B - Production Support » KFH Support

December 23, 2014

12:44 Change #4526 (Closed - End of life cycle): [SCP ID :##2314##] : IBG originanting transaction

SOW and CR Quotation under IBSCR067_IBG Limit for ATM & Change Service ID has been send to KFH on Aug 22, 2014 and qu... Norhaidah Md Dasuki

11:28 Support #4711 (Closed - End of life cycle): [SCP ID :##2366##] : Request latest source code for B...

Zahir Abd Latif

10:14 Support #4287 (Closed - End of life cycle): [SCPID :##2152##] : Session Expired Issues

Zahir Abd Latif

10:12 Support #4419 (Closed - End of life cycle): [SCP ID :##2268##] : CIB rejected by MyClear due to 3...

Zahir Abd Latif

09:02 Support #4950: [SCP ID :##2484##] : Cash Management Solutions Problem : Services is currently u...

Hi Zahir,
We are still pending for the schema of DR database for verification.
Currently there is no report of th... Yap Kah Yan

December 22, 2014

18:27 Bug #1636: Prod Issue log: Missing Trx in BVMC Rpt - 27.8.12

refer Task #4312 for any update Norhaidah Md Dasuki

18:27 Task #1230 (Work Completed-End life cycle): SI Month End Recurring

refer Task #4312 for any update Norhaidah Md Dasuki

18:26 Bug #1631 (Work Completed-End life cycle): Corus SI ExeReport unavailable HD00012949

refer Task #4312 for any update Norhaidah Md Dasuki

18:25 Bug #1635 (Work Completed-End life cycle): Prod Issue: CMS Log HD00013073 - CIB SI Scheduler for ...

Norhaidah Md Dasuki

18:25 Bug #1635 (Closed - End of life cycle): Prod Issue: CMS Log HD00013073 - CIB SI Scheduler for 27....

refer Task #4312 for any update. Norhaidah Md Dasuki

18:22 Support #1588 (Closed - End of life cycle): HD00013138 - 2 failed epay trx sent to epay after 2 w...

This issue will closed due no feedback from user. Will create new ID if the problem reported. Norhaidah Md Dasuki

18:15 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14

Hi Haida, please check this case. Why Hafiz not working on it? Need to clarify and close this case. Please update sta... Zahir Abd Latif

18:12 Support #4950: [SCP ID :##2484##] : Cash Management Solutions Problem : Services is currently u...

Hi Kah Yan,
Please update this status by tomorrow morning. If not, I assumed this case is closed and will close this... Zahir Abd Latif

18:11 Change #4526: [SCP ID :##2314##] : IBG originanting transaction

Hi Haida,
This is more than 5 months old. Please check the current status. If not feedback, I will go ahead to close... Zahir Abd Latif

17:08 Support #4675: [SCP ID :##2376##] : Pentest Issue.

Dear Kah Yan,
Please assist regarding this issue.
Refer email : [Request ID :##2376##] : Pentest Issue
Thanks. Zahir Abd Latif

16:59 Support #5033 (Closed - End of life cycle): [SCP ID :##2496##] : Unsuccessful Consumer SI Sched...

Refer email :Re: [Request ID :##2496##] : Unsuccessful Consumer SI Scheduler for 07/12/2014 Actions
Case closed. Zahir Abd Latif

16:30 Support #4955 (Closed - End of life cycle): [SCP ID :##2490##] : CIB SI Consumer Execution (26/...

Refer email :Re: [Request ID :##2490##] : CIB SI Consumer Execution (26/11/2014) Succesful with error status.
Case... Zahir Abd Latif

16:17 Support #4948 (Closed - End of life cycle): [SCP ID :##2483##] : BIB Report not available

Refer email : Re: [Request ID :##2483##] : BIB Report not available
No response from customer within 3 days, closed. Zahir Abd Latif

16:07 Support #4947 (Closed - End of life cycle): [SCP ID :##2482##] : CIB SI Consumer Execution Proce...

Refer email : Re: [Request ID :##2482##] : CIB SI Consumer Execution Process executed on 24/11/2014 10:50: Successful... Zahir Abd Latif

15:49 Support #4809 (Closed - End of life cycle): [SCP ID :##2472##] : Interbank GIRO Disaster Recove...

Refer email : Re: [Request ID :##2472##] : Interbank GIRO Disaster Recovery Live Run Retest Exercise 2014
Issue re... Zahir Abd Latif

15:41 Support #4806 (Closed - End of life cycle): [SCP ID :##2469##] : IBG OFI w1 process report not ...

Refer email :Re: [Request ID :##2469##] : IBG OFI w1 process report not generated and available at CORUS (ONG11112014... Zahir Abd Latif

11:08 Support #4553 (Closed - End of life cycle): [SCP ID :##2335##] : IBFT Transfer Report dated 08....

IBFT transfer report date 08/07/2014 & 10072014 generated successful.
Root course : database error - maximum open cu... Zahir Abd Latif

11:05 Support #4527 (Closed - End of life cycle): [SCP ID :##2315##] : BG Settlement Report - Window 2

No response from customer within 3 days, closed. Zahir Abd Latif

10:54 Support #4340 (Closed - End of life cycle): [SCP ID :##2207##] : Error in Maxis Mobile Reload Rep...

Issue resolve after generate manually.
Case closed. Zahir Abd Latif

09:38 Support #4146 (Closed - End of life cycle): [SCP ID : 2030] - KFH 17 Feb 2014-extra transactions

Zahir Abd Latif

December 19, 2014

18:05 Support #4169 (Closed - End of life cycle): [SCP ID :##2043##] : IBG Trx Rejected by MyClear due ...

Zahir Abd Latif

18:05 Support #4639 (Closed - End of life cycle): [SCP ID :##2363##] : Error regarding IBGCore issues ...

Based on our investigation, we suspect that the issue occurred is because of configuration setting . due error found... Zahir Abd Latif

17:33 Support #4556 (Closed - End of life cycle): [SCP ID :##2338##] : Unable Stop Cheque thru KFH Online

Zahir Abd Latif

16:35 Support #4603 (Work Completed-End life cycle): SCP : ##2350## : IBG Trx Failed & Account Debited

The Problem resolved after IT restart ESB to establish connection from Internet Banking to Phoenix Core Banking. Root... Zahir Abd Latif

16:25 Support #4395 (Work Completed-End life cycle): [SCP ID :##2250##] : Pentest result

Refer Email: Re: [Request ID :##2250##] : Pentest result
Case closed. Zahir Abd Latif

16:18 Support #4307 (Work Completed-End life cycle): [SCP ID :##2170##] : IBG-OTC Trx Issue

Zahir Abd Latif

15:52 Change #1637 (Closed - End of life cycle): SR : 1-27106301 : Broadvision security vulnerability (...

Closed since it is too old without update Tan Lee Yong

15:20 Bug #1629 (Work Completed-End life cycle): HD00012900 - Rentas File CMS not generated

Expired issue Tan Lee Yong

December 12, 2014

10:35 Support #5047 (Closed - End of life cycle): [SCP ID :##2508##] : Error Message RFI Reconcile W4...

Hi,
Kindly attend below request:... Zahir Abd Latif

December 10, 2014

11:02 Support #5040 (Closed - End of life cycle): [SCP ID :##2501##] : BVMC Problem Login

Solution:Restart DB
Case close Ahmad Hazri

11:01 Support #5041 (Closed - End of life cycle): [SCP ID :##2498##] : bv_framework0 at kfhib03 unable ...

Solution:Restart DB
Case closed. Ahmad Hazri

10:52 Support #5045 (Work Completed-End life cycle): [SCP ID :##2505##] : No email generation and repo...

Hi Hapiz
Kindly attend below request... Ahmad Hazri

December 09, 2014

16:02 Support #5041 (Closed - End of life cycle): [SCP ID :##2498##] : bv_framework0 at kfhib03 unable ...

Hi Hafiz
Kindly attend below case:... Ahmad Hazri

15:43 Support #5040 (Closed - End of life cycle): [SCP ID :##2501##] : BVMC Problem Login

Hapiz
Kindly attend below issue... Ahmad Hazri

December 08, 2014

09:37 Support #5033 (Closed - End of life cycle): [SCP ID :##2496##] : Unsuccessful Consumer SI Sched...

Hi Hapiz
kindly attend below request:... Ahmad Hazri

09:29 Support #5032 (Work Completed-End life cycle): [SCP ID :##2495##] : Successful Rentas Trxn Having...

Hi Hafiz
Kindly refer below reported case... Ahmad Hazri

December 04, 2014

10:24 Support #4950: [SCP ID :##2484##] : Cash Management Solutions Problem : Services is currently u...

May be need to check their DR DB on the table and sequence number setting Tan Lee Yong

December 03, 2014

17:25 Support #4950: [SCP ID :##2484##] : Cash Management Solutions Problem : Services is currently u...

Hi Mr Tan,
This issue happened when swing from DR env to PROD env. I am not sure how the IT team back up and resto... Yap Kah Yan

15:29 Support #4950 (Development / Work In Progress): [SCP ID :##2484##] : Cash Management Solutions ...

Tan Lee Yong

15:29 Support #4950: [SCP ID :##2484##] : Cash Management Solutions Problem : Services is currently u...

Hi Kah Yan, we need to know why the sequence number script was removed. Even if the sequence id is disabled, but OID ... Tan Lee Yong

15:17 Support #4950: [SCP ID :##2484##] : Cash Management Solutions Problem : Services is currently u...

Root Cause:
Trigger for auto generate OID is missing from DB for BIB related tables.
List of tables containing th... Yap Kah Yan

November 28, 2014

17:56 Support #4340 (Pending Review): [SCP ID :##2207##] : Error in Maxis Mobile Reload Report dated 19...

Not reported any new issue until now Nor Shuhaida Subri

17:55 Support #4487 (Work Completed-End life cycle): [SCP ID :##2311##] : Shown Incorrect Record in BIB...

Not reported until now Nor Shuhaida Subri

17:53 Support #4644 (Work Completed-End life cycle): [SCP ID :##2364##] : CIB SI Consumer Execution Pr...

Refer email
Re: [Request ID :##2364##] : CIB SI Consumer Execution Process executed on 14/07/2014 10:50: Unsuccess... Nor Shuhaida Subri

17:51 Support #4527 (Pending Review): [SCP ID :##2315##] : BG Settlement Report - Window 2

rasa cam dorg dah xde report psl issue ni pun Nor Shuhaida Subri

17:24 Support #4955 (Pending Review): [SCP ID :##2490##] : CIB SI Consumer Execution (26/11/2014) Suc...

So far,
yesterday & today 28/11/2014 no issue for CIB Scheduler reported.
Nor Shuhaida Subri

17:05 Support #4956 (Pending Review): [SCP ID :##2491##] : Rentas Trx Not Reflected in Corus & BVMC R...

Data of the transaction is not log into DB.
Check on table
BIB_INTER_TRANSFER
BIB_BULKPAYMENT_DETAIL
RENTAS_DETA... Nor Shuhaida Subri

16:39 Support #4948 (Pending Review): [SCP ID :##2483##] : BIB Report not available

Selalunya kalau report yang kita generate kuar NIL mean data xde dalam table.
Attached doc untuk cara regen report... Nor Shuhaida Subri

15:34 Support #1588 (Pending Review): HD00013138 - 2 failed epay trx sent to epay after 2 weeks as succ...

Issue ni dah 2 tahun kak..
Cer try check ngan dorg ada lg ke x issue ni.. Nor Shuhaida Subri

November 27, 2014

11:37 Support #4806: [SCP ID :##2469##] : IBG OFI w1 process report not generated and available at CO...

Dear Hafiz,
Kindly assist to update the current status of this issue no response since November 11, 2014.
Thanks. Zahir Abd Latif

11:34 Support #4809: [SCP ID :##2472##] : Interbank GIRO Disaster Recovery Live Run Retest Exercise 2...

Dear Hafiz,
Kindly assist to update the current status of this issue no response since November 12, 2014.
Thanks. Zahir Abd Latif

09:04 Support #4975 (Work Completed-End life cycle): [SCP ID :##2492##] : Bill Zakat Error on 22.11.14

Hi,
Kindly attend below request:... Zahir Abd Latif

November 26, 2014

17:41 Support #4705 (Work Completed-End life cycle): [SCP ID :##2414##] : Digi New File Format Migratio...

While checking in the instance given by IT..
> Some of the parameter is not update accordingly & changes are not dep... Nor Shuhaida Subri

15:50 Support #4796 (Work Completed-End life cycle): [SCP ID :##2460##] : FTT Transaction 29-10-2014.

Refer email Re: [Request ID :##2460##] : FTT Transaction 29-10-2014
The error is due to incorrect input by custome... Nor Shuhaida Subri

13:00 Support #4956 (Work Completed-End life cycle): [SCP ID :##2491##] : Rentas Trx Not Reflected in...

Hi,
Kindly attend below request:... Zahir Abd Latif

12:20 Support #4955 (Closed - End of life cycle): [SCP ID :##2490##] : CIB SI Consumer Execution (26/...

Hi,
Kindly attend below request:... Zahir Abd Latif

November 25, 2014

09:16 Support #4950 (Closed - End of life cycle): [SCP ID :##2484##] : Cash Management Solutions Prob...

Hi,
Kindly attend below request:... Zahir Abd Latif

November 24, 2014

16:40 Support #4948 (Closed - End of life cycle): [SCP ID :##2483##] : BIB Report not available

Kindly investigate customer's issue below:
BIB report has been re-generated twice but still not available. Kindly ... William Gozali Tan

16:18 Support #4947 (Closed - End of life cycle): [SCP ID :##2482##] : CIB SI Consumer Execution Proce...

Hi Hafiz
Kindly attend below request: ... Ahmad Hazri