Activity

From October 11, 2016 to November 09, 2016

October 31, 2016

11:38 Support #6740 (Work Completed-End life cycle): [SCP ID :##3447##] : URGENT = WEBSITE - banner: Hi,
Kindly attend below request.
Pls upload the banner as BANNER NO.5.
Link it to: http://www.akpk.org.my/
... Zahir Abd Latif
09:22 Support #6739 (Closed - End of life cycle): [SCP ID :##3446##] : KFH online login failure.: Hi,
Kindly attend below request.
We have 3 customers reported they could not login to KFH Online after their KFH ... Zahir Abd Latif

October 28, 2016

15:45 Support #6643 (Closed - End of life cycle): [SCP ID :##3394##] : RFI Auto Crediting of Financing ...: Issue closed in SCP. Zahir Abd Latif
15:45 Support #6720 (Closed - End of life cycle): [SCP ID :##3429##] : WEBSITE: Debit Card-i - Discount...: Issue closed in SCP. Zahir Abd Latif
15:14 Support #6734 (Closed - End of life cycle): [SCP ID :##3440##] : URGENT = WEBSITE - banner: Issue closed in SCP. Zahir Abd Latif
15:13 Support #6738 (Closed - End of life cycle): [SCP ID :##3444##] : DESKMATE: Annual Innovation Awar...: Verified by Azli.
Issue closed in SCP. Zahir Abd Latif
10:22 Support #6738 (Closed - End of life cycle): [SCP ID :##3444##] : DESKMATE: Annual Innovation Awar...: Hi,
Kindly attend below request.
http://deskmate.kfh.com.my/index.php?option=com_content&view=article&id=674&Item... Zahir Abd Latif

October 27, 2016

10:34 Change #6732 (Pending Customer Feedback): [SCP ID :##3438##] : Change Biller Name for MAA Takaful...: Already provide query for Shikin to update the database to change the biller name. Ngoh Chee Ping

October 26, 2016

16:41 Support #6734 (Pending Customer Feedback): [SCP ID :##3440##] : URGENT = WEBSITE - banner: Zahir Abd Latif
16:28 Bug #6717 (Development / Work In Progress): [Internal Testing] CIB BAU for issue [SCP ID :##3149##]: Hi,
root/cause: Wrong validation
solution : validation adding by "required, date, futureDatePicker">
Tan Jeng Wei
14:40 Support #6734 (Closed - End of life cycle): [SCP ID :##3440##] : URGENT = WEBSITE - banner: Hi,
Kindly attend below request.
Pls put as BANNER 1.
Zahir Abd Latif
11:24 Bug #6717: [Internal Testing] CIB BAU for issue [SCP ID :##3149##]: Please help to fix this by create a new branch from KFH_IT_VERSION Ngoh Chee Ping
09:04 Change #6732 (Closed - End of life cycle): [SCP ID :##3438##] : Change Biller Name for MAA Takafu...: Hi,
Kindly attend below request.
Kindly asses the above CR and revert accordingly. Details as per attached, shoul... Zahir Abd Latif

October 25, 2016

14:34 Support #6726 (Closed - End of life cycle): [SCP ID :##3436##] : WEBSITE: Alternate Channel - End...: Verified by Azli.
Issue closed in SCP. Zahir Abd Latif
13:55 Support #6720 (Pending Customer Feedback): [SCP ID :##3429##] : WEBSITE: Debit Card-i - Discount ...: Anonymous
13:54 Support #6719 (Work Completed-End life cycle): [SCP ID :##3428##] : WEBSITE: PDM Update - MPlus R...: Anonymous
12:50 Support #6718 (Pending Customer Feedback): [SCP ID :##3427##] : OPEN INSTANT TRANSFER TRANSACTION: Still waiting for the ALSB log, because the transaction is rejected by powercard. Ngoh Chee Ping
10:03 Support #6727 (Closed - End of life cycle): [SCP ID :##3437##] : Labuan Report: Hi,
Kindly attend below request.
There is a request from BI team to know from which table the data from BIB Labua... Zahir Abd Latif
09:16 Support #6720: [SCP ID :##3429##] : WEBSITE: Debit Card-i - Discount & Privileges: Dear Athira,
Any update? Has it done yet?
Thanks. Zahir Abd Latif
09:05 Support #6726 (Closed - End of life cycle): [SCP ID :##3436##] : WEBSITE: Alternate Channel - End...: Hi,
Kindly attend below request:
http://kfhonline.com.my/kfhmb/
to remove end of camapign banner i.e. IBG in a... Zahir Abd Latif

October 24, 2016

14:49 Support #6725 (Closed - End of life cycle): [SCP ID :##3434##] : e-IBFT trx 21 & 22.10.16.: Hi,
Kindly attend below request:
Seek your confirmation on the e-IBFT transaction performed on 21 & 22.10.16.
Up... Zahir Abd Latif

October 21, 2016

12:33 Support #6475: [SCP ID :##3307##] : CMS Fund Transfer ERROR P9999.: Successfully migrated to production on 21/10/2016. Lizahwati Basirun
12:30 Support #6020: [SCP ID :##2997##] : Different TXNReferrence for Celcom Bill payment.: Successfully migrated to production on 21/10/2016. Lizahwati Basirun
12:27 Support #6289 (Work Completed-End life cycle): [SCP ID :##3149##] : Failed to perform Open 3rd P...: Successfully migrated to production on 21/10/2016. Lizahwati Basirun
11:41 Support #6723 (Closed - End of life cycle): [SCP ID :##3431##] : Issue on Session Expired Page wh...: Hi,
Kindly attend below request:
We encountered intermittent issue on Session Expired page when print receipt at ... Zahir Abd Latif

October 20, 2016

14:09 Support #6346: [SCP ID :##3185##] : SI Failed and Error Page at CORUS IBG OFI.: Successfully migrated to PRODUCTION on 07/10/2016 Lizahwati Basirun
09:40 Support #6701 (Closed - End of life cycle): [SCP ID :##3419##] : WEBSITE: Debit Card-i Updates (D...: Issue closed in SCP. Zahir Abd Latif

October 19, 2016

10:23 Support #6720 (Closed - End of life cycle): [SCP ID :##3429##] : WEBSITE: Debit Card-i - Discount...: Hi,
Kindly attend below request.
http://kfhonline.com.my/kfhmb/v2/contentView.do?contentTypeId=3000&displayPage=%... Zahir Abd Latif
10:19 Support #6719 (Work Completed-End life cycle): [SCP ID :##3428##] : WEBSITE: PDM Update - MPlus R...: Hi,
Kindly attend below request.
https://www.kfhonline.com.my/kfhmb/v2/programView.do?contentTypeId=3000&displayP... Zahir Abd Latif
09:50 Support #6718 (Closed - End of life cycle): [SCP ID :##3427##] : OPEN INSTANT TRANSFER TRANSACTION: Hi,
Kindly attend below request:
Seek your assistance to further check the reason for the rejection as customer f... Zahir Abd Latif

October 18, 2016

19:20 Bug #6717 (Closed - End of life cycle): [Internal Testing] CIB BAU for issue [SCP ID :##3149##]: Dear Chee Ping,
There have an issues for Jompay as below:
(i) Open Jompay>Step 1/3
1. Select From Account
2... Lizahwati Basirun
15:02 Support #6656 (Closed - End of life cycle): [SCP ID :##3397##] : GST Fee info was not displayed: Issue closed in SCP. Zahir Abd Latif
15:01 Support #6665 (Closed - End of life cycle): [SCP ID :##3399##] : Normal Trx having Credit Error s...: Issue closed in SCP. Zahir Abd Latif
15:00 Support #6582 (Closed - End of life cycle): [SCP ID :##3374##] : Unsuccessful IBG OFI trx Dated 1...: Issue closed in SCP. Zahir Abd Latif
14:59 Support #6701 (Pending Customer Feedback): [SCP ID :##3419##] : WEBSITE: Debit Card-i Updates (Di...: Anonymous
14:58 Support #6591 (Work Completed-End life cycle): [SCP ID :##3378##] : DESKMATE: Staff Referral Update: Anonymous
14:58 Support #6687 (Work Completed-End life cycle): [SCP ID :##3415##] : WEBSITE - NOTICE - URGENT: Anonymous
14:57 Support #6699 (Work Completed-End life cycle): [SCP ID :##3418##] : DESKMATE: Human Capital - New...: Anonymous
14:56 Support #6696 (Work Completed-End life cycle): [SCP ID :##3417##] : WEBSITE: Alternate Channel - ...: Anonymous
14:55 Support #6695 (Work Completed-End life cycle): [SCP ID :##3416##] : DESKMATE: Alternate Channel -...: Anonymous
14:54 Support #6686 (Work Completed-End life cycle): [SCP ID :##3414##] : DESKMATE - banner: Anonymous
14:17 Bug #6688 (Internal Testing): [Internal Testing] BAU for Logger Labuan: All these issue had been fixed. Please retest Ngoh Chee Ping
11:15 Support #6687: [SCP ID :##3415##] : WEBSITE - NOTICE - URGENT: Dear Athira,
Any update? Has it done yet?
Thanks. Zahir Abd Latif
10:02 Support #6677 (Development / Work In Progress): [SCP ID :##3408##] : SI didnt run on 31/09/2016: Based on what Hafiz say, this issue may cause by month end fix have not migrate to production yet. Need hafiz to chec... Ngoh Chee Ping
09:49 Support #6680 (Closed - End of life cycle): [SCP ID :##3410##] : Instant transfer problem.: Issue closed in SCP. Zahir Abd Latif
09:41 Support #6711 (Development / Work In Progress): [SCP ID :##3422##] : EPAY Web Service New Certifi...: Zahir Abd Latif
09:38 Support #6665 (Pending Customer Feedback): [SCP ID :##3399##] : Normal Trx having Credit Error st...: Updated by Hafiz
From our investigation. We found phoenix return return empty list for IBGsecondIdValidation sp.... Ngoh Chee Ping
09:36 Support #6582 (Pending Customer Feedback): [SCP ID :##3374##] : Unsuccessful IBG OFI trx Dated 17...: Updated by Hafiz
From our investigation. We found phoenix respone at esb log for reported transaction is return la... Ngoh Chee Ping
09:35 Support #6651 (Closed - End of life cycle): [SCP ID :##3395##] : CIB SI Consumer Execution Proces...: Issue closed in SCP. Zahir Abd Latif

October 17, 2016

12:37 Support #6711 (Closed - End of life cycle): [SCP ID :##3422##] : EPAY Web Service New Certificate...: Hi,
Kindly attend below request:
Kindly informed that epay web service certificate is going to expire soon and we... Zahir Abd Latif
11:15 Support #6656 (Pending Customer Feedback): [SCP ID :##3397##] : GST Fee info was not displayed: This issue happen due to the GST charges not return by phoenix.
The affected transaction:
<Sep 29, 2016 11:22:0... Ngoh Chee Ping
10:20 Support #6607 (Closed - End of life cycle): [SCP ID :##3387##] : receiving multiple SMS notificat...: Issue closed in SCP. Zahir Abd Latif
10:19 Support #6012 (Closed - End of life cycle): [SCP ID :##2993##] : CMS Transaction Process Alert.: Issue closed in SCP. Zahir Abd Latif
10:16 Support #6012 (Pending Customer Feedback): [SCP ID :##2993##] : CMS Transaction Process Alert.: Based on Hafiz replied.
We found the root problem of this issue. problem user get email notification from other ... Ngoh Chee Ping
10:14 Support #6555 (Closed - End of life cycle): [SCP ID :##3354##] : BVMC Report Cust Name Split into...: Issue closed in SCP. Zahir Abd Latif
10:13 Support #6555 (Pending Customer Feedback): [SCP ID :##3354##] : BVMC Report Cust Name Split into ...: Patch already provide by Hafiz.
\\10.20.8.35\internet banking\20160915_bvmc_report_cust_name Ngoh Chee Ping
10:04 Support #6607 (Pending Customer Feedback): [SCP ID :##3387##] : receiving multiple SMS notification.: This issue is solved. Below is the explanation provided.
# This issue happened after there is a problem on webserv... Ngoh Chee Ping

October 14, 2016

09:21 Support #6701 (Closed - End of life cycle): [SCP ID :##3419##] : WEBSITE: Debit Card-i Updates (D...: Hi,
Kindly attend below request:
1. to add new tab and name it F&B and Dining
2. to add the following visuals in... Zahir Abd Latif

October 13, 2016

17:41 Support #6699 (Work Completed-End life cycle): [SCP ID :##3418##] : DESKMATE: Human Capital - New...: Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/
1. to add the following staff in New Hires
http:... Zahir Abd Latif
16:38 Support #6696 (Work Completed-End life cycle): [SCP ID :##3417##] : WEBSITE: Alternate Channel - ...: Hi,
Kindly attend below request:
URL –
http://www.kfh.com.my/kfhmb/v2/contentView.do?contentTypeId=3000&displayP... Zahir Abd Latif
16:28 Support #6695 (Work Completed-End life cycle): [SCP ID :##3416##] : DESKMATE: Alternate Channel -...: Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/
to replace the existing banner
the new visual is... Zahir Abd Latif
10:32 Support #6686 (Pending Customer Feedback): [SCP ID :##3414##] : DESKMATE - banner: Zahir Abd Latif

October 12, 2016

17:23 Bug #6688 (Work Completed-End life cycle): [Internal Testing] BAU for Logger Labuan: Dear Hafiz,
I have done the BAU for BIB Labuan at below url and found several issues. Kindly assist.
*URL:*
ht... Lizahwati Basirun
13:26 Support #6687 (Work Completed-End life cycle): [SCP ID :##3415##] : WEBSITE - NOTICE - URGENT: Hi,
Kindly attend below request:HIGHLIGHTS section, home page:
SWIPE & WIN II Campaign: UPDATE
Upon clicking -... Zahir Abd Latif
13:03 Support #6686 (Work Completed-End life cycle): [SCP ID :##3414##] : DESKMATE - banner: Hi,
Kindly attend below request:
Kindly remove banner 1: Time traveller. Zahir Abd Latif
11:58 Support #6684 (Closed - End of life cycle): [SCP ID :##3412##] : Prod Issue : BIB IBG dated 11.10...: Hi,
Kindly attend below request:
We need for you to check the below transaction where the account was debited but... Zahir Abd Latif

October 11, 2016

17:55 Support #6539 (Closed - End of life cycle): [SCP ID :##3343##] : No Email Notification on SI Sche...: Issue closed in SCP. Zahir Abd Latif
17:54 Support #6629 (Closed - End of life cycle): [SCP ID :##3391##] : Bill Payment issue - during DR e...: Issue closed in SCP. Zahir Abd Latif
17:53 Support #6590 (Closed - End of life cycle): [SCP ID :##3377##] : [URGENT] DESKMATE: Staff Referral: Zahir Abd Latif
17:40 Support #6592 (Rejected - End of life cycle): [SCP ID :##3379##] : DESKMATE: Staff Referral - Lis...: The list are automatically update. No need to add manually. Anonymous
17:35 Support #6666 (Work Completed-End life cycle): [SCP ID :##3400##] : WEBSITE & DESKMATE: Debit Car...: Anonymous
17:34 Support #6652 (Work Completed-End life cycle): [SCP ID :##3396##] : WEBSITE & DESKMATE: Debit Car...: Verify through phone Anonymous
17:33 Support #6678 (Work Completed-End life cycle): [SCP ID :##3409##] : WEBSITE - CORPORATE INFO - TU...: Anonymous
17:32 Support #6638 (Work Completed-End life cycle): [SCP ID :##3393##] : WEBSITE: Debit Card-i Card No...: verify thru phone. Anonymous
17:31 Support #6681 (Work Completed-End life cycle): [SCP ID :##3411##] : DESKMATE - video: Anonymous
15:49 Support #6681 (Work Completed-End life cycle): [SCP ID :##3411##] : DESKMATE - video: Hi,
Kindly attend below request:
Pls put the videoin the following link:
AFTER "KFH SPEAKS 2"
"Thank you"
... Zahir Abd Latif

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October 31, 2016

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