Activity

From September 01, 2014 to September 30, 2014

September 30, 2014

16:39 Support #4754 (Pending Customer Feedback): [SCP ID :##2444##] : Change Token allocation to anot...: Sql script to update provider to MALAYSIA for token based on excel file given was delivered. Ong Wei Kuan
14:52 Support #4732 (Pending Customer Feedback): [SCP ID :##2429##] : Document for configuring RCAS em...: Provided the document through email
Date: 23/09/14
Email title: Re: [Request ID :##2429##] : Document for configur... Yap Kah Yan
14:50 Support #4754 (Closed - End of life cycle): [SCP ID :##2444##] : Change Token allocation to ano...: Hi,
Kindly attend below request:... Zahir Abd Latif

September 25, 2014

15:00 Support #4737 (Development / Work In Progress): [SCP ID :##2436##] : E2E Alert - RCAS.: Issue :
Starting from 1.45pm, RCAS keep getting out of memory exception from the server.
[9/25/14 13:47:50:788 M... Ong Wei Kuan
14:54 Support #4737 (Closed - End of life cycle): [SCP ID :##2436##] : E2E Alert - RCAS.: Hi,
Kindly attend below request:
RCAS received alerts continuously from 1.43 pm to 2.26 pm.
Appreciate if you ca... Zahir Abd Latif

September 12, 2014

14:16 Support #4475: [SCP ID :##2303##] : Rekening gaji tidak terdaftarBII Issue [Saat approve RCMS ter...: 14 July 2014, user follow up with their IT team and waiting for BII deployment and testing. we are waiting the user t... Anonymous
12:05 Support #4475: [SCP ID :##2303##] : Rekening gaji tidak terdaftarBII Issue [Saat approve RCMS ter...: Boby no longer with Penril (Resigned).
Case assign to Wei Kuan. Ahmad Hazri
10:55 Support #4475: [SCP ID :##2303##] : Rekening gaji tidak terdaftarBII Issue [Saat approve RCMS ter...: Dear Hartanto Boby,
There is no update on this case since June 19, please help to follow up to see whether we can ... Zahir Abd Latif

September 11, 2014

16:04 Support #4703 (Pending Customer Feedback): [SCP ID :##2412##] : Wrong Corp id Created fvg Univers...: Script to update corporate id to dummy and script to update cif no to dummy were delivered. Ong Wei Kuan
15:30 Support #4703: [SCP ID :##2412##] : Wrong Corp id Created fvg Universal Cable (Sarawak).: Hi Ong Wei Kuan,
FYI, today we have issue from support plus (SCP) cannot reply back to customer email. Already inf... Zahir Abd Latif
15:15 Support #4703: [SCP ID :##2412##] : Wrong Corp id Created fvg Universal Cable (Sarawak).: Hi Zahir,
Did you send out email to notify client? FYI, we, developer need to reply to client using that email too. Ong Wei Kuan
14:37 Support #4703 (Closed - End of life cycle): [SCP ID :##2412##] : Wrong Corp id Created fvg Univer...: Hi,
Kindly attend below request:... Zahir Abd Latif

September 10, 2014

14:40 Support #4659 (Closed - End of life cycle): [SCP ID :##2369##] : PASSWORD NOT RECEIVED (00MTHBWBI): Case resolved. Ahmad Hazri

September 05, 2014

10:54 Support #4661: [SCP ID :##2375##] - :MYMMCES1U : Not able to log in RCMS.: Cause :
HSM return error code 53.
Addition :
User input details :
encrypted pin = A5B411B9C01397692BDD659E901... Ong Wei Kuan

September 04, 2014

16:34 Support #4653 (Closed - End of life cycle): [SCP ID :##2367##] : Request - To add Bangladesh in ...: Ahmad Hazri
12:10 Support #4645 (Pending Customer Feedback): [SCP ID :##2365##] : Token Binding - CMS Officers -M...: Findings: User is inactive. Need to activate user and request user to login on the same day
Steps:
1. enable the ... Yap Kah Yan
11:39 Support #4661: [SCP ID :##2375##] - :MYMMCES1U : Not able to log in RCMS.: pending maybank to provide the logs.(requested 3 times) Ong Wei Kuan
11:36 Support #4572 (Development / Work In Progress): [SCP ID :##2349##] : Temporary Password Email Not...: Cause :
Still finding the cause of this issue, suspect is browser compatibility issue(button disable function after ... Ong Wei Kuan
11:30 Support #4567 (Work Completed-End life cycle): [SCP ID :##2343##] : GWI BUSINESS SOLUTIONS INC - ...: This issue was handled by Boby.
Cause :
CIF created is tied under the corporate created for MY provider, not PH.... Ong Wei Kuan
11:27 Support #4485 (Work Completed-End life cycle): [SCP ID :##2310##] : ROCKY MOUNTAIN CAFE INC - TOK...: This issue was handled by Boby.
Cause :
Different token was binded to user in RCMS and RCAS.
Solution :
Unbi... Ong Wei Kuan
11:08 Support #4529 (Work Completed-End life cycle): [SCP ID :##2317##] : UPSELLING/RCMS/SME/VB VENTURE...: Cause :
This issue happened when BBO wanted to reissue token. Reissue token involves two process : frist revoke tok... Ong Wei Kuan
10:56 Support #4660 (Development / Work In Progress): [SCP ID :##2372##] : 201400829/PROD/RCMS/MY/ERRO...: Pending for logs to further investigation Yap Kah Yan
10:55 Support #4659 (Development / Work In Progress): [SCP ID :##2369##] : PASSWORD NOT RECEIVED (00MTH...: Findings from the logs,
user name: LEW WAH YIN
corporate ID: MYIJM
email: a@a.com
After we provided our f... Yap Kah Yan
10:49 Support #4653 (Pending Customer Feedback): [SCP ID :##2367##] : Request - To add Bangladesh in D...: Hi Hazri,
Already provided the script to customer. Yap Kah Yan
10:09 Support #4661: [SCP ID :##2375##] - :MYMMCES1U : Not able to log in RCMS.: Dear Wei Kuan,
Customer not provide any log file for us. Zahir Abd Latif

September 03, 2014

15:48 Support #4661 (Development / Work In Progress): [SCP ID :##2375##] - :MYMMCES1U : Not able to log...: Ong Wei Kuan
15:47 Support #4661: [SCP ID :##2375##] - :MYMMCES1U : Not able to log in RCMS.: Dear Zahir,
Did customer provide any log file for us? Ong Wei Kuan
12:03 Support #4661 (Closed - End of life cycle): [SCP ID :##2375##] - :MYMMCES1U : Not able to log in ...: Kindly attend below request:
... Zahir Abd Latif

September 02, 2014

17:52 Support #4660 (Closed - End of life cycle): [SCP ID :##2372##] : 201400829/PROD/RCMS/MY/ERROR/MY...: Kindly attend below request:... William Gozali Tan
17:32 Support #4075: SCP ID# 1913 : NINIQ BISTRO SDN BHD-USER MYNINIQ2A: Hi LeeLee,
I can't confirm, the logs is not related with the issue. But, from the email, is RCMS not include the d... Ong Wei Kuan
17:26 Support #4075: SCP ID# 1913 : NINIQ BISTRO SDN BHD-USER MYNINIQ2A: l know. l just wanted to confirm that RCMS did not send the update user profile to RCAS, so it cause the user name di... Anonymous
17:10 Support #4075: SCP ID# 1913 : NINIQ BISTRO SDN BHD-USER MYNINIQ2A: Hi LeeLee,
Based on the previous email, this issue is not caused by our side, it should be fixed by RCMS.
Howeve... Ong Wei Kuan
15:44 Support #4075: SCP ID# 1913 : NINIQ BISTRO SDN BHD-USER MYNINIQ2A: Hi LeeLee,
From Boby's update, he claimed that the fix will be done in RCMS, not our side.
Can you forward me the... Ong Wei Kuan
15:28 Support #4075 (Development / Work In Progress): SCP ID# 1913 : NINIQ BISTRO SDN BHD-USER MYNINIQ2A: Hi Wei Kuan,
Do you able assist to check on this issue? Anonymous
13:04 Support #4659 (Closed - End of life cycle): [SCP ID :##2369##] : PASSWORD NOT RECEIVED (00MTHBWBI): Kindly attend to customer's enquiry below:
COMP NAME: *IJM CONSTRUCTION SDN BHD*
CORP ID: *MYIJM*
USER ID: *MYI... William Gozali Tan

« Previous

Also available in: Atom

B - Production Support » Maybank Support » Maybank RCAS Support

Activity

Activity

September 30, 2014

September 25, 2014

September 24, 2014

September 23, 2014

September 19, 2014

September 12, 2014

September 11, 2014

September 10, 2014

September 05, 2014

September 04, 2014

September 03, 2014

September 02, 2014