Activity
From April 12, 2015 to May 11, 2015
May 11, 2015
- 14:25 Support #5308 (Closed - End of life cycle): [SCP ID :##2667##] : Error in Page Nagivation for Acc...
- Hi,
Kindly attend below request:... - 13:16 Support #5307 (Development / Work In Progress): [SCP ID :##2666##] : Extra 1 Successful Bill Paym...
- Still investigating on the root cause
Findings:
Failed to log Internet Receipt Details to IB_RECEIPT_DETAILS tabl...
May 07, 2015
- 17:38 Support #5307 (Closed - End of life cycle): [SCP ID :##2666##] : Extra 1 Successful Bill Payment ...
- Hi,
Kindly attend below request:... - 16:00 Support #5088: [SCP ID :##2516##] : Delete Holiday in Calendar table
- My investigation from given log. I found the Holiday function stop in middle of execution program.. we found no erro...
- 15:38 Support #5299 (Closed - End of life cycle): [SCP ID :##2657##] : BIB KFHOnline Trx History Error ...
- Issue closed in SCP.
Refer email:- Re: [Request ID :##2657##] : BIB KFHOnline Trx History Error Page - 15:37 Support #5301 (Closed - End of life cycle): [SCP ID :##2660##] : CIB SI Consumer on 29/04/2015
- Issue closed in SCP.
Refer email:- Re: [Request ID :##2660##] : CIB SI Consumer on 29/04/2015 - 11:31 Support #5184 (Closed - End of life cycle): [SCP ID :##2576##] : kfhib19 (HP Proliant DL160 G6) a...
- Activity rescheduled to today, 7/5/2014 on 10.00AM
HPSR replaced the correct drive, and it works fine, now is rebui...
May 06, 2015
- 16:05 Support #5300 (Closed - End of life cycle): [SCP ID :##2659##] : Successful Bill Payment for Tel...
- Issue closed in SCP.
Refer email:- Re: [Request ID :##2659##] : Successful Bill Payment for Telekom Not Reflected i... - 15:06 Support #5297 (Closed - End of life cycle): [SCP ID :##2658##] : No GST Fee on Rentas Trx
- Issue closed in SCP.
- 12:15 Support #5088: [SCP ID :##2516##] : Delete Holiday in Calendar table
- From Roslan, May 6, 2015 11:25 AM...
- 11:36 Support #5287 (Closed - End of life cycle): [SCP ID :##2648##] : ePay new URL
- Issue closed in SCP.
Refer email:- Re: [Request ID :##2648##] : ePay new URL - 11:35 Support #5289 (Closed - End of life cycle): [SCP ID :##2650##] : BVMC Report Inaccurate
- Issue closed in SCP.
Refer email:- Re: [Request ID :##2650##] : BVMC Report Inaccurate - 11:22 Support #5298: [SCP IP ##2656## : Epay Txn Failed]
- Confirmed by Shikin that epay is no longer supporting SSL protocols (regardless version) and supporting only TLS 1 an...
- 11:00 Support #5297 (Pending Customer Feedback): [SCP ID :##2658##] : No GST Fee on Rentas Trx
- 11:00 Support #5297: [SCP ID :##2658##] : No GST Fee on Rentas Trx
- Root Cause: Wrong mapping
Solution:
To change RTG to RTGS in \kfh_bib.war\WEB-INF\classes\my\com\kfhbib\parameter... - 10:22 Support #5297: [SCP ID :##2658##] : No GST Fee on Rentas Trx
- Assign to Kah Yan to do further investigation.
- 10:18 Support #5301 (Pending Customer Feedback): [SCP ID :##2660##] : CIB SI Consumer on 29/04/2015
- This issue is related to the bene_name exceeding 25 characters.
The bene name for transaction id 201504270001914839 ... - 09:54 Support #5300 (Finished Development): [SCP ID :##2659##] : Successful Bill Payment for Telekom N...
- Already provide script to Shikin to update database. Now pending KFH side to execute the script in production.
- 09:51 Support #5301: [SCP ID :##2660##] : CIB SI Consumer on 29/04/2015
- Assign to Kah Yan to do further investigate why the record in IB_TRANSACTION_HISTORY is missing.
- 08:56 Support #5298: [SCP IP ##2656## : Epay Txn Failed]
- Working with shikin:
* Shikin to get requirement for the new web service URL from ePay.
* Suspecting the new URL is... - 08:47 Support #5299 (Pending Customer Feedback): [SCP ID :##2657##] : BIB KFHOnline Trx History Error Page
- 08:46 Support #5299: [SCP ID :##2657##] : BIB KFHOnline Trx History Error Page
- Root Cause:
Class file not updated for bv0 and bv1.
Solution:
Replace the affected class file IBGenericAccountSu...
May 05, 2015
- 18:02 Support #5301: [SCP ID :##2660##] : CIB SI Consumer on 29/04/2015
- After checked the data in production. I found the record in transaction history is missing that cause all this proble...
- 15:52 Support #5303 (Closed - End of life cycle): [SCP ID :##2661##] : RFI W1 154 Trx Credit Error - 5....
- 13:32 Support #5303 (Finished Development): [SCP ID :##2661##] : RFI W1 154 Trx Credit Error - 5.5.2015
- In the log file i found there is a period of downtime for phoenix database. Below are the phoenix error message. This...
- 10:33 Support #5143 (Closed - End of life cycle): [SCP ID :##2544##] : IBG Core Problem 15/01/2015.
- Issue closed in SCP.
Refer email:- Re: [Request ID :##2544##] : IBG Core Problem 15/01/2015 - 10:31 Support #5303: [SCP ID :##2661##] : RFI W1 154 Trx Credit Error - 5.5.2015
- Hafiz is MIA. So, assign to Chee Ping to look into this issue.
- 10:15 Support #5303 (Closed - End of life cycle): [SCP ID :##2661##] : RFI W1 154 Trx Credit Error - 5....
- Hi,
Kindly attend below request:
We encountered Credit Error status again for RFI W1 crediting today @ 9.30am.
... - 09:23 Support #5299 (Development / Work In Progress): [SCP ID :##2657##] : BIB KFHOnline Trx History Er...
- 09:07 Support #5285 (Closed - End of life cycle): [SCP ID :##2647##] : IBG OFI Error Page & SI IBG Fail...
- Issue closed in SCP.
Refer email:- Re: [Request ID :##2647##] : IBG OFI Error Page & SI IBG Failed due to ID Inva...
April 30, 2015
- 18:46 Support #5291 (Closed - End of life cycle): [SCP ID :##2651##] : Issue on Invalid TAC at instance...
- Issue closed in SCP.
- 14:30 Support #5300 (Development / Work In Progress): [SCP ID :##2659##] : Successful Bill Payment for...
- 14:30 Support #5301 (Development / Work In Progress): [SCP ID :##2660##] : CIB SI Consumer on 29/04/2015
- 14:24 Support #5297 (Development / Work In Progress): [SCP ID :##2658##] : No GST Fee on Rentas Trx
- 14:22 Support #5298 (Development / Work In Progress): [SCP IP ##2656## : Epay Txn Failed]
- This issue is related to the new epay webservice URL updated yesterday. Now need KFH to install the new SSL certifica...
- 12:11 Support #5301 (Closed - End of life cycle): [SCP ID :##2660##] : CIB SI Consumer on 29/04/2015
- There were total 5 SI transactions which were successful on 29/04/2015.
However, BVMC Report and Corus only reflecte... - 11:53 Support #5300 (Closed - End of life cycle): [SCP ID :##2659##] : Successful Bill Payment for Tel...
Please assist to check on why 1 successful Bill Payment for Telekom (RM565.22) initiated from BIB was not reflect...- 11:12 Support #5299 (Closed - End of life cycle): [SCP ID :##2657##] : BIB KFHOnline Trx History Error ...
- HI Adit
Please assist on this issue
User has encountered a problem when performing BAU after the EPAY New Web Ser... - 11:04 Support #5298 (Closed - End of life cycle): [SCP IP ##2656## : Epay Txn Failed]
- Epay transaction failed after the EPAY New Web Service / JVM memory upgrade activity done on 29/04/2015 - 30/04/2015....
- 10:49 Support #5297 (Closed - End of life cycle): [SCP ID :##2658##] : No GST Fee on Rentas Trx
- kindly assit on this
After the GST implementation, there is one successful Rentas transaction on 29/04/2015. Upon ...
April 29, 2015
- 14:17 Support #5289: [SCP ID :##2650##] : BVMC Report Inaccurate
- Max length for IBG is 50 in jsp
Max length for FTT is 40 in jsp
Not sure on the IBG requirement of beneName lengt... - 14:11 Support #5283 (Closed - End of life cycle): [SCP ID :##2646##] : Error Status for SI IBG - FAILED...
- Issue closed in SCP.
Refer email :- Re: [Request ID :##2646##] : Error Status for SI IBG - FAILED TO PROCESS - 14:07 Support #5289: [SCP ID :##2650##] : BVMC Report Inaccurate
- what is the IBG requirement on the benename length?
How about the max length on the JSP page? - 13:37 Support #5289: [SCP ID :##2650##] : BVMC Report Inaccurate
- IB_INTER_TRANSFER BENEFICIARY_NAME accepts 64 characters
IB_INTRA_TRANSFER BENE_NAME accepts 40 characters
IB_TRANS... - 13:14 Support #5289: [SCP ID :##2650##] : BVMC Report Inaccurate
- Hi Kah Yan,
There is no issue for so many years on the bene name for the length of 25. Now, look like front end allo... - 12:25 Support #5285 (Pending Customer Feedback): [SCP ID :##2647##] : IBG OFI Error Page & SI IBG Faile...
- Provided query and patch to cater for -
Query:
bvuserprod:
select * from IB_INTER_TRANSFER where BENEFICIARY_ID ... - 12:24 Support #5289 (Pending Customer Feedback): [SCP ID :##2650##] : BVMC Report Inaccurate
- BENE_NAME column too small.
Provide query to change 25 to 64 characters
ALTER TABLE IB_TRANSACTION_HISTORY MODIFY... - 11:46 Support #5291 (Pending Customer Feedback): [SCP ID :##2651##] : Issue on Invalid TAC at instance ...
- This issue is same as SCP ID:##2605##. Already asked KFH to copy the working instance to instance 7310 to solve this ...
- 11:46 Support #5287 (Pending Customer Feedback): [SCP ID :##2648##] : ePay new URL
- 11:42 Support #5287: [SCP ID :##2648##] : ePay new URL
- The new URL and ip will set in aqualogic. KFH will doing this update on tonight (29-4-2015).
April 28, 2015
- 17:42 Support #5291 (Closed - End of life cycle): [SCP ID :##2651##] : Issue on Invalid TAC at instance...
- Hi,
Kindly attend below request:... - 11:04 Support #5283 (Pending Customer Feedback): [SCP ID :##2646##] : Error Status for SI IBG - FAILED ...
- 10:49 Support #5278 (Closed - End of life cycle): [SCP ID :##2641##] : CIB SI 21/04/2015 - Error Status...
- Confirmation from Surianie:-
... - 10:42 Support #5289 (Closed - End of life cycle): [SCP ID :##2650##] : BVMC Report Inaccurate
- Hi,
Kindly attend below request:... - 09:39 Support #5282 (Closed - End of life cycle): [SCP ID :##2645##] : BIB - IBG Error Page & Bulk Paym...
- Issue already closed in SCP.
Refer email : Re: [Request ID :##2645##] : BIB - IBG Error Page & Bulk Payment Engin... - 09:09 Support #5287 (Closed - End of life cycle): [SCP ID :##2648##] : ePay new URL
- Hi,
Kindly attend below request:... - 09:09 Support #5278 (Pending Customer Feedback): [SCP ID :##2641##] : CIB SI 21/04/2015 - Error Status ...
- No Report of Missing Element: GST Charge Amount after server restarted on 23/04/2015 (weekly maintenance).
May be du... - 09:05 Support #5285 (Development / Work In Progress): [SCP ID :##2647##] : IBG OFI Error Page & SI IBG ...
- Root Cause:
INVALID ID FORMAT : NEW IC(-)
Logs:
2015-04-26 11:06:03,552 INFO [net.penril.ws.IBGWS] (http-0.0.0....
April 27, 2015
- 15:23 Support #5268 (Closed - End of life cycle): [SCP ID :##2638##] : Enquiry on IBG crediting on 18 a...
- Email from Surianie, Apr 27, 2015 03:05 PM :-
Re: [Request ID :##2638##] : Enquiry on IBG crediting on 18 and 23 M... - 10:54 Support #5285 (Closed - End of life cycle): [SCP ID :##2647##] : IBG OFI Error Page & SI IBG Fail...
- Hi,
Kindly attend below request:...
April 24, 2015
- 11:44 Support #5280: [SCP ID :##2643##] : TAC late receive / Did not receive.
- Update from Hafiz, Apr 23, 2015 11:43 AM:-...
- 09:13 Support #5143 (Pending Customer Feedback): [SCP ID :##2544##] : IBG Core Problem 15/01/2015.
- Updated from Hafiz, Apr 23, 2015 06:22 PM:-...
April 23, 2015
- 17:04 Support #5268: [SCP ID :##2638##] : Enquiry on IBG crediting on 18 and 23 March 2015
- Request Return Code for 'unable to locate profile' from IT
- 16:39 Support #5282 (Pending Customer Feedback): [SCP ID :##2645##] : BIB - IBG Error Page & Bulk Payme...
- As per Hafiz reply:
Base of our investigation. We found hibernate setting at kfh_bib for bv framework 0,1,2 is wro... - 12:24 Support #5283 (Closed - End of life cycle): [SCP ID :##2646##] : Error Status for SI IBG - FAILED...
- Hi,
Kindly attend below request:... - 12:01 Support #5282 (Development / Work In Progress): [SCP ID :##2645##] : BIB - IBG Error Page & Bulk ...
- 12:00 Support #5280 (Development / Work In Progress): [SCP ID :##2643##] : TAC late receive / Did not r...
- 11:04 Support #5278 (Development / Work In Progress): [SCP ID :##2641##] : CIB SI 21/04/2015 - Error St...
- 11:03 Support #5277 (Development / Work In Progress): [SCP ID :##2640##] : Unable to view SI listing
- 10:33 Support #5282 (Closed - End of life cycle): [SCP ID :##2645##] : BIB - IBG Error Page & Bulk Paym...
- Hi,
Kindly attend below request:... - 09:48 Support #5277: [SCP ID :##2640##] : Unable to view SI listing
- We found that there is SI OID is null for the SI transaction
"","201411230001656148","201411230001656148","inter",...
April 22, 2015
- 18:13 Support #5273: [SCP ID :##2639##] : Internet Daily Report Not Generated.
- Please provide the below information:
1) Root Cause:
2) Resolution: - 16:53 Support #5280 (Closed - End of life cycle): [SCP ID :##2643##] : TAC late receive / Did not receive.
- Hi,
Kindly attend below request:... - 14:05 Support #5205 (Closed - End of life cycle): [SCP ID :##2599##] : Unable to delete SI Transaction ...
- 11:44 Support #5278 (Closed - End of life cycle): [SCP ID :##2641##] : CIB SI 21/04/2015 - Error Status...
- Hi,
Kindly attend below request:... - 10:34 Support #5277 (Closed - End of life cycle): [SCP ID :##2640##] : Unable to view SI listing
- Hi,
Kindly attend below request:... - 10:29 Support #5273 (Development / Work In Progress): [SCP ID :##2639##] : Internet Daily Report Not Ge...
April 21, 2015
- 10:53 Support #5273 (Work Completed-End life cycle): [SCP ID :##2639##] : Internet Daily Report Not Gen...
- Hi,
Kindly attend below request:... - 10:13 Support #5205 (Pending Customer Feedback): [SCP ID :##2599##] : Unable to delete SI Transaction -...
- Just tested the delete SI in production after gst migration, this issue did not happen anymore. I suspect this may du...
- 09:27 Support #4806 (Closed - End of life cycle): [SCP ID :##2469##] : IBG OFI w1 process report not ...
- Email from Adhamuddin, Apr 21, 2015 08:31 AM:-...
- 09:22 Support #5116: [SCP ID :##2531##] : No email notification & job was not executed for RFI W5 cre...
- Email from Customer, Apr 21, 2015 06:59 AM:-...
April 20, 2015
- 17:02 Support #5116: [SCP ID :##2531##] : No email notification & job was not executed for RFI W5 cre...
- This related to delete holiday issue. if user not use delete holiday function. This issue don't happen. No issue repo...
- 16:53 Support #4806: [SCP ID :##2469##] : IBG OFI w1 process report not generated and available at CO...
- Fix .sh file on ibg report.
Ask Adhamuddin to test the generate report function.
Root Cause: Required library not... - 12:39 Support #5268: [SCP ID :##2638##] : Enquiry on IBG crediting on 18 and 23 March 2015
- Base of our investigation we found sp for account '001102020947' is return 0. This sp should be return 1 or more reco...
April 16, 2015
- 14:36 Support #5268 (Development / Work In Progress): [SCP ID :##2638##] : Enquiry on IBG crediting on ...
April 15, 2015
- 15:30 Support #5268 (Closed - End of life cycle): [SCP ID :##2638##] : Enquiry on IBG crediting on 18 a...
- Hi,
Kindly attend below request:... - 11:53 Support #5184: [SCP ID :##2576##] : kfhib19 (HP Proliant DL160 G6) amber light at on of the serve...
- Activity had been rescheduled to 14th April 2015,
HPSR brought new 300GB HDD for replacement.
However, when it is ...
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