Activity

From August 19, 2018 to September 17, 2018

September 03, 2018

10:15 Support #8777 (Closed - End of life cycle): SCP ID :##4713##] : [HD00019888] Unable to perform tr...: Hi,
Kindly attend below request:
Customer unable to access into his personal KFH online since last friday 6.30PM ... Zahir Abd Latif

August 28, 2018

10:07 Support #8774 (Closed - End of life cycle): SCP ID :##4710##] : [BVMC] Failed to open BVMC: Hi,
Kindly attend below request:
Noticed that KFH Taman Permata Branch team has failed to open BVMC by today (27 ... Zahir Abd Latif
10:05 Support #8773 (Closed - End of life cycle): SCP ID :##4709##] : [HD00019873 - HD00019862 - HD0001...: Hi,
Kindly attend below request:
Following customers were tried to login to KFH online for the first time by tod... Zahir Abd Latif

August 27, 2018

15:39 Support #8751 (Pending Customer Feedback): SCP ID :##4692##] : [KFH Online - HD00019777] Invalid ...: Hafiz,Aug 23, 2018 04:49 PM:-... Zahir Abd Latif
15:34 Support #8762 (Pending Customer Feedback): SCP ID :##4702##] : [KFH Online- HD00019844] Failed to...: Hafiz, Aug 23, 2018 03:41 PM:-
From our investigation. Instant transfer failed due response code 912 from power card. Zahir Abd Latif
14:56 Support #8768 (Closed - End of life cycle): SCP ID :##4706##] : [HD00019859] Failed activation vi...: Hi,
Kindly attend below request:
Contact center team had failed to perform activation via BVMC after customer has... Zahir Abd Latif

August 24, 2018

12:22 Support #8766 (Closed - End of life cycle): <SCP ID :##4705##> : Invalid TAC: ... Norhaidah Md Dasuki

August 21, 2018

21:52 Support #8764 (Closed - End of life cycle): <SCP ID :##4704##> : [KFH Online - CID: 59367/68] Fa...: hi Hapiz
Kindly attend this case... Ahmad Hazri
14:22 Support #8762 (Closed - End of life cycle): SCP ID :##4702##] : [KFH Online- HD00019844] Failed t...: Hi Hafiz,
Kindly attend below request.... Nurul Akmal

August 20, 2018

11:25 Support #8746 (Closed - End of life cycle): SCP ID :##4687##] : DR Issue (07/08/2018) - Bulk Paym...: Hafiz,Aug 13, 2018 04:15 PM:-
From out investigation. We found BIB system unable to insert/update data to database... Zahir Abd Latif
11:23 Support #8742 (Closed - End of life cycle): SCP ID :##4683##] : KFH Online Unable to reset password: Hafiz, Aug 6, 2018 05:46 PM:-
From our investigation, We found error code 01 from power card.
Issue closed in SCP. Zahir Abd Latif
11:21 Support #8735 (Closed - End of life cycle): SCP ID :##4676##] : SI Today - 03/08/2018: Hafiz, Aug 3, 2018 03:03 PM:-
Based of log, Bib scheduler is successful and consumer scheduler is failed because o... Zahir Abd Latif
11:20 Support #8732 (Closed - End of life cycle): SCP ID :##4673##] : KFH Online Unable to register: Hafiz,Aug 2, 2018 07:42 PM:-
From our investigation. we found user unable to register kfh online because failed to... Zahir Abd Latif
11:18 Support #8731 (Closed - End of life cycle): SCP ID :##4672##] : KFH Online Unsuccessful IBFT Tran...: Hafiz, Aug 2, 2018 04:14 PM:-
From our investigation, we found all affected transaction receive error code from po... Zahir Abd Latif
11:17 Support #8728 (Pending Customer Feedback): SCP ID :##4669##] : [JOMPAY] Incorrect Transaction sta...: Hafiz, Aug 13, 2018 11:16 AM:-
From out investigation. We found BIB system unable to insert/update data to database ... Zahir Abd Latif
11:13 Support #8620 (Closed - End of life cycle): SCP ID :##4602 ##] : Email Host IP Change: Hafiz,Aug 1, 2018 06:15 PM:-
New patches is ready to deploy to Staging server. Please get new patches via below pa... Zahir Abd Latif
11:11 Support #8674 (Closed - End of life cycle): SCP ID :##4630##] : Sun Storage Tek 2530 - request ad...: Hazri, 20 July 2018 at 16:50:-... Zahir Abd Latif
11:06 Support #8703 (Closed - End of life cycle): SCP ID :##4647##] : Invalid DB Object: Hafiz,Jul 18, 2018 05:17 PM:-
Please remove object GETFTTSITRNX, PROCEDURE1 and RESET_SEQ, since not used by IB sy... Zahir Abd Latif
11:04 Support #8690 (Closed - End of life cycle): SCP ID :##4638##] : [CMS Labuan - SMS PIN] Customer (...: Zahir Abd Latif
11:04 Support #8690: SCP ID :##4638##] : [CMS Labuan - SMS PIN] Customer (HandPhone) has failed to rece...: Hafiz, Aug 13, 2018 04:05 PM:-
We unable to determine why is SMSNotification_L is lag. No error/notification write o... Zahir Abd Latif
11:02 Support #8676 (Closed - End of life cycle): SCP ID :##4632##] : Unable to bring up instance in DR: There is no update and activity on this case since July 23, 2018.
Once decided, this e-mail will be re - open. Zahir Abd Latif
10:58 Support #8632 (Closed - End of life cycle): [SCP ID :##4606##] : Labuan - Transaction Missing (HD...: Issue closed in SCP. Zahir Abd Latif
10:57 Support #8748 (Closed - End of life cycle): SCP ID :##4689##] : [KFH Online login issue - HD00019...: Issue closed in SCP. Zahir Abd Latif
10:57 Support #8745 (Closed - End of life cycle): SCP ID :##4686##] : DR Issue (07/08/2018) - Unable to...: Issue closed in SCP. Zahir Abd Latif
10:56 Support #8747 (Closed - End of life cycle): SCP ID :##4688##] : [KFH online- HD00019777] Invalid ...: Issue closed in SCP. Zahir Abd Latif
10:54 Support #8749 (Closed - End of life cycle): SCP ID :##4690##] : [IBG] GL-41200010 : IBG Credit to...: Issue closed in SCP. Zahir Abd Latif

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