Activity
From October 19, 2019 to November 17, 2019
November 15, 2019
- 15:09 Support #10419 (Closed - End of life cycle): [SCP ID :##5175##] : EMRAIL SDN BHD IBG
- Issue closed in SCP.
- 15:09 Support #10397 (Closed - End of life cycle): [SCP ID :##5161##] : Cash Management Solution Unable...
- Issue closed in SCP.
- 15:08 Support #10342 (Closed - End of life cycle): [SCP ID :##5141##] : Fraud threshold
- Issue closed in SCP.
- 15:08 Support #10402 (Closed - End of life cycle): [SCP ID :##5164##] : HARMONY EXCELLENCE HOLIDAYS SDN...
- Issue closed in SCP.
- 15:07 Support #10396 (Closed - End of life cycle): [SCP ID :##5160##] : SMS TAC / Notification
- Issue closed in SCP.
November 14, 2019
- 11:27 Support #10419 (Pending Customer Feedback): [SCP ID :##5175##] : EMRAIL SDN BHD IBG
- Kah Yan, Nov 8, 2019 05:10 PM:-...
- 11:20 Support #10397 (Pending Customer Feedback): [SCP ID :##5161##] : Cash Management Solution Unable ...
- Hafiz, Nov 6, 2019 09:43 AM:-...
- 11:13 Support #10342 (Pending Customer Feedback): [SCP ID :##5141##] : Fraud threshold
- Nadhirah, Nov 5, 2019 11:48 AM:-...
- 11:10 Support #10342 (Development / Work In Progress): [SCP ID :##5141##] : Fraud threshold
- 11:09 Support #10402 (Pending Customer Feedback): [SCP ID :##5164##] : HARMONY EXCELLENCE HOLIDAYS SDN ...
- Kah Yan,Nov 5, 2019 12:14 PM:-...
- 10:56 Support #10396 (Pending Customer Feedback): [SCP ID :##5160##] : SMS TAC / Notification
- Kah Yan, Nov 5, 2019 08:31 AM:-...
- 10:46 Support #10407 (Pending Customer Feedback): [SCP ID :##5166##] : Unable to approve transaction vi...
- Kah Yan, Oct 31, 2019 11:06 AM:-...
November 13, 2019
- 16:54 Support #10434 (Closed - End of life cycle): [SCP ID :##5180##] : Not able to re-register Online ...
- Hi,
Kindly attend below request:
Kindly assist, customer unable to re-register her online banking
User ID : ... - 09:31 Support #10432 (Closed - End of life cycle): [SCP ID :##5179##] : Unable to view approval status
- Hi,
Kindly attend below request:
Customer complaint he unable to view Approval status. When click on the Authoriz...
November 11, 2019
- 09:48 Change #10333 (Closed - End of life cycle): [SCP ID :##5140##] : EPF New Product
- Issue closed in SCP.
- 09:47 Support #10411 (Closed - End of life cycle): [SCP ID :##5170##] : ATM IBG Fee RM0.10 - To zerorise
- Issue closed in SCP.
- 09:46 Support #10403 (Closed - End of life cycle): [SCP ID :##5165 ##] : CIB and BIB notification not r...
- Issue closed in SCP.
November 08, 2019
- 16:32 Support #10403 (Pending Customer Feedback): [SCP ID :##5165 ##] : CIB and BIB notification not re...
- Kah Yan, Nov 1, 2019 10:30 AM:-...
- 16:25 Support #10411 (Pending Customer Feedback): [SCP ID :##5170##] : ATM IBG Fee RM0.10 - To zerorise
- Kah Yan, Nov 6, 2019 05:03 PM:-...
- 15:16 Support #10419 (Closed - End of life cycle): [SCP ID :##5175##] : EMRAIL SDN BHD IBG
- Hi,
Kindly attend below request:
Emrail Sdn Bhd perform IBG transaction on 07/11/2019 1st approver manage to appr... - 11:33 Support #10410 (Closed - End of life cycle): [SCP ID :##5169##] : Deskmate Update : End of employ...
- Issue closed in SCP.
- 11:33 Support #10412 (Closed - End of life cycle): [SCP ID :##5171##] : Deskmate Update : End of emplo...
- Issue closed in SCP.
November 07, 2019
- 11:57 Change #10400 (Pending Customer Feedback): [SCP ID :##5163##] : EPF Contributon information to be...
- Quotation send to IT on 07/11/2019. Pending their feedback.
November 05, 2019
- 15:37 Support #10410 (Pending Customer Feedback): [SCP ID :##5169##] : Deskmate Update : End of employm...
- Done. Pending user to verify.
- 15:36 Support #10412 (Pending Customer Feedback): [SCP ID :##5171##] : Deskmate Update : End of employ...
- Done. Pending user to verify.
- 14:37 Support #10412 (Closed - End of life cycle): [SCP ID :##5171##] : Deskmate Update : End of emplo...
- Hi,
Kindly attend below request:
Kindly remove the following staff from deskmate staff directory:
No.
Staff... - 14:32 Support #10411 (Closed - End of life cycle): [SCP ID :##5170##] : ATM IBG Fee RM0.10 - To zerorise
- Hi,
Kindly attend below request:
Request to zerorise the ATM IBG fee of RM0.10 currently configured at File Prope...
November 04, 2019
- 16:34 Support #10410 (Closed - End of life cycle): [SCP ID :##5169##] : Deskmate Update : End of employ...
- Hi,
Kindly attend below request:
Kindly remove the following staff from deskmate staff directory:
No.
Staff... - 09:50 Support #10363 (Closed - End of life cycle): [SCP ID :##5148##] : TNB Jompay Biller Code
- Issue closed in SCP.
November 01, 2019
- 18:03 Support #10409 (Closed - End of life cycle): [SCP ID :##5168##] : Unable to approve transaction v...
- Hi,
Kindly attend below request:
Details of the customer are as follows:
Company
:...
October 31, 2019
- 09:28 Support #10407 (Closed - End of life cycle): [SCP ID :##5166##] : Unable to approve transaction v...
- Hi,
Kindly attend below request:
Details of the customer are as follows:
User ID : azu...
October 29, 2019
- 10:27 Support #10363 (Pending Customer Feedback): [SCP ID :##5148##] : TNB Jompay Biller Code
- Hafiz, Oct 25, 2019 04:58 PM:-
The patch, migration plan and Test Result can find in below path:
\\10.20.8.35\ ... - 10:26 Support #10363 (Development / Work In Progress): [SCP ID :##5148##] : TNB Jompay Biller Code
- 09:45 Support #10403 (Closed - End of life cycle): [SCP ID :##5165 ##] : CIB and BIB notification not r...
- Hi Kahyan,
Kindly assist below request....
October 25, 2019
- 12:33 Support #10402 (Closed - End of life cycle): [SCP ID :##5164##] : HARMONY EXCELLENCE HOLIDAYS SDN...
- Hi,
Kindly attend below request:
CUSTOMER (HARMONY EXCELLENT) PERFORM RENTAS YESTERDAY APPROVED AT 2019-10-24 17:... - 09:56 Support #10384 (Closed - End of life cycle): [SCP ID :##5155##] : Bulk Payment Statement
- Issue closed in SCP.
- 09:55 Support #10374 (Closed - End of life cycle): [SCP D :##5150##] : Failed Duitnow Transfer to Hong ...
- Issue closed in SCP.
- 09:54 Support #10343 (Closed - End of life cycle): [SCP ID :##5142##] : Error while performing your req...
- Issue closed in SCP.
- 09:54 Support #10320 (Closed - End of life cycle): [SCP ID :##5135##] : FPX transaction status from Pa...
- Issue closed in SCP.
- 09:51 Support #10348 (Closed - End of life cycle): [SCP ID :##5147##] : KFH Missing Recon File
- Issue closed in SCP.
- 09:50 Support #10346 (Closed - End of life cycle): [SCP ID :##5145##] : CMS Registered Third Party Tran...
- Issue closed in SCP.
October 24, 2019
- 16:24 Change #10400 (Closed - End of life cycle): [SCP ID :##5163##] : EPF Contributon information to b...
- Hi,
Kindly attend below request:
Request to reflect EPF contribution information at account statement.
EPF Emplo... - 12:44 Support #10397 (Closed - End of life cycle): [SCP ID :##5161##] : Cash Management Solution Unable...
- Hi,
Kindly attend below request:
Customer unable to login for Cash Management Solution, Error : Insufficient Perm... - 11:12 Change #10129 (Closed - End of life cycle): [SCP ID :##5084##] : JomPAY Add Favourite
- Already provided 2 options to decided.
Pending user to decided.
Once decided, this CR will be automatically reopene... - 11:05 Bug #1632 (Closed - End of life cycle): HD00012599 - Unable to Update for Financing Acc in CORUS
- No update from KFH.
- 09:16 Support #10396 (Closed - End of life cycle): [SCP ID :##5160##] : SMS TAC / Notification
- Hi,
Kindly attend below request:
We would like to re-initiate the request to improve our SMS engine. Last enhance...
October 23, 2019
- 15:20 Change #10333 (Pending Customer Feedback): [SCP ID :##5140##] : EPF New Product
- Quotation sent to IT on 18th October 2019
- 10:59 Support #10384 (Pending Customer Feedback): [SCP ID :##5155##] : Bulk Payment Statement
- Kah Yan, Oct 22, 2019 11:03 AM:-...
- 10:57 Support #10382 (Closed - End of life cycle): [SCP ID :##5154##] : Deskmate Update : Web Banner Up...
- Done as per request.
Issue closed in SCP. - 10:55 Support #10378 (Closed - End of life cycle): [SCP ID :##5152##] : Deskmate Update : Deskmate dire...
- Done as per request.
Issue closed in SCP. - 10:52 Support #10374 (Pending Customer Feedback): [SCP D :##5150##] : Failed Duitnow Transfer to Hong L...
- Kah Yan, Oct 18, 2019 09:09 AM:-...
- 10:49 Support #10363 (Investigation): [SCP ID :##5148##] : TNB Jompay Biller Code
- Hafiz, Oct 17, 2019 05:39 PM:-
Summary
1) Based of data, no transaction (Normal, SI) affected
2) Required 5 ... - 10:47 Support #10343 (Pending Customer Feedback): [SCP ID :##5142##] : Error while performing your requ...
- Kah Yan, Oct 10, 2019 09:11 AM:-...
- 10:40 Support #10342 (Investigation): [SCP ID :##5141##] : Fraud threshold
- 10:38 Support #10330 (Closed - End of life cycle): [SCP D :##5138##] : Deskmate Update : Facility Manag...
- Done as per request.
Issue closed in SCP. - 10:36 Support #10322 (Closed - End of life cycle): [SCP ID :##5136##] : Deskmate update: KFH & Banking ...
- Done as per request.
Issue closed in SCP.
- 10:33 Support #10320 (Pending Customer Feedback): [SCP ID :##5135##] : FPX transaction status from Pay...
- Nadhirah, Oct 8, 2019 12:24 PM:-...
- 10:26 Support #10211 (Closed - End of life cycle): [SCP ID :##5112##] : DuitNow Unsuccessful Transactio...
- Issue closed in SCP.
- 10:25 Support #10183 (Closed - End of life cycle): [SCP ID :##5106##] : Bill Payment Issue - Bad Cert
- Issue closed in SCP.
- 10:24 Support #10183 (Development / Work In Progress): [SCP ID :##5106##] : Bill Payment Issue - Bad Cert
- 10:14 Support #10182 (Closed - End of life cycle): [SCP ID :##5105##] : STATUS TRANSACTION = ‘PENDING’
- Follow up log files twice since Aug 30, 2019 05:54 PM.
Issue closed in SCP.
Once received the required info/res... - 10:11 Support #10176 (Closed - End of life cycle): [SCP ID :##5102##] : KFHOnline missing security ques...
- Issue closed in SCP.
If the problem persist,this case will automatically reopen. - 10:09 Support #10176 (Development / Work In Progress): [SCP ID :##5102##] : KFHOnline missing security ...
- 10:07 Support #10167 (Closed - End of life cycle): [SCP ID :##5100##] : Unable to bring up ESB service ...
- Raised issue to Oracle. Pending feedback.
Will reopen after got information from Oracle. - 10:06 Support #10167 (Development / Work In Progress): [SCP ID :##5100##] : Unable to bring up ESB serv...
- 10:05 Support #10076 (Closed - End of life cycle): [SCP ID :##5055##] : OUT OF MEMORY issue
- Issue closed in SCP.
- 09:52 Support #10348 (Pending Customer Feedback): [SCP ID :##5147##] : KFH Missing Recon File
- Kah Yan, Oct 15, 2019 10:18 AM:-...
- 09:41 Support #10083 (Closed - End of life cycle): [SCP ID :##5060##] : Geolocation Fraud Detection
- Follow up log files twice since Sep 26, 2019 10:35 AM.
Issue closed in SCP.
Once received the required info/res... - 09:38 Support #10083 (Development / Work In Progress): [SCP ID :##5060##] : Geolocation Fraud Detection
- 08:50 Support #10394 (Closed - End of life cycle): [SCP ID :##5159##] : Unable to login KFHonline "Serv...
- Hi,
Kindly attend below request:
BELOW CUSTOMER CALLED INFORMED THAT HE IS UNABLE TO LOGIN KFHONLINE DUE TO “SERV...
October 21, 2019
- 17:40 Support #10384 (Closed - End of life cycle): [SCP ID :##5155##] : Bulk Payment Statement
- Hi,
Kindly attend below request:
Customer performed bulk payment (salary)thru CMS, however in statement reflected... - 16:48 Support #10382 (Closed - End of life cycle): [SCP ID :##5154##] : Deskmate Update : Web Banner Up...
- Hi,
Kindly attend below request:
Kindly remove ICM banner in the deskmate as attached below:
!https://support.... - 12:41 Support #10346 (Pending Customer Feedback): [SCP ID :##5145##] : CMS Registered Third Party Trans...
- Root cause: Missing a single quote on the field
Solution: Code has been changed by adding a missing condition in t... - 11:38 Support #10346: [SCP ID :##5145##] : CMS Registered Third Party Transfer - YAYASAN DARUL IKHLAS -...
- Please update findings & resolution
- 10:33 Support #10378 (Closed - End of life cycle): [SCP ID :##5152##] : Deskmate Update : Deskmate dire...
- Hi Hafiz,
Kindly attend below request....
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