Activity

From December 24, 2014 to January 22, 2015

January 22, 2015

21:05 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14: root course
1) transaction at M1 failed and get error code. then system revert back that transaction and success. ... Hafizudin MD
20:55 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14: add error msg
tart Mobility One---------------------------------------
Url: https://203.223.144.228:8843/KFH/... Hafizudin MD
20:47 Support #5047: [SCP ID :##2508##] : Error Message RFI Reconcile W4 (Successful) - 11/12/2014 & ...: From our investigation. We found trace no at IBG_RFI table have duplicate trace no because it been reused again by ba... Hafizudin MD
20:24 Support #5045: [SCP ID :##2505##] : No email generation and report unavailable in Corus ( OFI &...: root course
1) Ofi win1 unsuccessful because of error at hibernate when get data from database
2) Ofi &Rfi recon ... Hafizudin MD
11:04 Support #4975 (Work Completed-End life cycle): [SCP ID :##2492##] : Bill Zakat Error on 22.11.14: Dear Hafiz,
Please provide Root cause and Solution for our record and monitoring purposes.
Refer email : Re: [R... Zahir Abd Latif
11:00 Support #5045 (Work Completed-End life cycle): [SCP ID :##2505##] : No email generation and repo...: Dear Hafiz,
Please provide Root cause and Solution for our record and monitoring purposes.
Refer email : Re: [R... Zahir Abd Latif

January 21, 2015

09:28 Support #5137 (Pending Customer Feedback): [SCP ID :##2540##] : CIB error page - session expired.: Cannot reproduce the error, waiting customer feedback after retry.
Thank you. Ngoh Chee Onn

January 20, 2015

16:27 Support #5137: [SCP ID :##2540##] : CIB error page - session expired.: Dear Chee Onn,
Kindly assist to update the current status in Redmine.
Thanks. Zahir Abd Latif
15:59 Support #5047: [SCP ID :##2508##] : Error Message RFI Reconcile W4 (Successful) - 11/12/2014 & ...: add correct file Hafizudin MD
14:11 Support #4675 (Pending Customer Feedback): [SCP ID :##2376##] : Pentest Issue.: The given sample url from the pentest is pointing to the old version of kfhmb (before revamp to ver2).
Our suggestio... Yap Kah Yan
12:45 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14: Please provide Root cause and Solution. Tan Lee Yong
10:29 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14: Patches for issue is ready to deploy. Please get patches from below path:-
\\10.20.8.35\InternetBanking\Production... Hafizudin MD
10:14 Support #5142 (Pending Customer Feedback): [SCP ID :##2543##] : CIB SI Consumer Execution Process...: Root Cause: scheduler is out of memory but was successful updated in database.
Status display in corus is Successful... Yap Kah Yan
10:13 Support #5045: [SCP ID :##2505##] : No email generation and report unavailable in Corus ( OFI &...: Hi Ashikin/Surianie,
Patches for issue is ready to deploy. Please get patches from below path:-
\\10.20.8.35\In... Hafizudin MD

January 14, 2015

18:30 Support #5092: [SCP ID :##2519##] : Prod Isuues - HD00015700 - IBG Failure to credit.: Suggestion action with suspect of CORUS build at KFHIB03 is corrupted:-
- From now on, KFH Admin can only login CO... Tan Lee Yong
18:04 Support #5092: [SCP ID :##2519##] : Prod Isuues - HD00015700 - IBG Failure to credit.: Correction:
Not application logic issue:
1. Tested *with* production source code in development. Able to cancel IBG... Tan Lee Yong
17:03 Support #5137 (Closed - End of life cycle): [SCP ID :##2540##] : CIB error page - session expired.: Hi,
Kindly attend below request:... Zahir Abd Latif
16:26 Support #4956: [SCP ID :##2491##] : Rentas Trx Not Reflected in Corus & BVMC Report.: Upon checking the logs, we found that the error is cause by inserting null value in OID column.
This issue happened ... Yap Kah Yan
15:52 Support #5092 (Pending Customer Feedback): [SCP ID :##2519##] : Prod Isuues - HD00015700 - IBG ...: 14/1/15 - below are the findings from our investigation on the issue. Email IT on the direction for next action.
... Norhaidah Md Dasuki
15:50 Support #4806 (Pending Customer Feedback): [SCP ID :##2469##] : IBG OFI w1 process report not g...: IT have scheduled the activity to apply the fixes on Thurday night, 15/01/2015 . Zahir Abd Latif
15:42 Support #5100 (Pending Customer Feedback): [SCP ID :##2526##] : No notification for RFI window ...: Proposed Solution:
Option 1: Change the message to have user input full file name
Option 2: Change code to cater fo... Norhaidah Md Dasuki
15:15 Support #5101: [SCP ID :##2527##] : Reports for Monthly Consolidated Transaction Report for Dec...: 6/1/15 - Email from IT (Azraf) had regenerate the affected report.
12/1/15 - User to confirm on the report regenera... Norhaidah Md Dasuki
15:10 Support #5104 (Development / Work In Progress): [SCP ID :##2529##] : IBG Fail and BVMC report p...: This Issue related to the solution provided by Penril on code and logger enhancement in order to capture the possible... Norhaidah Md Dasuki
14:58 Support #5109 (Development / Work In Progress): [SCP ID :##2530##] : iPay - 5/1/2015.: Updated by Chee Ping (14/1/2015):-
refer to below findings. Please focus on the time in red and blue colour. That 2 ... Norhaidah Md Dasuki
14:54 Support #5118: [SCP ID :##2533##] : iPay Trx on 07/01/2015 - MAZLIANA BINTI MUHAMAD TARMIZI: Dear Hafiz,
Kindly assist to update the current status in Redmine.
Thanks. Zahir Abd Latif

January 13, 2015

20:54 Support #5104: [SCP ID :##2529##] : IBG Fail and BVMC report problem.: nothing found in log except startManagedweblogic.log. but the info is not lead to cause of problem.
need scheduler... Hafizudin MD
18:49 Support #4975 (Development / Work In Progress): [SCP ID :##2492##] : Bill Zakat Error on 22.11.14: Tan Lee Yong
17:49 Support #5119: [SCP ID :##2534##] : Bill & Prepaid Trx on 3 Jan 2015.: Related to logger enhancement. Yap Kah Yan
17:33 Support #5104: [SCP ID :##2529##] : IBG Fail and BVMC report problem.: Dear Hafiz,
Please help to further investigate on this issue.
Thanks. Zahir Abd Latif
15:21 Bug #1633 (Closed - End of life cycle): HD00012550 - FTT file didn't generate due to the Bene Cod...: No updated from user. Closed and will reopen if issue reoccured. Norhaidah Md Dasuki
14:54 Support #5088: [SCP ID :##2516##] : Delete Holiday in Calendar table: ask roslan to test delete holiday at framework3(kfhib04).. waiting for result Hafizudin MD
14:49 Support #5088: [SCP ID :##2516##] : Delete Holiday in Calendar table: Dear Hafiz,
Kindly assist to update the current status in Redmine.
Please help to follow up to see whether we can... Zahir Abd Latif
14:31 Support #5119: [SCP ID :##2534##] : Bill & Prepaid Trx on 3 Jan 2015.: Have receipt details but unable to insert record to DB.
There was 9 transactions (bill payment & prepaid top up)... Yap Kah Yan
14:29 Support #5091: [SCP ID :##2518##] : Prod Issue - HD00015694 - iPay transactions Failure.: From our investigation. we found some of failed ipay transaction return late(more than 5 min) or not return at all. O... Hafizudin MD
14:25 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14: finish code fixing.. need recreate revert situation for testing Hafizudin MD

January 12, 2015

17:15 Support #5116: [SCP ID :##2531##] : No email notification & job was not executed for RFI W5 cre...: crediting windows 5 successfully execute after recreate trigger at corus(framework03).
the cause of problem still ... Hafizudin MD
15:35 Support #5032 (Pending Customer Feedback): [SCP ID :##2495##] : Successful Rentas Trxn Having Pen...: Actually the status still pending approval because not able to log into receipt table cause this problem. This transa... Ngoh Chee Ping
15:20 Support #5032 (Development / Work In Progress): [SCP ID :##2495##] : Successful Rentas Trxn Havin...: Attached is the screenshot.
Please correct me if I'm wrong,
if the transaction needs 2 approver, and 1 approver a... Yap Kah Yan
09:17 Support #4950: [SCP ID :##2484##] : Cash Management Solutions Problem : Services is currently u...: Compare both schema for prod and DR.
Found missing constraints and sequence in DR schema.
Attached is prod schema, ... Yap Kah Yan

January 09, 2015

18:21 Support #5032: [SCP ID :##2495##] : Successful Rentas Trxn Having Pending Approval status: After checked the log file i found error below also. Cannot insert null into receipt table, just like issue happened ... Ngoh Chee Ping
17:41 Support #5092: [SCP ID :##2519##] : Prod Isuues - HD00015700 - IBG Failure to credit.: Already received the JBoss libraries, it same as development. Therefore i suggest to restart server and clear cache. ... Ngoh Chee Ping
16:40 Support #4675: [SCP ID :##2376##] : Pentest Issue.: Dear Kah Yan,
This issue is still pending since September 10, 2014.
Please update and follow up with customer.
... Zahir Abd Latif
16:27 Support #5119 (Work Completed-End life cycle): [SCP ID :##2534##] : Bill & Prepaid Trx on 3 Jan 2...: Hi,
Kindly attend below request:... Zahir Abd Latif
16:21 Support #5118 (Work Completed-End life cycle): [SCP ID :##2533##] : iPay Trx on 07/01/2015 - MAZL...: Hi,
Kindly attend below request:... Zahir Abd Latif
15:43 Support #5032 (Internal Testing): [SCP ID :##2495##] : Successful Rentas Trxn Having Pending Appr...: Done the fixes, assign to kah yan to test in development. Ngoh Chee Ping
10:26 Support #4956: [SCP ID :##2491##] : Rentas Trx Not Reflected in Corus & BVMC Report.: IT to confirm if the the transactions is logged into IBG_ENTRY table.
If got logged in IBG_ENTRY, then this issue is... Yap Kah Yan

January 08, 2015

21:14 Support #5045: [SCP ID :##2505##] : No email generation and report unavailable in Corus ( OFI &...: 1) Ofi win1 unsuccessful because of error at database
2) Ofi &Rfi recon win1 cannot execute because cannot found ... Hafizudin MD
19:36 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14: found logic error for set status when revert mobility one Hafizudin MD
18:32 Support #5092 (Development / Work In Progress): [SCP ID :##2519##] : Prod Isuues - HD00015700 -...: Unable to replicate this scenario in development / staging environment. According to user (Sara) this issue is happen... Norhaidah Md Dasuki
18:19 Support #5101 (Pending Customer Feedback): [SCP ID :##2527##] : Reports for Monthly Consolidate...: Root Cause: String values in SMS_TABLE (table) OTHER1 (column) - cannot match with IB_SMS_NOTIFICATION (table) SMS_NO... Norhaidah Md Dasuki
17:25 Support #5109: [SCP ID :##2530##] : iPay - 5/1/2015.: PAY transfer limit checking and the informations we need from production.
Steps:
###############################... Norhaidah Md Dasuki
17:22 Support #5116 (Pending Customer Feedback): [SCP ID :##2531##] : No email notification & job was...: Issue found related to schedular at w5 is not running.
Adviced IT to delete trigger for crediting w5 and add new tri... Norhaidah Md Dasuki
16:51 Support #5047: [SCP ID :##2508##] : Error Message RFI Reconcile W4 (Successful) - 11/12/2014 & ...: attached pec12114.txt from IT
please updated the findings Norhaidah Md Dasuki
16:48 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14: Hafiz, please retrieve log from
\\10.20.8.124\Shared\26112014_ibPROD_logs
\\10.20.8.124\Shared\22112014_ibDR_logs Norhaidah Md Dasuki
15:31 Support #4806: [SCP ID :##2469##] : IBG OFI w1 process report not generated and available at CO...: 11/11/14 - Updated by Hafiz,
From our investigation.. found the report fail to generate because of database error.. ... Norhaidah Md Dasuki
15:11 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14: Pending Log from IT:-
request log date 26/11/2014
a) kfhib03
i) /opt/BV1TO1/JBoss/server/bv_framework0/nohup... Norhaidah Md Dasuki
15:03 Support #5032: [SCP ID :##2495##] : Successful Rentas Trxn Having Pending Approval status: IT have transferred 05/12/2014 request logs to \\10.20.8.124\Shared\05122014_ib_logs
Hafiz, Kindly look into it an... Norhaidah Md Dasuki
14:08 Bug #1636 (Work Completed-End life cycle): Prod Issue log: Missing Trx in BVMC Rpt - 27.8.12: Norhaidah Md Dasuki
14:06 Enhancement #1741 (Work Completed-End life cycle): Consumer: Logger enhancement: refer #4312 Norhaidah Md Dasuki
14:04 Enhancement #1742 (Work Completed-End life cycle): BIB: Logger enhancement: refer #4312 Norhaidah Md Dasuki
11:02 Support #5090 (Closed - End of life cycle): [SCP ID :##2517##] : BIB page error: Refer email : Re: [Request ID :##2517##] : BIB page error
Case closed. Zahir Abd Latif
10:19 Support #5089 (Closed - End of life cycle): [SCP ID :##2514##] : BVMC Labuan :Admin unable grant...: Refer email : Re: [Request ID :##2514##] : BVMC Labuan :Admin unable grant role.
Case closed. Zahir Abd Latif

January 07, 2015

14:45 Support #4956 (Development / Work In Progress): [SCP ID :##2491##] : Rentas Trx Not Reflected i...: Hafiz,
Kindly check on this issue. Norhaidah Md Dasuki
14:17 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14: Dear Hafiz,
Refer last email from customer: Re: [Request ID :##2492##] : Bill Zakat Error on 22.11.14
... Zahir Abd Latif
12:15 Support #5109: [SCP ID :##2530##] : iPay - 5/1/2015.: Hi Hafiz,
Please check on the transfer limit Yap Kah Yan
12:14 Support #5104: [SCP ID :##2529##] : IBG Fail and BVMC report problem.: Hi Hafiz,
Have 6 records in transaction_history and ib_inter_transfer table,
4 records in ibg_entry table
2 re... Yap Kah Yan
12:09 Support #5101: [SCP ID :##2527##] : Reports for Monthly Consolidated Transaction Report for Dec...: Hi Hafiz,
In the screenshot provided, report is generated but not displayed when request in BVMC. Yap Kah Yan
12:07 Support #5100 (Development / Work In Progress): [SCP ID :##2526##] : No notification for RFI wi...: Hi Hafiz,
User already perform manual crediting.
Same issue was reproduced in STG environment.
Due to the leng... Yap Kah Yan
12:01 Support #5091: [SCP ID :##2518##] : Prod Issue - HD00015694 - iPay transactions Failure.: Hi Hafiz,
This issue may be due to cannot log to receipt table.
Checked with Ashikin for production DB, RECEIPT_D... Yap Kah Yan
11:28 Support #5087 (Closed - End of life cycle): [SCP ID :##2515##] : Payment mode 2 and 3: not bug.. but question Hafizudin MD
09:15 Support #5116 (Closed - End of life cycle): [SCP ID :##2531##] : No email notification & job wa...: Hi,
Kindly attend below request:... Zahir Abd Latif

January 06, 2015

14:42 Support #5109 (Closed - End of life cycle): [SCP ID :##2530##] : iPay - 5/1/2015.: Hi,
Kindly attend below request:... Zahir Abd Latif
09:02 Support #5104 (Closed - End of life cycle): [SCP ID :##2529##] : IBG Fail and BVMC report problem.: Hi,
Kindly attend below request:... Zahir Abd Latif

January 05, 2015

10:23 Support #5101 (Closed - End of life cycle): [SCP ID :##2527##] : Reports for Monthly Consolidat...: Hi,
Kindly attend below request:... Zahir Abd Latif

January 02, 2015

17:25 Support #5100 (Work Completed-End life cycle): [SCP ID :##2526##] : No notification for RFI win...: Hi,
Kindly attend below request:... Zahir Abd Latif
15:37 Support #4956: [SCP ID :##2491##] : Rentas Trx Not Reflected in Corus & BVMC Report.: Dear Kak Haida,
Last email from customer : Re: [Request ID :##2491##] : Rentas Trx Not Reflected in Corus & BVMC R... Zahir Abd Latif
15:33 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14: Dear KFH support team,
Kindly respond and assist to update the current status in Redmine.
Thanks. Zahir Abd Latif
12:27 Support #5045: [SCP ID :##2505##] : No email generation and report unavailable in Corus ( OFI &...: Dear Hafiz/KFH Support team,
Please respond and update the current status in Redmine.
Thanks. Zahir Abd Latif
12:19 Support #5032: [SCP ID :##2495##] : Successful Rentas Trxn Having Pending Approval status: Dear Hafiz/ KFH Support,
Please respond and update the current status in Redmine.
Thanks. Zahir Abd Latif

January 01, 2015

13:02 Support #5096 (Closed - End of life cycle): [SCP ID :##2524##] : unable to mount disk - KFHIB18: Issue: According to IT, not all filesystem/dir mounting after run the df-h command.
This is expected behaviour.
T... Ahmad Hazri
11:17 Support #5096 (Closed - End of life cycle): [SCP ID :##2524##] : unable to mount disk - KFHIB18: Unable to mount the labelled dir in /etc/fstab file... Ahmad Hazri

December 31, 2014

15:13 Support #4806 (Development / Work In Progress): [SCP ID :##2469##] : IBG OFI w1 process report ...: Dear Hafiz,
Refer from last customer email on Dec 24, 2014 11:32 AM :Re: [Request ID :##2469##] : IBG OFI w1 proce... Zahir Abd Latif

December 29, 2014

15:18 Support #5092 (Closed - End of life cycle): [SCP ID :##2519##] : Prod Isuues - HD00015700 - IBG...: Hi,
Kindly attend below request:... Zahir Abd Latif
11:52 Support #4675: [SCP ID :##2376##] : Pentest Issue.: Dear Kah Yan,
Any updates on this case?
Thanks. Zahir Abd Latif
10:19 Support #5091 (Closed - End of life cycle): [SCP ID :##2518##] : Prod Issue - HD00015694 - iPay...: Hi,
Kindly attend below request:... Zahir Abd Latif

December 26, 2014

15:19 Support #5047: [SCP ID :##2508##] : Error Message RFI Reconcile W4 (Successful) - 11/12/2014 & ...: error because of data not unique(more than 1)
- request pec12114.txt from iIT to further investigate Hafizudin MD
14:19 Support #5090 (Closed - End of life cycle): [SCP ID :##2517##] : BIB page error: Error message appeared when user tried to perform transactions. Please find attachment for details. Ahmad Hazri
12:41 Support #4307 (Development / Work In Progress): [SCP ID :##2170##] : IBG-OTC Trx Issue: fix patches for this issue is still not deploy into prod Hafizudin MD
12:25 Support #5089 (Closed - End of life cycle): [SCP ID :##2514##] : BVMC Labuan :Admin unable grant...: Hapiz
Kindly look into this issue... Ahmad Hazri
11:15 Support #5088 (Closed - End of life cycle): [SCP ID :##2516##] : Delete Holiday in Calendar table: Description :
Upon deletion 1 of the date in 2015 calendar table holiday,system automatically log out and prompte... Ahmad Hazri
11:08 Support #5087: [SCP ID :##2515##] : Payment mode 2 and 3: Payment Mode :-
01 = pay now
02 = pay later
03 = recurring payment
Payment Frequency :-
1 = Weekly
2 = ... Hafizudin MD
10:13 Support #5087 (Closed - End of life cycle): [SCP ID :##2515##] : Payment mode 2 and 3: The meaning of payment mode 2 and 3 in ib_si table. Kindly confirm if 2 = monthly and 3 = weekly
Ahmad Hazri

December 24, 2014

15:07 Support #5047: [SCP ID :##2508##] : Error Message RFI Reconcile W4 (Successful) - 11/12/2014 & ...: Dear Hafiz/KFH Support Team,
There is no update on this case since December 12, 2014 in support portal and redmine... Zahir Abd Latif
14:57 Support #5045: [SCP ID :##2505##] : No email generation and report unavailable in Corus ( OFI &...: Dear Hafiz/KFH Support Team,
Kindly assist to update the current status in Redmine.
Thanks. Zahir Abd Latif
14:19 Support #5032: [SCP ID :##2495##] : Successful Rentas Trxn Having Pending Approval status: Dear Hafiz,
Kindly assist to update the current status in Redmine.
Please help to follow up to see whether we can... Zahir Abd Latif

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