Activity
From August 29, 2014 to September 27, 2014
September 25, 2014
- 15:00 Support #4737 (Development / Work In Progress): [SCP ID :##2436##] : E2E Alert - RCAS.
- Issue :
Starting from 1.45pm, RCAS keep getting out of memory exception from the server.
[9/25/14 13:47:50:788 M... - 14:54 Support #4737 (Closed - End of life cycle): [SCP ID :##2436##] : E2E Alert - RCAS.
- Hi,
Kindly attend below request:
RCAS received alerts continuously from 1.43 pm to 2.26 pm.
Appreciate if you ca...
September 24, 2014
- 10:42 Support #4733 (Pending Customer Feedback): [SCP ID :##2430##] : Email Request Statistics from RCAS.
- 10:42 Support #4733 (Development / Work In Progress): [SCP ID :##2430##] : Email Request Statistics fr...
- 10:41 Support #4733 (Finished Development): [SCP ID :##2430##] : Email Request Statistics from RCAS.
- Excel file for email request statistic from 16-09-2014 to 21-09-2014 was delivered to bank.
The statistic was based ... - 10:40 Support #4733 (Development / Work In Progress): [SCP ID :##2430##] : Email Request Statistics fr...
- 10:38 Support #4388 (Work Completed-End life cycle): [SCP ID :##2245##] : Hit error 97 Invalid require...
- This case is closed now due to no respond from customer in 3 (three) working days.
- 09:54 Support #4734 (Work Completed-End life cycle): [SCP ID :##2431##] : To provide the statistics re...
- This case is closed now since is duplicate with [SCP ID :##2430##].
- 09:32 Support #4734: [SCP ID :##2431##] : To provide the statistics requested.
- This case is duplicate with [SCP ID :##2430##] : Email Request Statistics from RCAS. Could you assist to drop either ...
- 09:29 Support #4734 (Work Completed-End life cycle): [SCP ID :##2431##] : To provide the statistics re...
- Hi,
Kindly attend below request:
Re : MBB SH never receive system generated password
Kindly provide item below... - 09:17 Support #4733 (Closed - End of life cycle): [SCP ID :##2430##] : Email Request Statistics from R...
- Hi,
Kindly attend below request:
Please help to provide the statistics requested for below items for dates 16/9 -...
September 23, 2014
- 15:38 Support #4732 (Closed - End of life cycle): [SCP ID :##2429##] : Document for configuring RCAS e...
- Hi,
Kindly attend below request:... - 10:21 Support #4703: [SCP ID :##2412##] : Wrong Corp id Created fvg Universal Cable (Sarawak).
- Was updated by Kah Yan yesterday.
New SQL script was provided to bank.
September 19, 2014
- 11:07 Support #4559 (Work Completed-End life cycle): [SCP ID :##2340##] : MERCURY SECURITIES SDN BHD/Re...
- This case is closed now due to no respond from customer in 3 (three) working days.
- 11:00 Support #4483 (Work Completed-End life cycle): [SCP ID :##2308##] : Assistance to Amend Corporate ID
- This case is closed now due to no respond from customer in 3 (three) working days.
- 10:56 Support #4412 (Work Completed-End life cycle): [SCP ID :##2262##] : HWANGDBS Unable to receive Pa...
- This case is closed now due to no respond from customer in 3 (three) working days.
- 10:49 Support #4393 (Work Completed-End life cycle): [SCP ID :##2249##] : Shanghai Audit Request
- This case is closed now due to no respond from customer in 3 (three) working days.
September 12, 2014
- 14:16 Support #4475: [SCP ID :##2303##] : Rekening gaji tidak terdaftarBII Issue [Saat approve RCMS ter...
- 14 July 2014, user follow up with their IT team and waiting for BII deployment and testing. we are waiting the user t...
- 12:05 Support #4475: [SCP ID :##2303##] : Rekening gaji tidak terdaftarBII Issue [Saat approve RCMS ter...
- Boby no longer with Penril (Resigned).
Case assign to Wei Kuan. - 10:55 Support #4475: [SCP ID :##2303##] : Rekening gaji tidak terdaftarBII Issue [Saat approve RCMS ter...
- Dear Hartanto Boby,
There is no update on this case since June 19, please help to follow up to see whether we can ...
September 11, 2014
- 16:04 Support #4703 (Pending Customer Feedback): [SCP ID :##2412##] : Wrong Corp id Created fvg Univers...
- Script to update corporate id to dummy and script to update cif no to dummy were delivered.
- 15:30 Support #4703: [SCP ID :##2412##] : Wrong Corp id Created fvg Universal Cable (Sarawak).
- Hi Ong Wei Kuan,
FYI, today we have issue from support plus (SCP) cannot reply back to customer email. Already inf... - 15:15 Support #4703: [SCP ID :##2412##] : Wrong Corp id Created fvg Universal Cable (Sarawak).
- Hi Zahir,
Did you send out email to notify client? FYI, we, developer need to reply to client using that email too. - 14:37 Support #4703 (Closed - End of life cycle): [SCP ID :##2412##] : Wrong Corp id Created fvg Univer...
- Hi,
Kindly attend below request:...
September 10, 2014
- 14:40 Support #4659 (Closed - End of life cycle): [SCP ID :##2369##] : PASSWORD NOT RECEIVED (00MTHBWBI)
- Case resolved.
September 05, 2014
- 10:54 Support #4661: [SCP ID :##2375##] - :MYMMCES1U : Not able to log in RCMS.
- Cause :
HSM return error code 53.
Addition :
User input details :
encrypted pin = A5B411B9C01397692BDD659E901...
September 04, 2014
- 16:34 Support #4653 (Closed - End of life cycle): [SCP ID :##2367##] : Request - To add Bangladesh in ...
- 12:10 Support #4645 (Pending Customer Feedback): [SCP ID :##2365##] : Token Binding - CMS Officers -M...
- Findings: User is inactive. Need to activate user and request user to login on the same day
Steps:
1. enable the ... - 11:39 Support #4661: [SCP ID :##2375##] - :MYMMCES1U : Not able to log in RCMS.
- pending maybank to provide the logs.(requested 3 times)
- 11:36 Support #4572 (Development / Work In Progress): [SCP ID :##2349##] : Temporary Password Email Not...
- Cause :
Still finding the cause of this issue, suspect is browser compatibility issue(button disable function after ... - 11:30 Support #4567 (Work Completed-End life cycle): [SCP ID :##2343##] : GWI BUSINESS SOLUTIONS INC - ...
- This issue was handled by Boby.
Cause :
CIF created is tied under the corporate created for MY provider, not PH.... - 11:27 Support #4485 (Work Completed-End life cycle): [SCP ID :##2310##] : ROCKY MOUNTAIN CAFE INC - TOK...
- This issue was handled by Boby.
Cause :
Different token was binded to user in RCMS and RCAS.
Solution :
Unbi... - 11:08 Support #4529 (Work Completed-End life cycle): [SCP ID :##2317##] : UPSELLING/RCMS/SME/VB VENTURE...
- Cause :
This issue happened when BBO wanted to reissue token. Reissue token involves two process : frist revoke tok... - 10:56 Support #4660 (Development / Work In Progress): [SCP ID :##2372##] : 201400829/PROD/RCMS/MY/ERRO...
- Pending for logs to further investigation
- 10:55 Support #4659 (Development / Work In Progress): [SCP ID :##2369##] : PASSWORD NOT RECEIVED (00MTH...
Findings from the logs,
user name: LEW WAH YIN
corporate ID: MYIJM
email: a@a.com
After we provided our f...- 10:49 Support #4653 (Pending Customer Feedback): [SCP ID :##2367##] : Request - To add Bangladesh in D...
- Hi Hazri,
Already provided the script to customer. - 10:09 Support #4661: [SCP ID :##2375##] - :MYMMCES1U : Not able to log in RCMS.
- Dear Wei Kuan,
Customer not provide any log file for us.
September 03, 2014
- 15:48 Support #4661 (Development / Work In Progress): [SCP ID :##2375##] - :MYMMCES1U : Not able to log...
- 15:47 Support #4661: [SCP ID :##2375##] - :MYMMCES1U : Not able to log in RCMS.
- Dear Zahir,
Did customer provide any log file for us? - 12:03 Support #4661 (Closed - End of life cycle): [SCP ID :##2375##] - :MYMMCES1U : Not able to log in ...
- Kindly attend below request:
...
September 02, 2014
- 17:52 Support #4660 (Closed - End of life cycle): [SCP ID :##2372##] : 201400829/PROD/RCMS/MY/ERROR/MY...
- Kindly attend below request:...
- 17:32 Support #4075: SCP ID# 1913 : NINIQ BISTRO SDN BHD-USER MYNINIQ2A
- Hi LeeLee,
I can't confirm, the logs is not related with the issue. But, from the email, is RCMS not include the d... - 17:26 Support #4075: SCP ID# 1913 : NINIQ BISTRO SDN BHD-USER MYNINIQ2A
- l know. l just wanted to confirm that RCMS did not send the update user profile to RCAS, so it cause the user name di...
- 17:10 Support #4075: SCP ID# 1913 : NINIQ BISTRO SDN BHD-USER MYNINIQ2A
- Hi LeeLee,
Based on the previous email, this issue is not caused by our side, it should be fixed by RCMS.
Howeve... - 15:44 Support #4075: SCP ID# 1913 : NINIQ BISTRO SDN BHD-USER MYNINIQ2A
- Hi LeeLee,
From Boby's update, he claimed that the fix will be done in RCMS, not our side.
Can you forward me the... - 15:28 Support #4075 (Development / Work In Progress): SCP ID# 1913 : NINIQ BISTRO SDN BHD-USER MYNINIQ2A
- Hi Wei Kuan,
Do you able assist to check on this issue? - 13:04 Support #4659 (Closed - End of life cycle): [SCP ID :##2369##] : PASSWORD NOT RECEIVED (00MTHBWBI)
- Kindly attend to customer's enquiry below:
COMP NAME: *IJM CONSTRUCTION SDN BHD*
CORP ID: *MYIJM*
USER ID: *MYI...
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