Activity

From September 05, 2019 to October 04, 2019

October 04, 2019

09:37 Support #10330 (Closed - End of life cycle): [SCP D :##5138##] : Deskmate Update : Facility Manag...
Hi Lizahwati,
Kindly attend below request.
Kindly amend the contact number for respective Facility Managment staf... Zahir Abd Latif

October 03, 2019

11:05 Support #10322 (Closed - End of life cycle): [SCP ID :##5136##] : Deskmate update: KFH & Banking ...
Hi Hafiz,
Kindly attend below request.... Nurul Akmal

October 02, 2019

16:04 Support #10312 (Closed - End of life cycle): [SCP ID :##5133##] : Deskmate Update : Shah Alam Bra...
Issue closed in SCP. Zahir Abd Latif
16:04 Support #10286 (Closed - End of life cycle): [SCP ID :##5126##] : Deskmate Update : New Hire Update
Issue closed in SCP. Zahir Abd Latif
16:04 Support #10308 (Closed - End of life cycle): [SCP ID :##5131##] : Deskmate Update : Staff Directo...
Issue closed in SCP. Zahir Abd Latif
16:01 Support #10320 (Closed - End of life cycle): [SCP ID :##5135##] : FPX transaction status from Pa...
Hi,
Kindly attend below request:
Kindly assist to check on the following transaction as the customer received an... Zahir Abd Latif
11:30 Support #10318 (Closed - End of life cycle): [SCP ID :##5134##] : Unsuccessful DuitNow Transactio...
Hi Hafiz,
Kindly attend below request.... Nurul Akmal
10:46 Support #10286 (Pending Customer Feedback): [SCP ID :##5126##] : Deskmate Update : New Hire Update
Done. Pending user to verify. Lizahwati Basirun
10:46 Support #10308 (Pending Customer Feedback): [SCP ID :##5131##] : Deskmate Update : Staff Director...
Done. Pending user to verify. Lizahwati Basirun
10:45 Support #10312 (Pending Customer Feedback): [SCP ID :##5133##] : Deskmate Update : Shah Alam Bran...
Done. Pending user to verify. Lizahwati Basirun

October 01, 2019

16:11 Support #10312 (Closed - End of life cycle): [SCP ID :##5133##] : Deskmate Update : Shah Alam Bra...
Hi,
Kindly attend below request:
Kindly update Shah Alam branch phone directory as follows:
1. Raja Nor... Zahir Abd Latif
14:25 Support #10311 (Closed - End of life cycle): [SCP ID :##5132##] : Unable to verify bulk transacti...
Hi,
Kindly attend below request:
Please assist to check & investigate further as the customer facing an error “Th... Zahir Abd Latif

September 30, 2019

14:44 Support #10308 (Closed - End of life cycle): [SCP ID :##5131##] : Deskmate Update : Staff Directo...
Hi,
Kindly attend below request:
Kindly update Operations staff directory according to the new org chart as follo... Zahir Abd Latif

September 27, 2019

10:29 Support #10267 (Closed - End of life cycle): [SCP ID :##5122##] : Pending Authorization-NTT DATA ...
Issue closed in SCP. Zahir Abd Latif
10:28 Support #10190 (Closed - End of life cycle): [SCP ID :##5108##] : Invalid SMS TAC at 7510 instance
Issue closed in SCP. Zahir Abd Latif
10:27 Support #10262 (Closed - End of life cycle): [SCP ID :##5120##] : Unable to access CMS Account
Issue closed in SCP. Zahir Abd Latif
10:26 Support #10248 (Closed - End of life cycle): [SCP ID :##5117##] : Fund Transfer Issue | CM CLEANI...
Issue closed in SCP. Zahir Abd Latif
10:26 Support #10229 (Closed - End of life cycle): [SCP ID :##5114##] : Missing IBG Transaction History
Issue closed in SCP. Zahir Abd Latif
10:25 Support #10184 (Closed - End of life cycle): [SCP ID :##5107##] : EPF for CMS
Issue closed in SCP. Zahir Abd Latif
10:24 Support #10241 (Closed - End of life cycle): [SCP ID :##5115##] : KFHonline | TAC no did not receive
Issue closed in SCP. Zahir Abd Latif

September 26, 2019

12:14 Support #10267 (Pending Customer Feedback): [SCP ID :##5122##] : Pending Authorization-NTT DATA B...
Hafiz, Sep 26, 2019 10:29 AM:-
Here our investigation finding.
1) Unable to get fpx record from database. which l... Zahir Abd Latif
10:27 Support #10247 (Closed - End of life cycle): [SCP ID :##5116##] : Deskmate update:2019 EES Tab
Issue closed in SCP. Zahir Abd Latif
10:27 Support #10272 (Closed - End of life cycle): [SCP ID :##5124##] : Deskmate Update : Deskmate Banner
Issue closed in SCP. Zahir Abd Latif
10:26 Support #10283 (Closed - End of life cycle): [SCP ID :##5125##] : Deskmate Update : End of employ...
Issue closed in SCP. Zahir Abd Latif
10:25 Support #10291 (Closed - End of life cycle): [SCP ID :##5129##] : Unable to Activate KFHOnline
Hi,
Kindly attend below request:
CUSTOMER’S NAME : CHUA BUN HUI
DEBIT CARD NO : 4678039300162683
ACCOUNT NO :... Zahir Abd Latif
10:16 Support #10229 (Pending Customer Feedback): [SCP ID :##5114##] : Missing IBG Transaction History
Findings:
1) Based of data from database. IBG system generate OFI nacha file with affected transaction.
2) We fou... Yap Kah Yan
10:12 Support #10241 (Pending Customer Feedback): [SCP ID :##5115##] : KFHonline | TAC no did not receive
Findings:
From our investigation. sms notification system unable sent sms due special character (;). This special ch... Yap Kah Yan
10:03 Support #10248 (Pending Customer Feedback): [SCP ID :##5117##] : Fund Transfer Issue | CM CLEANIN...
Findings:
Incoming transaction not handled by IB (other bank transferring to KFH)
Solution
to check with HPS (ot... Yap Kah Yan
10:00 Support #10166 (Pending Customer Feedback): [SCP ID :##5099##] : BIB SI - notification email unsu...
Findings:
We check the SI record. the are lot of expired record still have status online.
Suggestion:
1) Updat... Yap Kah Yan
09:58 Support #10262 (Pending Customer Feedback): [SCP ID :##5120##] : Unable to access CMS Account
Finding
1) verify token method return=1 which mean invalid security token pin no.
2) Since token had been reassigne... Yap Kah Yan
09:56 Support #10190 (Pending Customer Feedback): [SCP ID :##5108##] : Invalid SMS TAC at 7510 instance
Root Cause:
Transaction type and amount in SMS bean different from Hibernate Service bean.
The information stored ... Yap Kah Yan

September 25, 2019

17:05 Support #10289 (Closed - End of life cycle): [SCP ID :##5127##] : Failed to Perform IBG in CMS
Hi,
Kindly attend below request:
CUSTOMER HAVE PERFORMED IBG, BUT TRANSACTION FAILED. DETAILS AS ATTACEHD Zahir Abd Latif
11:17 Support #10286 (Closed - End of life cycle): [SCP ID :##5126##] : Deskmate Update : New Hire Update
Hi Lizahwati,
Kindly attend below request.
Staff Id ... Zahir Abd Latif

September 24, 2019

17:22 Support #10247 (Pending Customer Feedback): [SCP ID :##5116##] : Deskmate update:2019 EES Tab
Done. Pending user to feedback. Lizahwati Basirun
17:22 Support #10272 (Pending Customer Feedback): [SCP ID :##5124##] : Deskmate Update : Deskmate Banner
Done. Pending user to feedback. Lizahwati Basirun
17:20 Support #10283 (Pending Customer Feedback): [SCP ID :##5125##] : Deskmate Update : End of employment
Done. Pending customer to feedback. Lizahwati Basirun
16:51 Support #10283 (Closed - End of life cycle): [SCP ID :##5125##] : Deskmate Update : End of employ...
Hi Lizahwati,
Kindly attend below request.... Nurul Akmal
10:06 Support #10272 (Closed - End of life cycle): [SCP ID :##5124##] : Deskmate Update : Deskmate Banner
Hi Lizahwati,
Kindly assist to attend below request.... Nurul Akmal

September 20, 2019

12:20 Support #10267 (Closed - End of life cycle): [SCP ID :##5122##] : Pending Authorization-NTT DATA ...
Hi,
Kindly attend below request:
Kindly assist to provide the root cause for unsuccessful FPX transaction
C... Zahir Abd Latif

September 19, 2019

14:41 Support #10262 (Closed - End of life cycle): [SCP ID :##5120##] : Unable to access CMS Account
Hi,
Kindly attend below request:
The below customer having problem to access his CMS Account.

He had rese... Zahir Abd Latif

September 17, 2019

14:18 Support #10248 (Closed - End of life cycle): [SCP ID :##5117##] : Fund Transfer Issue | CM CLEANI...
Hi,
Kindly attend below request:
CUSTOMER COMPLAINT THAT RECENTLY, WHENEVER HER CLIENT WANTED TO TRANSFER FROM OT... Zahir Abd Latif
11:16 Support #10156 (Work Completed-End life cycle): [SCP ID :##5095##] : Unable to Approve Transaction
IT consulted and agreed to close issue.
[Hafizudin, 100919]:
1) Affected transaction is approved or rejected aro... Nurul Akmal
11:08 Support #10223 (Work Completed-End life cycle): [SCP ID :##5113##] : KFH Online Gold Account not...
IT consulted customer and agreed to close issue.
[Hafizudin, 110919]: Customer unable to perform sell/buy gold due... Nurul Akmal
10:52 Support #10177 (Work Completed-End life cycle): [SCP ID :##5103##] : Jakel Trading - Bulkpayment ...
IT consulted customer and agreed to close issue.
[Hafiz, 060919]: After DR, cronjob that execute bulkpayment engin... Nurul Akmal
10:46 Support #10163 (Work Completed-End life cycle): [SCP ID :##5097##] : Failed to Perform Transfer f...
IT consulted customer and agreed to close issue.
[Hafizudin, 280819]: User unable to perform transaction because ... Nurul Akmal
10:32 Support #10247 (Closed - End of life cycle): [SCP ID :##5116##] : Deskmate update:2019 EES Tab
Hi Lizahwati,
Kindly attend below request.... Nurul Akmal

September 13, 2019

11:04 Support #10241 (Closed - End of life cycle): [SCP ID :##5115##] : KFHonline | TAC no did not receive
Hi,
Kindly attend below request:
Details of customers are as follows:

Tel No
: 0126540003
User ... Zahir Abd Latif

September 12, 2019

03:52 Migration #10238: SCP#5047- CMS FPX Issue - Error Code 1H - Consumer FPX
Dear All,
Summary of today's migration activity
0000 bring down server
0008 deployed fpx - error code 1H
0022 s... Yap Kah Yan
16:28 Migration #10238 (Prepare Migration Report): SCP#5047- CMS FPX Issue - Error Code 1H - Consumer FPX
Kah Yan onsite for migration Yap Kah Yan
16:27 Migration #10238 (Final Patch & Code Review ): SCP#5047- CMS FPX Issue - Error Code 1H - Consumer...
Yap Kah Yan
16:27 Migration #10238 (Code Review (UAT)): SCP#5047- CMS FPX Issue - Error Code 1H - Consumer FPX
Reviewed by Lee Yong at 12/09/2019
 Yap Kah Yan
16:23 Migration #10238 (Work Completed-End life cycle): SCP#5047- CMS FPX Issue - Error Code 1H - Consu...
Patch at \\10.20.8.35\Internet Banking\20190723_FPX_UIUX_PROD_ISSUE Yap Kah Yan
09:07 Support #10229 (Closed - End of life cycle): [SCP ID :##5114##] : Missing IBG Transaction History
Hi Hafiz,
Kindly attend below request.... Nurul Akmal

September 11, 2019

15:12 Support #10223 (Work Completed-End life cycle): [SCP ID :##5113##] : KFH Online Gold Account not...
Hi,
Kindly attend below request:
Customer unable to perform any Gold Buy/Sell via KFH Online.
The Gold price h... Zahir Abd Latif

September 10, 2019

15:42 Support #10184 (Pending Customer Feedback): [SCP ID :##5107##] : EPF for CMS
We have assist KFH IT on re-initiate EPF testing.
Action:
1. Provide the flow of EPF transaction, first time uplo... Yap Kah Yan

September 06, 2019

15:06 Support #10211 (Pending Customer Feedback): [SCP ID :##5112##] : DuitNow Unsuccessful Transaction...
Root Cause: Inserted value too large for column: "192.168.4.158, 58.71.201.164"
Solution: To check with HPS.
Act... Yap Kah Yan
12:03 Support #10211 (Closed - End of life cycle): [SCP ID :##5112##] : DuitNow Unsuccessful Transactio...
Hi,
Kindly attend below request:
We have received a call from customer unable to perform Registered Duitnow Fund ... Zahir Abd Latif
 

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