Activity
From January 04, 2017 to February 02, 2017
February 02, 2017
- 18:05 Support #7093 (Closed - End of life cycle): [Request ID :##3643##] : Unable to add more characte...
- Hi Hafiz
Kindly attend below case:... - 11:58 Support #7092 (Closed - End of life cycle): [Request ID :##3642##] : Successfully approved but s...
- Hi Hafiz
kindly assist ...
January 27, 2017
- 15:15 Support #7088 (Work Completed-End life cycle): SCP ID ##3639## : Website: Chinese New Year Banne...
- HI Athira
kindly attend this case: detail in email...
January 26, 2017
- 16:39 Support #7085 (Closed - End of life cycle): [SCP ID :##3637##] : KFH Online Issue: 3rd Party Tran...
- Hi,
Kindly attend below request:
Customer did 3rd party transfer yesterday (25/01/17). Upon confirmation, its aut... - 11:34 Support #7081 (Closed - End of life cycle): [SCP ID :##3633##] : Unsuccessful RFI recon for Win 1
- Hi,
Kindly attend below request:
We have been informed by DCO team that today's RFI recon for Win 1 having unsucc... - 10:58 Support #7080 (Closed - End of life cycle): [SCP ID :##3632##] : DESKMATE: Directory Update - Sta...
- Hi,
Kindly attend below request:
to move the following staff and remain them No 1 in the list:
Staff ID Name C... - 10:14 Support #6677 (Closed - End of life cycle): [SCP ID :##3408##] : SI didnt run on 31/09/2016
- Issue closed in SCP.
- 09:18 Support #7053 (Closed - End of life cycle): [SCP ID :##3616##] : Interbank Transfer - Failed 17/0...
- Issue closed in SCP.
January 25, 2017
- 16:09 Support #7076 (Closed - End of life cycle): [SCP ID :##3631##] : SMS Notification
- Hi,
Kindly attend below request:
Please be informed that for RFI W3 today, I received same SMS fo 4 times.
a) ... - 14:51 Support #7061 (Closed - End of life cycle): [SCP ID :##3624##] : WEBSITE: Finance KFH Malaysia 3r...
- Verified by Azli.
Issue closed in SCP. - 14:49 Support #7075 (Closed - End of life cycle): [SCP ID :##3630##] : WEBSITE: Debit Card-i - Winner A...
- Hi,
Kindly attend below request:
to upload in "Highlights"
Title: Winner Announcement: Activate & Win Campaign -... - 11:36 Support #7053 (Pending Customer Feedback): [SCP ID :##3616##] : Interbank Transfer - Failed 17/07...
- Update by Hafiz, Jan 19, 2017 06:56 PM:-...
January 24, 2017
- 16:11 Support #7073 (Work Completed-End life cycle): [SCP ID :##3629##] : WEBSITE: CoSec - New Tab unde...
- Hi,
Kindly attend below request:
http://www.kfh.com.my/kfhmb/v2/contentView.do?contentTypeId=3000&displayPage=%2F... - 15:52 Support #7072 (Work Completed-End life cycle): [SCP ID :##3628##] : WEBSITE: CoSec - Directors Pr...
- Hi,
Kindly attend below request:
to replace the existing profile with the new one shared in \\10.20.8.132\share d... - 14:41 Support #7070 (Work Completed-End life cycle): [SCP ID :##3627##] : DESKMATE: Directory Update - ...
- 14:40 Support #7065 (Work Completed-End life cycle): [SCP ID :##3626##] : DESKMATE: Directory Update - ...
- 13:08 Support #7001 (Pending Customer Feedback): [SCP ID :##3586##] : Incorrect Status for CMS IBG Trx ...
- Update by Hafiz, Jan 24, 2017 12:23 PM:-...
- 13:05 Support #6932 (Closed - End of life cycle): [SCP ID :##3524##] : Bulkpayment Staging Issue
- Update by Hafiz, Dec 19, 2016 12:41 PM:-...
- 13:03 Support #6873 (Closed - End of life cycle): [SCP ID :##3499##] : KFHOnline Problems with i-Gold A...
- Issue closed in SCP.
- 13:02 Support #6916 (Closed - End of life cycle): [SCP ID :##3515##] : DESKMATE: Staff Referral List - ...
- Issue closed in SCP.
- 13:02 Support #6898 (Closed - End of life cycle): [SCP ID :##3506##] : e-pay New SFTP - KFH
- Update by Hazri, Dec 20, 2016 11:27 AM:-...
- 12:59 Support #6861 (Closed - End of life cycle): [SCP ID :##3496##] : SMS Table Info
- Request provided by Chee Ping.
Issue closed in SCP.
- 12:58 Support #6860 (Closed - End of life cycle): [SCP ID :##3495##] : SI BIB failed during DR
- Close at the moment since no feedback from user.
- 12:56 Support #6723 (Closed - End of life cycle): [SCP ID :##3431##] : Issue on Session Expired Page wh...
- Update by Hafiz, Nov 17, 2016 05:45 PM:-...
- 12:41 Support #6999 (Pending Customer Feedback): [SCP ID :##3584##] : Status Incorrect for Bulk Trx dat...
- Update by Chee Ping, Jan 16, 2017 12:56 PM:-...
- 10:23 Support #7070 (Work Completed-End life cycle): [SCP ID :##3627##] : DESKMATE: Directory Update - ...
- Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_contact&view=category&catid=339&...
January 23, 2017
- 14:58 Support #7063 (Closed - End of life cycle): [SCP ID :##3625##] : DESKMATE: Directory Update - ITD...
- Verified by Azli.
Issue closed in SCP. - 13:19 Support #7065 (Work Completed-End life cycle): [SCP ID :##3626##] : DESKMATE: Directory Update - ...
- Hi,
Kindly attend below request:
A. to delete Nik Azri Hakim Nik Hussein (resigned)
B. to move Wan Razalli Wan... - 11:52 Support #7063 (Closed - End of life cycle): [SCP ID :##3625##] : DESKMATE: Directory Update - ITD...
- Hi,
Kindly attend below request:
to remove the staff name from directory
!https://support.penril.net/inlineima... - 11:05 Support #7061 (Closed - End of life cycle): [SCP ID :##3624##] : WEBSITE: Finance KFH Malaysia 3r...
- Hi,
Kindly attend below request:
http://www.kfh.com.my/kfhmb/v2/programView.do?field=PUB_DATE&yrCatName=2016&cont... - 10:57 Support #7060 (Closed - End of life cycle): [SCP ID :##3623##] : DESKMATE: HCD Travel Requisition...
- Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_docman&task=cat_view&gid=93&Item...
January 19, 2017
- 16:38 Support #7045 (Closed - End of life cycle): [SCP ID :##3608##] : WEBSITE: Debit Card-i - AEON and...
- Verify by Azli.
Issue closed in SCP. - 15:01 Support #7053 (Closed - End of life cycle): [SCP ID :##3616##] : Interbank Transfer - Failed 17/0...
- Hi,
Kindly attend below request:
One of our customer reported he failed to perform Funds Transfer using the Onlin... - 10:25 Support #7048 (Closed - End of life cycle): [SCP ID :##3611##] : DESKMATE: Directory Update - Sha...
- Verify by Azli.
Issue closed in SCP. - 10:22 Support #7047 (Closed - End of life cycle): [SCP ID :##3610##] : [URGENT] WEBSITE & DESKMATE: Alt...
- Verify by Azli.
Issue closed in SCP. - 10:06 Support #7051 (Work Completed-End life cycle): [SCP ID :##3614##] : DESKMATE: Risk Management - L...
- Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_content&view=article&id=525&Item... - 09:03 Support #7046 (Closed - End of life cycle): [SCP ID :##3609##] : WEBSITE: Debit Card-i - Lucky Se...
- Verify by Azli.
Issue closed in SCP.
January 18, 2017
- 17:51 Support #7049 (Work Completed-End life cycle): [SCP ID :##3612##] : WEBSITE: Remove expired campaign
- Hi,
Kindly attend below request:
Please remove the Instagram Contest that has ended from the latest promotions li... - 16:35 Support #7048 (Closed - End of life cycle): [SCP ID :##3611##] : DESKMATE: Directory Update - Sha...
- Hi,
Kindly attend below request:
to replace to staff photo with the one resized in \\10.20.8.132\share doc\Azli C... - 16:28 Support #7047 (Closed - End of life cycle): [SCP ID :##3610##] : [URGENT] WEBSITE & DESKMATE: Alt...
- Hi,
Kindly attend below request:
to upload banner in:
1. Website
2. Deskmate
both visuals are shared in \\10.2... - 16:16 Support #7046 (Closed - End of life cycle): [SCP ID :##3609##] : WEBSITE: Debit Card-i - Lucky Se...
- Hi,
Kindly attend below request:
to rename the "Lucky7" tab to "KFH Debit Card-i Lucky Seven Campaign"
!https:... - 16:05 Support #7045 (Closed - End of life cycle): [SCP ID :##3608##] : WEBSITE: Debit Card-i - AEON and...
- Hi,
Kindly attend below request:
to upload latest campaign banners in "Latest Promotions"
Campaign Name: Win R...
January 17, 2017
- 10:29 Support #7043 (Closed - End of life cycle): [SCP ID :##3607##] : Missing CMS FTT Trx
- Hi,
Kindly attend below request:
Kindly help to check reported issues on successful FTT Trx performed on 13 Jan 2... - 09:41 Support #6976 (Closed - End of life cycle): [SCP ID :##3566##] : CORUS - Update 2017 Calendar Issue
- Issue closed in SCP.
- 09:40 Support #6982 (Closed - End of life cycle): [SCP ID :##3572##] : CMS Labuan - unable to locate pa...
- Issue closed in SCP.
- 09:39 Support #6936 (Closed - End of life cycle): [SCP ID :##3527##] : Instant Transfer Issue
- Issue closed in SCP.
January 13, 2017
- 15:10 Support #7033 (Closed - End of life cycle): [SCP ID :##3600##] : Issue to give privileges to user
- Hi,
Kindly attend below request:
We have created new user ID from Labuan using BVMC>KFHM but user unable to acces... - 09:44 Support #6983 (Closed - End of life cycle): [SCP ID :##3573##] : Encountered Servlet Exception Is...
- Issue closed in SCP.
- 09:42 Support #6976 (Pending Customer Feedback): [SCP ID :##3566##] : CORUS - Update 2017 Calendar Issue
- Update by Hafiz, Jan 11, 2017 12:27 PM:-...
- 09:40 Support #6982 (Pending Customer Feedback): [SCP ID :##3572##] : CMS Labuan - unable to locate pay...
- Update by Hafiz, Jan 11, 2017 11:56 AM:-...
- 09:32 Support #6936 (Pending Customer Feedback): [SCP ID :##3527##] : Instant Transfer Issue
- Update by Hafiz, Jan 9, 2017 11:31 AM:-...
- 09:27 Support #7003 (Closed - End of life cycle): [SCP ID :##3588##] : WEBSITE: Alternate Channel - MyC...
- Done by Athira.
Issue closed in SCP. - 09:26 Support #6988 (Closed - End of life cycle): [SCP ID :##3582##] : WEBSITE: Debit Card-i -
- Done by Athira.
Issue closed in SCP.
January 11, 2017
- 14:57 Support #7018 (Closed - End of life cycle): [SCP ID :##3592##] : DESKMATE: Directory Update - Kot...
- Verified by Azli.
Issue closed in SCP. - 14:56 Support #7012 (Closed - End of life cycle): [SCP ID :##3590##] : DESKMATE: Directory Update (New ...
- Verified by Azli.
Issue closed in SCP. - 14:45 Support #7022 (Closed - End of life cycle): [SCP ID :##3596##] : DESKMATE: HCD - Resigned Staff: ...
- Verified by Azli.
Issue closed in SCP. - 14:40 Support #7019 (Closed - End of life cycle): [SCP ID :##3593##] : DESKMATE: Directory Update - Cor...
- Verified by Azli.
Issue closed in SCP. - 14:30 Support #7020 (Closed - End of life cycle): [SCP ID :##3594##] : DESKMATE: - Directory Update - C...
- Verified by Azli.
Issue closed in SCP. - 10:06 Support #7021 (Closed - End of life cycle): [SCP ID :##3595##] : [URGENT] DESKMATE: HCD - HCD_Med...
- Verified by Azli.
Issue closed in SCP. - 09:40 Support #7022 (Closed - End of life cycle): [SCP ID :##3596##] : DESKMATE: HCD - Resigned Staff: ...
- Hi,
Kindly attend below request:
to remove the following staff from directory:
!https://support.penril.net/inl... - 09:28 Support #7021 (Closed - End of life cycle): [SCP ID :##3595##] : [URGENT] DESKMATE: HCD - HCD_Med...
- Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_docman&Itemid=855
to add the ... - 09:26 Support #7000 (Closed - End of life cycle): [SCP ID :##3585##] : WEBSITE: Banner - BNM Karnival R...
- Verified by Azli.
Issue closed in SCP. - 09:24 Support #7020 (Closed - End of life cycle): [SCP ID :##3594##] : DESKMATE: - Directory Update - C...
- Hi,
Kindly attend below request:
to add in directory:
!https://support.penril.net/inlineimages/WorkOrder/Jan20... - 09:20 Support #7019 (Closed - End of life cycle): [SCP ID :##3593##] : DESKMATE: Directory Update - Cor...
- Hi,
Kindly attend below request:
to add in directory:
Catherine Chong Ting Ting
Corporate Banking
Staff ID: ... - 09:18 Support #7018 (Closed - End of life cycle): [SCP ID :##3592##] : DESKMATE: Directory Update - Kot...
- Hi,
Kindly attend below request:
to add in directory and New Hire:
Muhamad Syahidan Bin Che Abdul Halim
Retai...
January 10, 2017
- 16:49 Support #7012 (Closed - End of life cycle): [SCP ID :##3590##] : DESKMATE: Directory Update (New ...
- Hi,
Kindly attend below request:
to add details for the following staff and to add them in "New Hires":
!https... - 16:32 Support #6983 (Pending Customer Feedback): [SCP ID :##3573##] : Encountered Servlet Exception Iss...
- Based on my investigation, there are no logs between 00:00:00 to 15:49:00 on bv0 and bv2. I think the server is not s...
- 16:30 Support #7008 (Closed - End of life cycle): [SCP ID :##3589##] : IBG Amount Must be Greater Than ...
- Hi,
Kindly attend below request:
There's 1 IBG transaction rejected by MyClear due to amount is zero. Hence, ple... - 14:31 Support #7003 (Closed - End of life cycle): [SCP ID :##3588##] : WEBSITE: Alternate Channel - MyC...
- Hi,
Kindly attend below request:1. to remove Online Banking Safety Tips
1. to remove Online Banking Safety Tips
... - 14:11 Support #6991 (Closed - End of life cycle): [SCP ID :##3583##] : DESKMATE: Debit Card-i - Banner ...
- Verified by Azli.
Issue closed in SCP.
- 10:33 Support #7001 (Closed - End of life cycle): [SCP ID :##3586##] : Incorrect Status for CMS IBG Trx...
- Hi,
Kindly attend below request:
Upon checking in Phoenix and Corus, there's 1 successful CMS IBG performed on 5 ... - 10:20 Support #7000 (Closed - End of life cycle): [SCP ID :##3585##] : WEBSITE: Banner - BNM Karnival R...
- Hi,
Kindly attend below request:
1. to temporarily remove banner No 4 (Fund Transfer) from 11-16 January 2017
2.... - 10:02 Support #6999 (Closed - End of life cycle): [SCP ID :##3584##] : Status Incorrect for Bulk Trx da...
- Hi,
Kindly attend below request:
Please help to check on incorrect status for Bulk Trx which approved on 27/07/20...
January 09, 2017
- 17:13 Support #6991 (Closed - End of life cycle): [SCP ID :##3583##] : DESKMATE: Debit Card-i - Banner ...
- Hi,
Kindly attend below request:.
to remove Nyonya Colours Banner
to upload Happy 70 Days Banner
to make the ba... - 14:36 Support #6988 (Closed - End of life cycle): [SCP ID :##3582##] : WEBSITE: Debit Card-i -
- Hi,
Kindly attend below request:
to upload in "Highlights"
Title: Winner Announcement: KFH Debit Card-i Swipe & ...
January 04, 2017
- 11:02 Support #6955 (Work Completed-End life cycle): [SCP ID :##3545##] : DESKMATE: HCD Staff Movement
- 11:02 Support #6948 (Work Completed-End life cycle): [SCP ID :##3539##] : DESKMATE: HCD End of Employme...
- 11:01 Support #6939 (Work Completed-End life cycle): [SCP ID :##3530##] : WEBSITE: Debit Card-i - Highl...
- 11:01 Support #6928 (Work Completed-End life cycle): [SCP ID :##3522##] : Website: Alternate Channel - ...
- 11:00 Support #6918 (Work Completed-End life cycle): [SCP ID :##3516##] : WEBSITE: Notice of Temporary ...
- 10:59 Support #6923 (Work Completed-End life cycle): [SCP ID :##3518##] : PDM - New Product Disclosure ...
- 10:41 Support #6978 (Dropped-End of life cycle): [SCP ID :##3568##] : WEBSITE: PDM - Commodity Murabaha...
- Verified by Azli.
Issue closed in SCP.
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