Activity
From September 22, 2019 to October 21, 2019
October 21, 2019
- 17:40 Support #10384 (Closed - End of life cycle): [SCP ID :##5155##] : Bulk Payment Statement
- Hi,
Kindly attend below request:
Customer performed bulk payment (salary)thru CMS, however in statement reflected... - 16:48 Support #10382 (Closed - End of life cycle): [SCP ID :##5154##] : Deskmate Update : Web Banner Up...
- Hi,
Kindly attend below request:
Kindly remove ICM banner in the deskmate as attached below:
!https://support.... - 12:41 Support #10346 (Pending Customer Feedback): [SCP ID :##5145##] : CMS Registered Third Party Trans...
- Root cause: Missing a single quote on the field
Solution: Code has been changed by adding a missing condition in t... - 11:38 Support #10346: [SCP ID :##5145##] : CMS Registered Third Party Transfer - YAYASAN DARUL IKHLAS -...
- Please update findings & resolution
- 10:33 Support #10378 (Closed - End of life cycle): [SCP ID :##5152##] : Deskmate Update : Deskmate dire...
- Hi Hafiz,
Kindly attend below request....
October 18, 2019
- 11:32 Support #10376: [SCP ID :##5151##] : IB TT Country List - Request for separate listing to accomo...
- Dear Kah Yan,
Kindly assist as discussed with Hafidzah.
Thanks. - 11:30 Support #10376 (Closed - End of life cycle): [SCP ID :##5151##] : IB TT Country List - Request f...
- Hi,
Kindly attend below request:
IB TT Country List - Request for separate listing to accomodate Consumer or CMS...
October 17, 2019
- 17:55 Support #10374 (Closed - End of life cycle): [SCP D :##5150##] : Failed Duitnow Transfer to Hong ...
- Hi,
Kindly attend below request:
Please help to check on the failed Duitnow transfer to Hong Leong Bank.
One of ... - 12:14 Support #10363 (Closed - End of life cycle): [SCP ID :##5148##] : TNB Jompay Biller Code
- Hi,
Kindly attend below request:
Please be informed that Tenaga Nasional Berhad has changed their JomPAY Collecti...
October 14, 2019
- 09:33 Support #10348 (Closed - End of life cycle): [SCP ID :##5147##] : KFH Missing Recon File
- Hi,
Kindly attend below request:
Please help to investigte on the failed recon file transfer in kfhib03 server. Bel...
October 11, 2019
- 09:11 Support #10346 (Closed - End of life cycle): [SCP ID :##5145##] : CMS Registered Third Party Tran...
- Hi,
Kindly attend below request:
Customer complains on unsuccessful CMS Registered Third Party Transfer, Error co...
October 10, 2019
- 16:12 Support #10345 (Closed - End of life cycle): [SCP ID :##5143##] : Deskmate Update : End of employ...
- Done. Pending user to verify.
- 15:52 Support #10345 (Closed - End of life cycle): [SCP ID :##5143##] : Deskmate Update : End of employ...
- Hi,
Kindly attend below request:
Kindly remove the following staff from the deskmate directory list:
No.
St... - 09:52 Support #10311 (Closed - End of life cycle): [SCP ID :##5132##] : Unable to verify bulk transacti...
- Issue closed in SCP.
- 09:50 Support #10318 (Closed - End of life cycle): [SCP ID :##5134##] : Unsuccessful DuitNow Transactio...
- Issue closed in SCP.
- 09:49 Support #10289 (Closed - End of life cycle): [SCP ID :##5127##] : Failed to Perform IBG in CMS
- Issue closed in SCP.
October 09, 2019
- 14:36 Support #10343 (Closed - End of life cycle): [SCP ID :##5142##] : Error while performing your req...
- Hi,
Kindly attend below request:
Transaction amount
: RM169.19
Sender’s account no.
: 007-102-001633
... - 14:32 Support #10342 (Closed - End of life cycle): [SCP ID :##5141##] : Fraud threshold
- Hi,
Kindly attend below request:
User found out the fraud threshold is not combine between Open DuitNow and Regis...
October 08, 2019
- 10:36 Support #10311 (Pending Customer Feedback): [SCP ID :##5132##] : Unable to verify bulk transactio...
- Hafiz, Oct 3, 2019 02:14 PM:-
Finding
1) Found error outOfMemory at framework0
2) all server has been restart at... - 10:25 Support #10318 (Pending Customer Feedback): [SCP ID :##5134##] : Unsuccessful DuitNow Transaction...
- Kah Yan, Oct 3, 2019 11:22 AM:-
As per below logs, we received unknown error from PowerCard.
Debiting of account ... - 10:18 Support #10289 (Pending Customer Feedback): [SCP ID :##5127##] : Failed to Perform IBG in CMS
- Hafiz,Oct 1, 2019 08:08 PM:-
Finding
1) No request at ibg system to perform transaction.
2) Found error Client i... - 09:53 Support #10291 (Closed - End of life cycle): [SCP ID :##5129##] : Unable to Activate KFHOnline
- Informed by Kah Yan issue was resolved by kfh site.
Issue closed in SCP. - 09:40 Support #10166 (Closed - End of life cycle): [SCP ID :##5099##] : BIB SI - notification email uns...
- Issue closed in SCP.
October 07, 2019
- 09:30 Change #10333 (Closed - End of life cycle): [SCP ID :##5140##] : EPF New Product
- Hi,
Kindly attend below request:
Please asses the new change request for EPF as there are 2 new products introduc...
October 04, 2019
- 09:37 Support #10330 (Closed - End of life cycle): [SCP D :##5138##] : Deskmate Update : Facility Manag...
- Hi Lizahwati,
Kindly attend below request.
Kindly amend the contact number for respective Facility Managment staf...
October 03, 2019
- 11:05 Support #10322 (Closed - End of life cycle): [SCP ID :##5136##] : Deskmate update: KFH & Banking ...
- Hi Hafiz,
Kindly attend below request....
October 02, 2019
- 16:04 Support #10312 (Closed - End of life cycle): [SCP ID :##5133##] : Deskmate Update : Shah Alam Bra...
- Issue closed in SCP.
- 16:04 Support #10286 (Closed - End of life cycle): [SCP ID :##5126##] : Deskmate Update : New Hire Update
- Issue closed in SCP.
- 16:04 Support #10308 (Closed - End of life cycle): [SCP ID :##5131##] : Deskmate Update : Staff Directo...
- Issue closed in SCP.
- 16:01 Support #10320 (Closed - End of life cycle): [SCP ID :##5135##] : FPX transaction status from Pa...
- Hi,
Kindly attend below request:
Kindly assist to check on the following transaction as the customer received an... - 11:30 Support #10318 (Closed - End of life cycle): [SCP ID :##5134##] : Unsuccessful DuitNow Transactio...
- Hi Hafiz,
Kindly attend below request.... - 10:46 Support #10286 (Pending Customer Feedback): [SCP ID :##5126##] : Deskmate Update : New Hire Update
- Done. Pending user to verify.
- 10:46 Support #10308 (Pending Customer Feedback): [SCP ID :##5131##] : Deskmate Update : Staff Director...
- Done. Pending user to verify.
- 10:45 Support #10312 (Pending Customer Feedback): [SCP ID :##5133##] : Deskmate Update : Shah Alam Bran...
- Done. Pending user to verify.
October 01, 2019
- 16:11 Support #10312 (Closed - End of life cycle): [SCP ID :##5133##] : Deskmate Update : Shah Alam Bra...
- Hi,
Kindly attend below request:
Kindly update Shah Alam branch phone directory as follows:
1. Raja Nor... - 14:25 Support #10311 (Closed - End of life cycle): [SCP ID :##5132##] : Unable to verify bulk transacti...
- Hi,
Kindly attend below request:
Please assist to check & investigate further as the customer facing an error “Th...
September 30, 2019
- 14:44 Support #10308 (Closed - End of life cycle): [SCP ID :##5131##] : Deskmate Update : Staff Directo...
- Hi,
Kindly attend below request:
Kindly update Operations staff directory according to the new org chart as follo...
September 27, 2019
- 10:29 Support #10267 (Closed - End of life cycle): [SCP ID :##5122##] : Pending Authorization-NTT DATA ...
- Issue closed in SCP.
- 10:28 Support #10190 (Closed - End of life cycle): [SCP ID :##5108##] : Invalid SMS TAC at 7510 instance
- Issue closed in SCP.
- 10:27 Support #10262 (Closed - End of life cycle): [SCP ID :##5120##] : Unable to access CMS Account
- Issue closed in SCP.
- 10:26 Support #10248 (Closed - End of life cycle): [SCP ID :##5117##] : Fund Transfer Issue | CM CLEANI...
- Issue closed in SCP.
- 10:26 Support #10229 (Closed - End of life cycle): [SCP ID :##5114##] : Missing IBG Transaction History
- Issue closed in SCP.
- 10:25 Support #10184 (Closed - End of life cycle): [SCP ID :##5107##] : EPF for CMS
- Issue closed in SCP.
- 10:24 Support #10241 (Closed - End of life cycle): [SCP ID :##5115##] : KFHonline | TAC no did not receive
- Issue closed in SCP.
September 26, 2019
- 12:14 Support #10267 (Pending Customer Feedback): [SCP ID :##5122##] : Pending Authorization-NTT DATA B...
- Hafiz, Sep 26, 2019 10:29 AM:-
Here our investigation finding.
1) Unable to get fpx record from database. which l... - 10:27 Support #10247 (Closed - End of life cycle): [SCP ID :##5116##] : Deskmate update:2019 EES Tab
- Issue closed in SCP.
- 10:27 Support #10272 (Closed - End of life cycle): [SCP ID :##5124##] : Deskmate Update : Deskmate Banner
- Issue closed in SCP.
- 10:26 Support #10283 (Closed - End of life cycle): [SCP ID :##5125##] : Deskmate Update : End of employ...
- Issue closed in SCP.
- 10:25 Support #10291 (Closed - End of life cycle): [SCP ID :##5129##] : Unable to Activate KFHOnline
- Hi,
Kindly attend below request:
CUSTOMER’S NAME : CHUA BUN HUI
DEBIT CARD NO : 4678039300162683
ACCOUNT NO :... - 10:16 Support #10229 (Pending Customer Feedback): [SCP ID :##5114##] : Missing IBG Transaction History
- Findings:
1) Based of data from database. IBG system generate OFI nacha file with affected transaction.
2) We fou... - 10:12 Support #10241 (Pending Customer Feedback): [SCP ID :##5115##] : KFHonline | TAC no did not receive
- Findings:
From our investigation. sms notification system unable sent sms due special character (;). This special ch... - 10:03 Support #10248 (Pending Customer Feedback): [SCP ID :##5117##] : Fund Transfer Issue | CM CLEANIN...
- Findings:
Incoming transaction not handled by IB (other bank transferring to KFH)
Solution
to check with HPS (ot... - 10:00 Support #10166 (Pending Customer Feedback): [SCP ID :##5099##] : BIB SI - notification email unsu...
- Findings:
We check the SI record. the are lot of expired record still have status online.
Suggestion:
1) Updat... - 09:58 Support #10262 (Pending Customer Feedback): [SCP ID :##5120##] : Unable to access CMS Account
- Finding
1) verify token method return=1 which mean invalid security token pin no.
2) Since token had been reassigne... - 09:56 Support #10190 (Pending Customer Feedback): [SCP ID :##5108##] : Invalid SMS TAC at 7510 instance
- Root Cause:
Transaction type and amount in SMS bean different from Hibernate Service bean.
The information stored ...
September 25, 2019
- 17:05 Support #10289 (Closed - End of life cycle): [SCP ID :##5127##] : Failed to Perform IBG in CMS
- Hi,
Kindly attend below request:
CUSTOMER HAVE PERFORMED IBG, BUT TRANSACTION FAILED. DETAILS AS ATTACEHD - 11:17 Support #10286 (Closed - End of life cycle): [SCP ID :##5126##] : Deskmate Update : New Hire Update
- Hi Lizahwati,
Kindly attend below request.
Staff Id ...
September 24, 2019
- 17:22 Support #10247 (Pending Customer Feedback): [SCP ID :##5116##] : Deskmate update:2019 EES Tab
- Done. Pending user to feedback.
- 17:22 Support #10272 (Pending Customer Feedback): [SCP ID :##5124##] : Deskmate Update : Deskmate Banner
- Done. Pending user to feedback.
- 17:20 Support #10283 (Pending Customer Feedback): [SCP ID :##5125##] : Deskmate Update : End of employment
- Done. Pending customer to feedback.
- 16:51 Support #10283 (Closed - End of life cycle): [SCP ID :##5125##] : Deskmate Update : End of employ...
- Hi Lizahwati,
Kindly attend below request.... - 10:06 Support #10272 (Closed - End of life cycle): [SCP ID :##5124##] : Deskmate Update : Deskmate Banner
- Hi Lizahwati,
Kindly assist to attend below request....
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