP ID :##5688##] : SMS OTP Issue : Unable to regist...: Hafiz, Dec 22, 2020 04:34 PM:-... Zahir Abd Latif
10:58 Support #11447 (Pending Customer Feedback): [SCP ID :##5687##] : SMS OTP Issue : Unable to sell gold: Hafiz, Dec 22, 2020 04:29 PM:-... Zahir Abd Latif
10:56 Support #11446 (Pending Customer Feedback): [SCP ID :##5686##] : SMS OTP Issue : Inconsistency Le...: Hafiz, Dec 22, 2020 04:29 PM:-... Zahir Abd Latif
10:53 Support #11445 (Pending Customer Feedback): [SCP ID :##5685##] : SMS OTP Issue : Security Answer ...: Hafiz, Dec 22, 2020 04:29 PM:-... Zahir Abd Latif
10:50 Support #11444 (Pending Customer Feedback): [SCP ID :##5684##] : Customer Unable to Login due to ...: Hafiz, Dec 22, 2020 04:23 PM:-... Zahir Abd Latif
10:47 Support #11442 (Closed - End of life cycle): [SCP ID :##5682##] : Corus User unable to Unlock CMS...: Issue closed in SCP. Zahir Abd Latif
10:47 Support #11439 (Closed - End of life cycle): [SCP ID :##5681##] : Unable to view Gold Report: Issue closed in SCP. Zahir Abd Latif
10:46 Support #11438 (Closed - End of life cycle): [SCP ID :##5680##] : Unable to unlocked CMS User: Issue closed in SCP. Zahir Abd Latif
10:46 Support #11425 (Closed - End of life cycle): [SCP ID :##5675##] : BVMC Monthly Report - Error: Issue closed in SCP. Zahir Abd Latif
10:45 Support #11426 (Closed - End of life cycle): [SCP ID :##5676##] : KFH missing recon file: KFH2012...: Issue closed in SCP. Zahir Abd Latif
10:45 Support #11392 (Closed - End of life cycle): [SCP ID :##5659##] : Unable to Access CMS: Issue closed in SCP. Zahir Abd Latif
10:44 Support #11422 (Closed - End of life cycle): [SCP ID :##5672##] : Epay - top up successful but ac...: Issue closed in SCP. Zahir Abd Latif

December 18, 2020

18:15 Support #11448 (Closed - End of life cycle): [SCP ID :##5688##] : SMS OTP Issue : Unable to regis...: Hi,
Kindly attend below request:-
This is to formalized the issue reported via our whatsaap communication on 17/1... Zahir Abd Latif
18:12 Support #11447 (Closed - End of life cycle): [SCP ID :##5687##] : SMS OTP Issue : Unable to sell ...: Hi,
Kindly attend below request:-
This is to formalized the issue reported via our whatsaap communication on 17/1... Zahir Abd Latif
18:09 Support #11446 (Closed - End of life cycle): [SCP ID :##5686##] : SMS OTP Issue : Inconsistency L...: Hi,
Kindly attend below request:-
This is to formalize the issue that has been communicated to Penril for SMS OTP... Zahir Abd Latif
18:05 Support #11445 (Closed - End of life cycle): [SCP ID :##5685##] : SMS OTP Issue : Security Answer...: Hi,
Kindly attend below request:-
This is to formalize the issue that has been communicated to Penril for SMS OTP... Zahir Abd Latif

December 17, 2020

14:53 Support #11442 (Pending Customer Feedback): [SCP ID :##5682##] : Corus User unable to Unlock CMS ...: Hafiz, Dec 16, 2020 05:18 PM:-... Zahir Abd Latif
14:50 Support #11439 (Pending Customer Feedback): [SCP ID :##5681##] : Unable to view Gold Report: Hafiz, Dec 16, 2020 10:00 AM:-... Zahir Abd Latif
14:47 Support #11438 (Pending Customer Feedback): [SCP ID :##5680##] : Unable to unlocked CMS User: Kah Yan, Dec 16, 2020 09:45 AM:-... Zahir Abd Latif
14:42 Support #11425 (Pending Customer Feedback): [SCP ID :##5675##] : BVMC Monthly Report - Error: Hafiz, Dec 11, 2020 01:07 PM:-... Zahir Abd Latif
14:39 Support #11426 (Pending Customer Feedback): [SCP ID :##5676##] : KFH missing recon file: KFH20120...: Hafiz, Dec 11, 2020 01:12 PM:-... Zahir Abd Latif
14:37 Support #11392 (Pending Customer Feedback): [SCP ID :##5659##] : Unable to Access CMS: Hafiz, Dec 9, 2020 12:11 PM:-... Zahir Abd Latif
14:33 Support #11313 (Closed - End of life cycle): [SCP ID :##5608##] : IBG Account length changes - BA...: Issue closed in SCP.
Zahir Abd Latif
14:33 Support #11422 (Pending Customer Feedback): [SCP ID :##5672##] : Epay - top up successful but acc...: Kah Yan, Dec 8, 2020 12:16 PM:-
Findings:
There is no response returned by ePay for all the reported transactions... Zahir Abd Latif
09:38 Support #11444 (Closed - End of life cycle): [SCP ID :##5684##] : Customer Unable to Login due to...: Hi,
Kindly attend below request:-
This is to formalized the issue that has been reported to you yesterday. Unders... Zahir Abd Latif

December 16, 2020

12:31 Support #11442 (Closed - End of life cycle): [SCP ID :##5682##] : Corus User unable to Unlock CMS...: Hi,
Kindly attend below request:-
Kindly investigate on the issue whereby one of Corus user is unable to unlock C... Zahir Abd Latif

December 15, 2020

17:21 Support #11439 (Closed - End of life cycle): [SCP ID :##5681##] : Unable to view Gold Report: Hi,
Kindly attend below request:-
This is to formalized the issue that has been reported by En Roslan to Penril t... Zahir Abd Latif
17:14 Support #11438 (Closed - End of life cycle): [SCP ID :##5680##] : Unable to unlocked CMS User: Hi,
Kindly attend below request:-
This is to formalize the issue that has been reported by En Roslan to Penril te... Zahir Abd Latif

December 10, 2020

09:23 Support #11426 (Closed - End of life cycle): [SCP ID :##5676##] : KFH missing recon file: KFH2012...: Hi,
Kindly attend below request:-
Appreciate your help to further investigate the issue where we are unable to se... Zahir Abd Latif

December 02, 2020

11:47 Support #11415 (Closed - End of life cycle): [SCP ID :##5666##] : KFHOnline Unable to Receive Fun...: Hi,
Kindly attend below request:-
Our customer had tried to transfer fund to KFH account, end up receive error "D... Zahir Abd Latif

December 01, 2020

14:40 Support #11396 (Pending Customer Feedback): [SCP ID :##5663##] : Bene Name Truncated For Benefici...: Hafiz, Dec 1, 2020 01:41 PM:-... Zahir Abd Latif

November 30, 2020

12:02 Support #11396 (Closed - End of life cycle): [SCP ID :##5663##] : Bene Name Truncated For Benefic...: Hi,
Kindly attend below request:-
Please help to check as we received complaint on truncated benefiary name (firs... Zahir Abd Latif

November 27, 2020

17:42 Support #11380 (Closed - End of life cycle): [SCP ID :##5650##] : Invalid Length For DuitNow Pay ...: Issue closed in SCP. Zahir Abd Latif
17:41 Support #11361 (Closed - End of life cycle): [SCP ID :##5637##] : Duitnow Bank List - Al Rajhi an...: Issue closed in SCP. Zahir Abd Latif
17:41 Support #11379 (Closed - End of life cycle): [SCP ID :##5649##] : Change Wording for CMS DuitNow ...: Issue closed in SCP. Zahir Abd Latif

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B - Production Support » KFH Support

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December 24, 2020

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