Activity

From December 05, 2020 to January 03, 2021

January 02, 2021

15:15 Support #11469 (Closed - End of life cycle): [SCP ID :##5708##] : SMS OTP Reimplementation Issue:...: Hi,
Kindly attend below request:-
This is to formalized the reported issue last week, found during the fixes test... Zahir Abd Latif
15:06 Support #11468 (Closed - End of life cycle): [SCP ID :##5707##] : SMS OTP Reimplemention Issue: U...: Hi,
Kindly attend below request:-
This is to formalize the reported issue happen last week. The issue happend whe... Zahir Abd Latif

January 01, 2021

14:57 Support #11467 (Closed - End of life cycle): [SCP ID :##5706##] : UNABLE TO RESET PASSWORD DUE TO...: Hi,
Kindly attend below request:-
Customer was unable to reset password due to keep on receiving same TAC no. eve... Zahir Abd Latif
09:50 Support #11466 (Closed - End of life cycle): [SCP ID :##5705##] : OFI Nacha Processed on Public H...: Hi Kah Yan,
Kindly attend below request:-
Kindly check on the IBG OFI nacha issue.
The process is still running... Zahir Abd Latif

December 18, 2020

18:15 Support #11448 (Closed - End of life cycle): [SCP ID :##5688##] : SMS OTP Issue : Unable to regis...: Hi,
Kindly attend below request:-
This is to formalized the issue reported via our whatsaap communication on 17/1... Zahir Abd Latif
18:12 Support #11447 (Closed - End of life cycle): [SCP ID :##5687##] : SMS OTP Issue : Unable to sell ...: Hi,
Kindly attend below request:-
This is to formalized the issue reported via our whatsaap communication on 17/1... Zahir Abd Latif
18:09 Support #11446 (Closed - End of life cycle): [SCP ID :##5686##] : SMS OTP Issue : Inconsistency L...: Hi,
Kindly attend below request:-
This is to formalize the issue that has been communicated to Penril for SMS OTP... Zahir Abd Latif
18:05 Support #11445 (Closed - End of life cycle): [SCP ID :##5685##] : SMS OTP Issue : Security Answer...: Hi,
Kindly attend below request:-
This is to formalize the issue that has been communicated to Penril for SMS OTP... Zahir Abd Latif

December 17, 2020

14:53 Support #11442 (Pending Customer Feedback): [SCP ID :##5682##] : Corus User unable to Unlock CMS ...: Hafiz, Dec 16, 2020 05:18 PM:-... Zahir Abd Latif
14:50 Support #11439 (Pending Customer Feedback): [SCP ID :##5681##] : Unable to view Gold Report: Hafiz, Dec 16, 2020 10:00 AM:-... Zahir Abd Latif
14:47 Support #11438 (Pending Customer Feedback): [SCP ID :##5680##] : Unable to unlocked CMS User: Kah Yan, Dec 16, 2020 09:45 AM:-... Zahir Abd Latif
14:42 Support #11425 (Pending Customer Feedback): [SCP ID :##5675##] : BVMC Monthly Report - Error: Hafiz, Dec 11, 2020 01:07 PM:-... Zahir Abd Latif
14:39 Support #11426 (Pending Customer Feedback): [SCP ID :##5676##] : KFH missing recon file: KFH20120...: Hafiz, Dec 11, 2020 01:12 PM:-... Zahir Abd Latif
14:37 Support #11392 (Pending Customer Feedback): [SCP ID :##5659##] : Unable to Access CMS: Hafiz, Dec 9, 2020 12:11 PM:-... Zahir Abd Latif
14:33 Support #11313 (Closed - End of life cycle): [SCP ID :##5608##] : IBG Account length changes - BA...: Issue closed in SCP.
Zahir Abd Latif
14:33 Support #11422 (Pending Customer Feedback): [SCP ID :##5672##] : Epay - top up successful but acc...: Kah Yan, Dec 8, 2020 12:16 PM:-
Findings:
There is no response returned by ePay for all the reported transactions... Zahir Abd Latif
09:38 Support #11444 (Closed - End of life cycle): [SCP ID :##5684##] : Customer Unable to Login due to...: Hi,
Kindly attend below request:-
This is to formalized the issue that has been reported to you yesterday. Unders... Zahir Abd Latif

December 16, 2020

12:31 Support #11442 (Closed - End of life cycle): [SCP ID :##5682##] : Corus User unable to Unlock CMS...: Hi,
Kindly attend below request:-
Kindly investigate on the issue whereby one of Corus user is unable to unlock C... Zahir Abd Latif

December 15, 2020

17:21 Support #11439 (Closed - End of life cycle): [SCP ID :##5681##] : Unable to view Gold Report: Hi,
Kindly attend below request:-
This is to formalized the issue that has been reported by En Roslan to Penril t... Zahir Abd Latif
17:14 Support #11438 (Closed - End of life cycle): [SCP ID :##5680##] : Unable to unlocked CMS User: Hi,
Kindly attend below request:-
This is to formalize the issue that has been reported by En Roslan to Penril te... Zahir Abd Latif

December 10, 2020

09:23 Support #11426 (Closed - End of life cycle): [SCP ID :##5676##] : KFH missing recon file: KFH2012...: Hi,
Kindly attend below request:-
Appreciate your help to further investigate the issue where we are unable to se... Zahir Abd Latif

December 09, 2020

15:52 Support #11396 (Closed - End of life cycle): [SCP ID :##5663##] : Bene Name Truncated For Benefic...: Issue closed in SCP. Zahir Abd Latif
15:51 Support #11395 (Closed - End of life cycle): [SCP ID :##5662##] : Staff SI Fee for DuitNow: Issue closed in SCP. Zahir Abd Latif
15:50 Support #11425 (Closed - End of life cycle): [SCP ID :##5675##] : BVMC Monthly Report - Error: Hi,
Kindly attend below request:-
We encountered below error during monthly report generation. kindly assist
!... Zahir Abd Latif

December 08, 2020

11:26 Support #11395 (Pending Customer Feedback): [SCP ID :##5662##] : Staff SI Fee for DuitNow: Lizahwati, Dec 4, 2020 04:45 PM:-... Zahir Abd Latif

December 07, 2020

18:34 Support #11422 (Closed - End of life cycle): [SCP ID :##5672##] : Epay - top up successful but ac...: Hi,
Kindly attend below request:-
the customer has successfully received the topup but the transaction was revers... Zahir Abd Latif
11:11 Support #11416 (Closed - End of life cycle): [SCP ID :##5667##] : Deskmate Update : UPDATED DOA: Done by Lizahwati as per request.
Issue closed in SCP.
Zahir Abd Latif

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