Activity

From September 13, 2019 to October 12, 2019

October 11, 2019

09:11 Support #10346 (Closed - End of life cycle): [SCP ID :##5145##] : CMS Registered Third Party Tran...: Hi,
Kindly attend below request:
Customer complains on unsuccessful CMS Registered Third Party Transfer, Error co... Zahir Abd Latif

October 10, 2019

16:12 Support #10345 (Closed - End of life cycle): [SCP ID :##5143##] : Deskmate Update : End of employ...: Done. Pending user to verify. Zahir Abd Latif
15:52 Support #10345 (Closed - End of life cycle): [SCP ID :##5143##] : Deskmate Update : End of employ...: Hi,
Kindly attend below request:
Kindly remove the following staff from the deskmate directory list:
No.
St... Zahir Abd Latif
09:52 Support #10311 (Closed - End of life cycle): [SCP ID :##5132##] : Unable to verify bulk transacti...: Issue closed in SCP. Zahir Abd Latif
09:50 Support #10318 (Closed - End of life cycle): [SCP ID :##5134##] : Unsuccessful DuitNow Transactio...: Issue closed in SCP. Zahir Abd Latif
09:49 Support #10289 (Closed - End of life cycle): [SCP ID :##5127##] : Failed to Perform IBG in CMS: Issue closed in SCP. Zahir Abd Latif

October 09, 2019

14:36 Support #10343 (Closed - End of life cycle): [SCP ID :##5142##] : Error while performing your req...: Hi,
Kindly attend below request:
Transaction amount
: RM169.19
Sender’s account no.
: 007-102-001633
... Zahir Abd Latif
14:32 Support #10342 (Closed - End of life cycle): [SCP ID :##5141##] : Fraud threshold: Hi,
Kindly attend below request:
User found out the fraud threshold is not combine between Open DuitNow and Regis... Zahir Abd Latif

October 08, 2019

10:36 Support #10311 (Pending Customer Feedback): [SCP ID :##5132##] : Unable to verify bulk transactio...: Hafiz, Oct 3, 2019 02:14 PM:-
Finding
1) Found error outOfMemory at framework0
2) all server has been restart at... Zahir Abd Latif
10:25 Support #10318 (Pending Customer Feedback): [SCP ID :##5134##] : Unsuccessful DuitNow Transaction...: Kah Yan, Oct 3, 2019 11:22 AM:-
As per below logs, we received unknown error from PowerCard.
Debiting of account ... Zahir Abd Latif
10:18 Support #10289 (Pending Customer Feedback): [SCP ID :##5127##] : Failed to Perform IBG in CMS: Hafiz,Oct 1, 2019 08:08 PM:-
Finding
1) No request at ibg system to perform transaction.
2) Found error Client i... Zahir Abd Latif
09:53 Support #10291 (Closed - End of life cycle): [SCP ID :##5129##] : Unable to Activate KFHOnline: Informed by Kah Yan issue was resolved by kfh site.
Issue closed in SCP. Zahir Abd Latif
09:40 Support #10166 (Closed - End of life cycle): [SCP ID :##5099##] : BIB SI - notification email uns...: Issue closed in SCP. Zahir Abd Latif

October 07, 2019

09:30 Change #10333 (Closed - End of life cycle): [SCP ID :##5140##] : EPF New Product: Hi,
Kindly attend below request:
Please asses the new change request for EPF as there are 2 new products introduc... Zahir Abd Latif

October 04, 2019

09:37 Support #10330 (Closed - End of life cycle): [SCP D :##5138##] : Deskmate Update : Facility Manag...: Hi Lizahwati,
Kindly attend below request.
Kindly amend the contact number for respective Facility Managment staf... Zahir Abd Latif

October 03, 2019

11:05 Support #10322 (Closed - End of life cycle): [SCP ID :##5136##] : Deskmate update: KFH & Banking ...: Hi Hafiz,
Kindly attend below request.... Nurul Akmal

October 02, 2019

16:04 Support #10312 (Closed - End of life cycle): [SCP ID :##5133##] : Deskmate Update : Shah Alam Bra...: Issue closed in SCP. Zahir Abd Latif
16:04 Support #10286 (Closed - End of life cycle): [SCP ID :##5126##] : Deskmate Update : New Hire Update: Issue closed in SCP. Zahir Abd Latif
16:04 Support #10308 (Closed - End of life cycle): [SCP ID :##5131##] : Deskmate Update : Staff Directo...: Issue closed in SCP. Zahir Abd Latif
16:01 Support #10320 (Closed - End of life cycle): [SCP ID :##5135##] : FPX transaction status from Pa...: Hi,
Kindly attend below request:
Kindly assist to check on the following transaction as the customer received an... Zahir Abd Latif
11:30 Support #10318 (Closed - End of life cycle): [SCP ID :##5134##] : Unsuccessful DuitNow Transactio...: Hi Hafiz,
Kindly attend below request.... Nurul Akmal
10:46 Support #10286 (Pending Customer Feedback): [SCP ID :##5126##] : Deskmate Update : New Hire Update: Done. Pending user to verify. Lizahwati Basirun
10:46 Support #10308 (Pending Customer Feedback): [SCP ID :##5131##] : Deskmate Update : Staff Director...: Done. Pending user to verify. Lizahwati Basirun
10:45 Support #10312 (Pending Customer Feedback): [SCP ID :##5133##] : Deskmate Update : Shah Alam Bran...: Done. Pending user to verify. Lizahwati Basirun

October 01, 2019

16:11 Support #10312 (Closed - End of life cycle): [SCP ID :##5133##] : Deskmate Update : Shah Alam Bra...: Hi,
Kindly attend below request:
Kindly update Shah Alam branch phone directory as follows:
1. Raja Nor... Zahir Abd Latif
14:25 Support #10311 (Closed - End of life cycle): [SCP ID :##5132##] : Unable to verify bulk transacti...: Hi,
Kindly attend below request:
Please assist to check & investigate further as the customer facing an error “Th... Zahir Abd Latif

September 30, 2019

14:44 Support #10308 (Closed - End of life cycle): [SCP ID :##5131##] : Deskmate Update : Staff Directo...: Hi,
Kindly attend below request:
Kindly update Operations staff directory according to the new org chart as follo... Zahir Abd Latif

September 20, 2019

12:20 Support #10267 (Closed - End of life cycle): [SCP ID :##5122##] : Pending Authorization-NTT DATA ...: Hi,
Kindly attend below request:
Kindly assist to provide the root cause for unsuccessful FPX transaction
C... Zahir Abd Latif

September 19, 2019

14:41 Support #10262 (Closed - End of life cycle): [SCP ID :##5120##] : Unable to access CMS Account: Hi,
Kindly attend below request:
The below customer having problem to access his CMS Account.

He had rese... Zahir Abd Latif

September 17, 2019

14:18 Support #10248 (Closed - End of life cycle): [SCP ID :##5117##] : Fund Transfer Issue | CM CLEANI...: Hi,
Kindly attend below request:
CUSTOMER COMPLAINT THAT RECENTLY, WHENEVER HER CLIENT WANTED TO TRANSFER FROM OT... Zahir Abd Latif
11:16 Support #10156 (Work Completed-End life cycle): [SCP ID :##5095##] : Unable to Approve Transaction: IT consulted and agreed to close issue.
[Hafizudin, 100919]:
1) Affected transaction is approved or rejected aro... Nurul Akmal
11:08 Support #10223 (Work Completed-End life cycle): [SCP ID :##5113##] : KFH Online Gold Account not...: IT consulted customer and agreed to close issue.
[Hafizudin, 110919]: Customer unable to perform sell/buy gold due... Nurul Akmal
10:52 Support #10177 (Work Completed-End life cycle): [SCP ID :##5103##] : Jakel Trading - Bulkpayment ...: IT consulted customer and agreed to close issue.
[Hafiz, 060919]: After DR, cronjob that execute bulkpayment engin... Nurul Akmal
10:46 Support #10163 (Work Completed-End life cycle): [SCP ID :##5097##] : Failed to Perform Transfer f...: IT consulted customer and agreed to close issue.
[Hafizudin, 280819]: User unable to perform transaction because ... Nurul Akmal
10:32 Support #10247 (Closed - End of life cycle): [SCP ID :##5116##] : Deskmate update:2019 EES Tab: Hi Lizahwati,
Kindly attend below request.... Nurul Akmal

September 13, 2019

11:04 Support #10241 (Closed - End of life cycle): [SCP ID :##5115##] : KFHonline | TAC no did not receive: Hi,
Kindly attend below request:
Details of customers are as follows:

Tel No
: 0126540003
User ... Zahir Abd Latif

September 12, 2019

03:52 Migration #10238: SCP#5047- CMS FPX Issue - Error Code 1H - Consumer FPX: Dear All,
Summary of today's migration activity
0000 bring down server
0008 deployed fpx - error code 1H
0022 s... Yap Kah Yan

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October 11, 2019

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October 09, 2019

October 08, 2019

October 07, 2019

October 04, 2019

October 03, 2019

October 02, 2019

October 01, 2019

September 30, 2019

September 27, 2019

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September 25, 2019

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September 20, 2019

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September 17, 2019

September 13, 2019

September 12, 2019