Activity

From September 18, 2019 to October 17, 2019

October 17, 2019

17:55 Support #10374 (Closed - End of life cycle): [SCP D :##5150##] : Failed Duitnow Transfer to Hong ...: Hi,
Kindly attend below request:
Please help to check on the failed Duitnow transfer to Hong Leong Bank.
One of ... Zahir Abd Latif
12:14 Support #10363 (Closed - End of life cycle): [SCP ID :##5148##] : TNB Jompay Biller Code: Hi,
Kindly attend below request:
Please be informed that Tenaga Nasional Berhad has changed their JomPAY Collecti... Zahir Abd Latif

October 14, 2019

09:33 Support #10348 (Closed - End of life cycle): [SCP ID :##5147##] : KFH Missing Recon File: Hi,
Kindly attend below request:
Please help to investigte on the failed recon file transfer in kfhib03 server. Bel... Zahir Abd Latif

October 11, 2019

09:11 Support #10346 (Closed - End of life cycle): [SCP ID :##5145##] : CMS Registered Third Party Tran...: Hi,
Kindly attend below request:
Customer complains on unsuccessful CMS Registered Third Party Transfer, Error co... Zahir Abd Latif

October 10, 2019

16:12 Support #10345 (Closed - End of life cycle): [SCP ID :##5143##] : Deskmate Update : End of employ...: Done. Pending user to verify. Zahir Abd Latif
15:52 Support #10345 (Closed - End of life cycle): [SCP ID :##5143##] : Deskmate Update : End of employ...: Hi,
Kindly attend below request:
Kindly remove the following staff from the deskmate directory list:
No.
St... Zahir Abd Latif
09:52 Support #10311 (Closed - End of life cycle): [SCP ID :##5132##] : Unable to verify bulk transacti...: Issue closed in SCP. Zahir Abd Latif
09:50 Support #10318 (Closed - End of life cycle): [SCP ID :##5134##] : Unsuccessful DuitNow Transactio...: Issue closed in SCP. Zahir Abd Latif
09:49 Support #10289 (Closed - End of life cycle): [SCP ID :##5127##] : Failed to Perform IBG in CMS: Issue closed in SCP. Zahir Abd Latif

October 09, 2019

14:36 Support #10343 (Closed - End of life cycle): [SCP ID :##5142##] : Error while performing your req...: Hi,
Kindly attend below request:
Transaction amount
: RM169.19
Sender’s account no.
: 007-102-001633
... Zahir Abd Latif
14:32 Support #10342 (Closed - End of life cycle): [SCP ID :##5141##] : Fraud threshold: Hi,
Kindly attend below request:
User found out the fraud threshold is not combine between Open DuitNow and Regis... Zahir Abd Latif

October 08, 2019

10:36 Support #10311 (Pending Customer Feedback): [SCP ID :##5132##] : Unable to verify bulk transactio...: Hafiz, Oct 3, 2019 02:14 PM:-
Finding
1) Found error outOfMemory at framework0
2) all server has been restart at... Zahir Abd Latif
10:25 Support #10318 (Pending Customer Feedback): [SCP ID :##5134##] : Unsuccessful DuitNow Transaction...: Kah Yan, Oct 3, 2019 11:22 AM:-
As per below logs, we received unknown error from PowerCard.
Debiting of account ... Zahir Abd Latif
10:18 Support #10289 (Pending Customer Feedback): [SCP ID :##5127##] : Failed to Perform IBG in CMS: Hafiz,Oct 1, 2019 08:08 PM:-
Finding
1) No request at ibg system to perform transaction.
2) Found error Client i... Zahir Abd Latif
09:53 Support #10291 (Closed - End of life cycle): [SCP ID :##5129##] : Unable to Activate KFHOnline: Informed by Kah Yan issue was resolved by kfh site.
Issue closed in SCP. Zahir Abd Latif
09:40 Support #10166 (Closed - End of life cycle): [SCP ID :##5099##] : BIB SI - notification email uns...: Issue closed in SCP. Zahir Abd Latif

October 07, 2019

09:30 Change #10333 (Closed - End of life cycle): [SCP ID :##5140##] : EPF New Product: Hi,
Kindly attend below request:
Please asses the new change request for EPF as there are 2 new products introduc... Zahir Abd Latif

October 04, 2019

09:37 Support #10330 (Closed - End of life cycle): [SCP D :##5138##] : Deskmate Update : Facility Manag...: Hi Lizahwati,
Kindly attend below request.
Kindly amend the contact number for respective Facility Managment staf... Zahir Abd Latif

October 03, 2019

11:05 Support #10322 (Closed - End of life cycle): [SCP ID :##5136##] : Deskmate update: KFH & Banking ...: Hi Hafiz,
Kindly attend below request.... Nurul Akmal

October 02, 2019

16:04 Support #10312 (Closed - End of life cycle): [SCP ID :##5133##] : Deskmate Update : Shah Alam Bra...: Issue closed in SCP. Zahir Abd Latif
16:04 Support #10286 (Closed - End of life cycle): [SCP ID :##5126##] : Deskmate Update : New Hire Update: Issue closed in SCP. Zahir Abd Latif
16:04 Support #10308 (Closed - End of life cycle): [SCP ID :##5131##] : Deskmate Update : Staff Directo...: Issue closed in SCP. Zahir Abd Latif
16:01 Support #10320 (Closed - End of life cycle): [SCP ID :##5135##] : FPX transaction status from Pa...: Hi,
Kindly attend below request:
Kindly assist to check on the following transaction as the customer received an... Zahir Abd Latif
11:30 Support #10318 (Closed - End of life cycle): [SCP ID :##5134##] : Unsuccessful DuitNow Transactio...: Hi Hafiz,
Kindly attend below request.... Nurul Akmal
10:46 Support #10286 (Pending Customer Feedback): [SCP ID :##5126##] : Deskmate Update : New Hire Update: Done. Pending user to verify. Lizahwati Basirun
10:46 Support #10308 (Pending Customer Feedback): [SCP ID :##5131##] : Deskmate Update : Staff Director...: Done. Pending user to verify. Lizahwati Basirun
10:45 Support #10312 (Pending Customer Feedback): [SCP ID :##5133##] : Deskmate Update : Shah Alam Bran...: Done. Pending user to verify. Lizahwati Basirun

October 01, 2019

16:11 Support #10312 (Closed - End of life cycle): [SCP ID :##5133##] : Deskmate Update : Shah Alam Bra...: Hi,
Kindly attend below request:
Kindly update Shah Alam branch phone directory as follows:
1. Raja Nor... Zahir Abd Latif
14:25 Support #10311 (Closed - End of life cycle): [SCP ID :##5132##] : Unable to verify bulk transacti...: Hi,
Kindly attend below request:
Please assist to check & investigate further as the customer facing an error “Th... Zahir Abd Latif

September 30, 2019

14:44 Support #10308 (Closed - End of life cycle): [SCP ID :##5131##] : Deskmate Update : Staff Directo...: Hi,
Kindly attend below request:
Kindly update Operations staff directory according to the new org chart as follo... Zahir Abd Latif

September 20, 2019

12:20 Support #10267 (Closed - End of life cycle): [SCP ID :##5122##] : Pending Authorization-NTT DATA ...: Hi,
Kindly attend below request:
Kindly assist to provide the root cause for unsuccessful FPX transaction
C... Zahir Abd Latif

September 19, 2019

14:41 Support #10262 (Closed - End of life cycle): [SCP ID :##5120##] : Unable to access CMS Account: Hi,
Kindly attend below request:
The below customer having problem to access his CMS Account.

He had rese... Zahir Abd Latif

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B - Production Support » KFH Support

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October 17, 2019

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October 07, 2019

October 04, 2019

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October 01, 2019

September 30, 2019

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September 19, 2019