Activity

From February 20, 2020 to March 20, 2020

March 20, 2020

14:10 Support #10708 (Pending Customer Feedback): [SCP ID :##5288##] : CIB SI - Total Error = 2 | 20/03...: Root Cause: Error transactions (2 IBG transactions) due to not able to connect to IBG webservice. IBG server throw ou... Yap Kah Yan
09:08 Support #10709 (Closed - End of life cycle): [SCP ID :##5289##] : IBG OFI w1 - 20/03/2020: Hi,
Kindly attend below request:
IBG OFI W1 today not processed.
Kindly assist to check Zahir Abd Latif
09:06 Support #10708 (Closed - End of life cycle): [SCP ID :##5288##] : CIB SI - Total Error = 2 | 20/0...: Hi,
Kindly attend below request:
We received email notification mentioned Total Error : 2 for CIB SI.
Kindly ass... Zahir Abd Latif

March 17, 2020

16:13 Support #10532 (Closed - End of life cycle): [SCP ID :##5207##] : Deskmate Clean Up Exercise - BA...: Issue closed in SCP. Zahir Abd Latif
16:13 Support #10691 (Closed - End of life cycle): [SCP ID :##5279##] : Deskmate Update : End of emplo...: Zahir Abd Latif
16:13 Support #10691: [SCP ID :##5279##] : Deskmate Update : End of employment and staff directory ame...: Issue closed in SCP. Zahir Abd Latif
16:11 Support #10700: [SCP ID :##5283##] : CMS | Bulk Payment Pending Approval issue | COSHARE HOLDING...: Kah Yan, Mar 17, 2020 04:00 PM:-
Please find the patch at below path
\\10.20.8.35\Internet Banking\20200317_5283_... Zahir Abd Latif
15:59 Support #10699 (Pending Customer Feedback): [SCP ID :##5282##] : KFH Online Registered Duitnow On...: Kar Chun, Mar 17, 2020 10:36 AM:-... Zahir Abd Latif
15:54 Support #10700 (Pending Customer Feedback): [SCP ID :##5283##] : CMS | Bulk Payment Pending Appr...: Kah Yan, Mar 16, 2020 06:30 PM:-
As per provided data, the second bulk is successfully approved. Below findings fo... Zahir Abd Latif
10:20 Support #10532 (Pending Customer Feedback): [SCP ID :##5207##] : Deskmate Clean Up Exercise - BAN...: Done. Pending user to verify. Lizahwati Basirun
10:19 Support #10691 (Pending Customer Feedback): [SCP ID :##5279##] : Deskmate Update : End of employ...: Done. Pending user to verify. Lizahwati Basirun

March 16, 2020

17:43 Support #10701 (Closed - End of life cycle): [SCP ID :##5284##] : Cannot open Gold Account (KFH O...: Hi,
Kindly attend below request:
Email from customer below is referred.

Customer unable to open new KFH G... Zahir Abd Latif
15:36 Support #10700 (Closed - End of life cycle): [SCP ID :##5283##] : CMS | Bulk Payment Pending App...: Hi,
Kindly attend below request:
Received enquiry from customer in regards to Bulk Payment Transfer transaction v... Zahir Abd Latif
12:26 Support #10699 (Closed - End of life cycle): [SCP ID :##5282##] : KFH Online Registered Duitnow O...: Hi,
Kindly attend below request:
Customer unable to perform Registered Duitnow via KFH Online, Error Code 0015.
... Zahir Abd Latif

March 12, 2020

10:32 Support #10691 (Closed - End of life cycle): [SCP ID :##5279##] : Deskmate Update : End of emplo...: Hi,
Kindly attend below request:
Kindly update the staff directory as follows:

End of Employment
No.
... Zahir Abd Latif

March 11, 2020

16:55 Support #10683 (Closed - End of life cycle): [SCP ID :##5276##] : Pending approval issue | VRAT G...: Hi,
Kindly attend below request:
Received enquiry from customer in regards to 3rd Party Transfer transaction via ... Zahir Abd Latif

March 01, 2020

00:25 Support #10667 (Closed - End of life cycle): [SCP ID :##5268##] : CIB SI - ERROR: Hi,
Kindly attend below request:
We encountered CIB SI for 1 transaction today (1-mar-2020).
The customer accou... Zahir Abd Latif

February 28, 2020

15:32 Support #10658 (Closed - End of life cycle): [SCP ID :##5263##] : DOA Bankwide http://deskmate.kf...: Issue closed in SCP. Zahir Abd Latif
15:32 Support #10662 (Closed - End of life cycle): [SCP ID :##5265##] : CIB SI - Total Error: 1: Issue closed in SCP. Zahir Abd Latif
15:30 Support #10659 (Closed - End of life cycle): [SCP ID :##5264##] : BIB SI - 25/02/2020: Issue closed in SCP. Zahir Abd Latif
15:30 Support #10632 (Closed - End of life cycle): [SCP ID :##5249##] : CSM | Unsuccessful Bulk Payment...: Issue closed in SCP. Zahir Abd Latif

February 27, 2020

18:11 Support #10658 (Pending Customer Feedback): [SCP ID :##5263##] : DOA Bankwide http://deskmate.kfh...: Done update. Pending user to verify. Lizahwati Basirun
17:26 Support #10662 (Pending Customer Feedback): [SCP ID :##5265##] : CIB SI - Total Error: 1: Hafiz, Feb 27, 2020 09:41 AM:-... Zahir Abd Latif
17:23 Support #10659 (Pending Customer Feedback): [SCP ID :##5264##] : BIB SI - 25/02/2020: Hafiz, Feb 27, 2020 11:33 AM:-... Zahir Abd Latif
17:08 Support #10632 (Pending Customer Feedback): [SCP ID :##5249##] : CSM | Unsuccessful Bulk Payment ...: Hafiz, Feb 11, 2020 03:38 PM:-... Zahir Abd Latif

February 26, 2020

09:16 Support #10627 (Closed - End of life cycle): [SCP ID :##5246##] : Deskmate Update : End of employ...: Issue closed in SCP. Zahir Abd Latif
09:11 Support #10662 (Closed - End of life cycle): [SCP ID :##5265##] : CIB SI - Total Error: 1: Hi,
Kindly attend below request:
We received email notification for CIB SI with message total error:1
Please h... Zahir Abd Latif

February 25, 2020

09:36 Support #10659 (Closed - End of life cycle): [SCP ID :##5264##] : BIB SI - 25/02/2020: Hi,
Kindly attend below request:
We received email notification for BIB SI " Total Error: 1"
Kindly assist to ... Zahir Abd Latif

February 24, 2020

15:43 Support #10658 (Closed - End of life cycle): [SCP ID :##5263##] : DOA Bankwide http://deskmate.kf...: Hi,
Kindly attend below request:
1. to replace the existing DOA Bankwide with the one attached
2. to change the ... Zahir Abd Latif
11:30 Support #10627 (Pending Customer Feedback): [SCP ID :##5246##] : Deskmate Update : End of employm...: Done update. Pending customer to verify. Lizahwati Basirun
11:29 Support #10584 (Work Completed-End life cycle): [SCP ID :##5227##] : Desmate update : BCP Crisis ...: Done by Akma on Jan 2020. Lizahwati Basirun
11:27 Change #10511 (Pending Customer Feedback): [SCP ID :##5200##] : Secure Pass Management & User Mai...: Provided the quotation to Hafidzah on Feb 3rd 2020. Pending their feedback. Lizahwati Basirun

February 21, 2020

16:34 Support #10607 (Closed - End of life cycle): [SCP ID :##5236##] : RFI - Window 4 Missing Report: Kah Yan, Feb 18, 2020 01:34 PM:-... Zahir Abd Latif
16:30 Support #10641 (Closed - End of life cycle): [SCP ID :##5255##] : KFH Online Unsuccessful DuitNow...: Issue closed in SCP. Zahir Abd Latif
16:30 Support #10625 (Closed - End of life cycle): [SCP ID :##5244##] : CMS Auto Logout | LAURELCAP SDN...: Issue closed in SCP. Zahir Abd Latif
16:28 Support #10626 (Closed - End of life cycle): [SCP ID :##5245##] : CMS - Unable to login: Issue closed in SCP. Zahir Abd Latif
16:28 Support #10621 (Closed - End of life cycle): [SCP ID :##5242##] : IBG Transaction Status - Amount...: Issue closed in SCP. Zahir Abd Latif
16:27 Support #10546 (Closed - End of life cycle): [SCP ID :##5212##] : CMS - Duplicate Transaction at ...: Issue closed in SCP. Zahir Abd Latif

February 20, 2020

09:57 Support #10641 (Pending Customer Feedback): [SCP ID :##5255##] : KFH Online Unsuccessful DuitNow ...: Hafiz,Feb 14, 2020 04:43 PM:-
Finding
Found powercard return unknown error on DuitNow. Please liaise with power... Zahir Abd Latif
09:55 Support #10626 (Pending Customer Feedback): [SCP ID :##5245##] : CMS - Unable to login: Hafiz, Feb 7, 2020 05:56 PM:-
Since no data selected at table TB_AM_VASVO. That mean secure pass not fully assign
... Zahir Abd Latif
09:52 Support #10625 (Pending Customer Feedback): [SCP ID :##5244##] : CMS Auto Logout | LAURELCAP SDN BHD: Hafiz, Feb 6, 2020 09:36 PM:-... Zahir Abd Latif
09:49 Support #10621 (Pending Customer Feedback): [SCP ID :##5242##] : IBG Transaction Status - Amount ...: Hafiz, Feb 7, 2020 03:43 PM:-
Finding
1) 10 SI transaction unsuccessful due Insufficient fund. Zahir Abd Latif
09:45 Support #10546: [SCP ID :##5212##] : CMS - Duplicate Transaction at Verifier and Approver Screen: Hafiz,Feb 14, 2020 05:34 PM:-
Patches is ready to deploy to Staging server. Please get the latest patches from bel... Zahir Abd Latif

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